COVID-19 coronavirus: people with disability, their families and carers

Help and information for people with disability, their families, and carers during the COVID-19 pandemic.

Free top-up RATs for the Disability Sector

The Western Australia Government is providing 2.25 million free Rapid Antigen Tests (RATs) for people with disability and disability support workers, as part of its commitment to supporting the sector.

Twenty RATs per eligible person are now ready for collection to top-up their supplies at home. Both nasal and oral RATs are available, until stocks run out.

Twenty RATs are also available per eligible disability support worker. These can be requested by disability service providers or self-managed NDIS participants employing disability support workers.

Communities is coordinating the initiative and will distribute the RATs Statewide via 20 collection sites, in partnership with the Department of Health and Foodbank.

Visit RATs for the Disability Sector for eligibility information, collection site locations and the online request form. Please consider sharing this announcement within your networks. 

Who can I call?

Telephone helplines: see COVID-19 coronavirus disability services (main page)

Support for people with disabilities and carers:

  • 1800 031 093: 9am to 5pm, Monday to Friday.

If you need some information and/or support due to the impact of COVID-19 please call our phone line staffed by experienced WA-based advocates and planners. We will assist you with problem solving and planning to support you to connect with the most appropriate service and/or person who can help.

If you need support or information due to the impact of COVID 19 call the disability support hotline on 1800 031 093.

We can help with:

  • connecting to local community resources near you
  • mental health services and supports
  • health and medicine support
  • advocacy and information for housing, income support, service provision, PPE and more
  • advice for self-managers
  • planning needs for complex supports impacted by COVID.

Disability Gateway:

  • 1800 643 787: 8am to 8pm (AEST), Monday to Friday.

People with disability, families, carers and support workers can contact the Disability Gateway to get free, fact-checked and private information and advice about COVID-19. They can also be referred to other support services if needed, including counselling and advocacy. Visit the Disability Gateway for further information.

Health Direct Hotline: 

  • 1800 022 222: available 24/7

For health advice when a person is unsure what to do - whether to see a local GP, manage the condition at home, or go to an emergency department in hospital.

Video series:

Video series: Ella and Dr Jan - conversations about COVID-19 between Ella Darling from the Council for Intellectual Disability and Dr Jan Fizzell, who is Senior Medical Advisor at NSW Health.

Some topics covered include:

  • Who can catch COVID-19?
  • If I’m not feeling well should I get tested for COVID-19?
  • If I have COVID-19 what are the rules?
  • Dating and hanging out with friends during COVID-19.
  • Can a family member visit me if I need to go to hospital?
  • How can we take care of our mental health?

Your plan for COVID-19

We all need to be prepared to know what to do before, during and after an emergency.

People with disability may need additional support, resources and advocacy to be prepared. This guide can help people with disability, their family and carers to develop a preparedness plan that is tailored to their support needs.

Additional funded supports for people with disability

People with disability may require additional funded supports due to COVID-19. This can be requested through the funding body.

Further information

In addition to the general information, see additional resources below specifically developed for people with disability, their family and carers.

Australian Government Department of Health:

National Disability Insurance Scheme (NDIS):

NDIS Quality and Safeguards Commission:

Beyond Blue:

Page reviewed 24 June 2022