The ECCC is a statutory committee that reviews and provides advice to the Economic Regulation Authority on the Code of Conduct for the Supply of Electricity to Small Use Customers 2018 (the Customer Code).
The Customer Code sets out the standards of conduct that apply to electricity retailers, distributors and marketing agents who supply residential and small business customers covering issues such as billing, payments, payment difficulties and financial hardship, disconnection practices and complaints handling.
The ECCC is inviting comments on its recommendations and questions included in the Draft Recommendations Report and welcomes any other comments on the standards of conduct in the Customer Code.
For a quick take on the issues, see the ECCC’s two-page fact sheet that summarises the key draft recommendations and questions for the community.
For more information on the review of the Customer Code, including the Draft Recommendations Report, visit the Economic Regulation Authority webpage: Code of Conduct for the Supply of Electricity to Small Use Customers Review 2019-22
How to make a submission
Email your comments to publicsubmissions@erawa.com.au. Note that your comments may be published on the Economic Regulation Authority website.
Submissions are due by Friday 29 January 2021.
