Focus on ‘One Government, one website’ benefiting citizens and agencies

News story is delivering significant savings for agencies and greater digital inclusion for citizens by providing a single entry point to all Western Australian Government online services and information
Woman accessing services on

Government agencies are seeing significant savings and efficiencies from moving their information and services to the citizen-centred platform.

To date, the program has delivered over $900,000 in actual savings and avoided costs to Government through the use of a common digital platform, consolidated contracts and a standardised design.

13 agencies and initiatives such as Streamline WA, and Our Priorities: Sharing Prosperity, are now fully established on, including the Departments of the Premier and Cabinet, and Finance. The Department of Justice, the Public Sector Commission and Department of Treasury have also commenced the process of migrating content to the platform.

“The Office of Digital Government is presently working to migrate another 39 government agencies or initiatives on to the shared platform, so we expect to see some of the larger agencies transition to in 2020,” said Government Chief Information Officer, Greg Italiano.

“The Department of Treasury migrated Energy Policy WA content in only four weeks, so depending on the size of the project, we can achieve transitions within a short time frame.”

The single point of entry to all WA Government online services and information is enabling citizens to get answers to their questions from one single site. The site’s content templates also deliver a consistent user experience and support digital inclusion through improved usability and accessibility for those living in remote areas or using assistive technologies such as screen readers.

As more agencies join the platform, is growing its capabilities, this means paying once for reusable whole of government functionality, as opposed to addressing these needs on an individual agency basis.

“By reducing the number of separate agency websites we are making it easier for citizens to access essential Government services and information, and we’re lowering the overall costs for providing information services to the community,” said Mr Italiano.

Digital leadership is a key initiative of the public sector reform program which aims to drive sector-wide digital reform to improve service delivery and create a more efficient and better connected public sector.

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Page reviewed 11 December 2019