COVID-19 coronavirus: People with disability, their families and carers

Help and information for people with disability, their families and carers during the COVID-19 pandemic.

Who can I call?

There are various phone numbers you can call if you have a query or need some assistance due to COVID-19.

If you are deaf, hard of hearing or have a speech impairment, you can also call the National Relay Service on 133 677. Visit National Relay Service for more information.

If you require a translating and interpreting service, you can call the Translating and Interpreting Service (TIS National) on 131 450. Visit help using TIS National Services for more information.

Coronavirus information helpline

  • 13 COVID (13 26843)
  • Interstate callers: 1800 595 206
  • International callers: +61 8 9118 3100

Anyone impacted by COVID-19 can phone the 13 COVID (13 26843) a WA operated helpline for practical support and information. This includes people who have been placed under home isolation or quarantine as a result of COVID-19 and require welfare support (for example food, clothing and personal requisites, emergency accommodation, personal support services, financial assistance, registration and reunification).

Support for people with disabilities and carers

  • 1800 031 093
    9am to 5pm, Monday to Friday.

If you need some information and/or support due to the impact of COVID-19 please call our phone line staffed by experienced WA-based advocates and planners. We will assist you with active problem solving and planning to support you to connect with the most appropriate service and/or person who can help.

If you need support or information due to the impact of COVID 19 call the disability support hotline on 1800 031 093.

We can help with:

  • connecting to local community resources near you
  • mental health services and supports
  • health and medicine support
  • advocacy and information for housing, income support, service provision, PPE and more
  • advice for self-managers
  • planning needs for complex supports impacted by COVID.

National Coronavirus Helpline

  • 1800 020 080
    Available 24/7.

For people seeking information on COVID-19 or help with the COVIDSafe app.

Disability Gateway

  • 1800 643 787
    8am to 8pm (AEST), Monday to Friday.

People with disability, families, carers and support workers can contact the Disability Gateway to get free, fact-checked and private information and advice about COVID-19. They can also be referred to other support services if needed, including counselling and advocacy. Visit the Disability Gateway for further information.

If you need information in a language other than English, call the Translating and Interpreting Service on 131 450 and ask to be connected to the Disability Gateway.

If you are deaf or have a hearing or speech impairment, call the National Relay Service on 1800 555 677 and ask to be connected to the Disability Gateway.

Health Direct Hotline

  • 1800 020 080
    Available 24/7.

For health advice when a person is unsure what to do - whether to see a local GP, manage the condition at home, or go to an emergency department in hospital.

Preparedness planning for COVID-19

We all need to be prepared to know what to do before, during and after an emergency. People with disability may need additional support, resources and advocacy to be prepared. See below a nationally relevant guide developed by researchers at The University of Sydney in partnership with the Queenslanders with Disability Network to help people with disability, their family and carers develop a preparedness plan that is tailored to their individual support needs.

Outbreak scenarios

The Disability Taskforce has developed a series of flowcharts in collaboration with WA Department of Health to provide a visual guide of what would occur if someone presented with COVID-19 symptoms.

These cover four scenarios:

  1. A person with disability living in the community (with or without formal supports)
  2. A person with disability living in supported group accommodation
  3. A support worker
  4. An employee of an Australian Disability Enterprise (ADE)

Also read the accompanying considerations for disability service delivery document.

    A person with disability living in the community - with or without formal supports
    A person with disability living in the community - with or without formal supports (accessible text version)
    A person with disability living in supported group accommodation
    A person with disability living in supported group accommodation (accessible text version)
    An employee of an Australian Disability Enterprise (accessible text only)

    Considerations for disability service delivery

    Infection control and Personal Protective Equipment (PPE)

    Please visit our disability service providers page for further information on how to access PPE. NDIS participants can locate information on PPE on the NDIS website, your health and safety.

    An overview of various training resources is located on our resources page (see "Infection control and PPE resources").

    Additional funded supports for people with disability

    People with disability may require additional funded supports due to COVID-19. This can be requested through the funding body.

    • People with disability who are NDIS participants can request additional supports by contacting the NDIS on 1800 800 110 and selecting option 5
    • People with disability currently funded by the State:
    Page reviewed 30 June 2021