The WA Government has postponed the roll-out of phase 5 of the WA COVID-19 roadmap until late October.
In line with phase 4 guidelines, the Department is continuing to encourage all staff and visitors to practice physical distancing and healthy hygiene habits.
These behaviours are in line with health advice to help mitigate the risk of COVID-19 spread and provide extra confidence to staff, people in custody and visitors entering any of our premises.
As the staged lifting of restrictions continues across all of the Department’s business areas, including Corrective Services, the top priority will continue to be the health and wellbeing of staff, those in our care, users of our services and facilities, and the wider community.
For more information refer to the relevant area below.
Corrective ServicesShow more
Prisons and the Banksia Hill Detention Centre
Restrictions implemented for the health and wellbeing of people in custody and custodial staff are continuing to be eased in prisons and the Banksia Hill Detention Centre.
Social visits have resumed, however in line with advice from the WA Department of Health specifically for prisons and the Banksia Hill Detention Centre, physical distancing and enhanced personal hygiene guidelines remain in place.
There are hand sanitising stations in key locations around all facilities and increased cleaning is continuing.
All social visitors are screened before being allowed to enter the visit area and are required to answer a questionnaire about their recent travel and health.
Other contact options remain in place including phone calls, mail and E-Visits.
Read our Frequently Asked Questions for more information.
Adult Community Corrections and Youth Justice Centres
Adults and young people serving a sentence in the community are required to follow Government directives and health advice.
If you are unwell you will need to speak with your Case Management Officer, or a Centre near you over the phone to make arrangements.
To find your nearest Centre, refer to the Interactive Map.
Court and Tribunal ServicesShow more
Courts and Tribunals have measures in place to mitigate the risks posed by COVID-19 to the judiciary, our employees and all Court and Tribunal users.
Listing practices and restrictions on public gallery capacities remain in place, along with population limits on all courtrooms, hearings, conferences and mediations.
Jury trials have now resumed at both the Supreme Court and District Court in Perth and some regional locations. A number of measures have been implemented to protect the health and wellbeing of all court users, including physical distancing and screening practices. If you have any concerns about attending Jury duty, please contact the relevant facility in the below list.
If you need to contact a court or tribunal, or deal with a court or tribunal matter, refer to the relevant court or tribunal website for information including registry opening hours.
Courts and Tribunals:
- Supreme Court
- Family Court
- State Administrative Tribunal
- District Court
- Children's Court
- Magistrates Court
- Coroner’s Court
Fines Enforcement Registry
The Fines Enforcement Registry is offering some leeway to debtors impacted by the COVID-19 pandemic.
Those who owe money in unpaid fines but can demonstrate financial hardship due to COVID-19 are urged to contact the Registry.
The Registry will consider a payment plan over a longer period of time, with lower than usual minimum payments.
The contact numbers are 1300 650 235 or 9235 0235 for mobiles or via email at firstname.lastname@example.org
More fines information is also available on the Fines Enforcement Registry page.
Office of the Public AdvocateShow more
The Office of the Public Advocate has resumed all face to face services.
We still request that anyone who is unwell or displaying symptoms of COVID-19 does not enter our building. Please call ahead on 9278 7300 to discuss alternative arrangements.
Physical distancing will remain in place as directed in the WA Government's recovery roadmap and we continue to encourage good hand hygiene.
Public TrusteeShow more
The Public Trustee continues to operate Monday to Friday from 8.30 am to 4.30 pm.
For your safety and the safety of our staff and other clients, our office requires all staff and visitors to observe physical distancing and to practice good personal hygiene during your visit. There are hand sanitising stations throughout the building and cleaning has been increased.
You may be asked health related questions before having contact with staff.
If any of the following circumstances apply, then please don’t attend our office.
- if you currently have or have recently had any cold, flu or COVID-19 symptoms (eg. fever, cough, sore throat, runny nose, difficulty breathing, acute loss of smell or taste)
- if you are required to self-isolate or self-quarantine, for example:
- you have tested positive for COVID-19 and you haven’t been told you may be released from isolation
- you have been tested for COVID-19 and are waiting for your result
- you have been a close contact with a confirmed case of COVID-19 and it hasn’t been 14 days since your last contact with that confirmed case
- you have arrived into WA by air, sea, rail or road in the last 14 days.
Due to the changing nature of the COVID-19 pandemic, these circumstances may also change. For up-to-date information, visit www.healthywa.wa.gov.au/coronavirus.
If any of the above circumstances apply, then please do not attend our office and we ask that you do not send in your documents until such time the above restrictions no longer apply to you. Instead please call ahead to discuss alternative arrangements.
Appointments and contact
Where possible, the Public Trustee will prefer to undertake communications by email, post, telephone or video conference. However, you can still visit our reception in person should you need to do so.
Note: Due to the high number of calls to our office at this time, you may experience long delays when telephoning. Please consider emailing us and we will respond as quickly as possible. We apologise and thank you for your patience at this challenging time.
Making or updating your Will
The Public Trustee drafts Wills that nominate the Public Trustee as the primary or substitute executor. Due to COVID-19 restrictions, the Public Trustee currently only drafts wills nominating a private executor in limited circumstances.
Face-to-face Will appointments are available in the office, and during this period phone appointments are available for both Metro and Regional clients. The Wills on Wheels service is also operating, though conditions continue to apply as the availability of this service is limited.
Most appointments can be arranged without having to phone our office. For more information, refer to Make a Will.
If you are unwell on the day of your appointment, please contact us on 1300 746 116 or at PTOWillsAppointments@justice.wa.gov.au as we may be able to conduct your appointment over the phone instead.
WA Will Bank deposits
Will deposits can be made either in person or by mail. For more information, refer to Free Will Storage - WA Will Bank.
Refer to the Events and Training page for future updates regarding events that may be affected by COVID-19.
Registry of Births, Deaths and MarriagesShow more
The Registry of Births, Deaths and Marriages has resumed operating as normal with the Public Counter and Marriage Registry open Monday to Friday from 8.30 am to 4.30 pm (excluding public holidays).
For your safety and the safety of our staff and other clients, our office requires all staff and visitors to observe physical distancing and to practice good personal hygiene during your visit. Hand sanitising stations have been installed throughout our premises and cleaning has been increased.
Note: previous COVID-19 provisions for emailed submission of certificate applications is no longer in place. All applications must now be submitted in person or by post.
Victims of CrimeShow more
If you require assistance you can contact the Office of the Commissioner for Victims of Crime on 9264 9877 and you will be directed to the service you need.