Who can I call?
There are various phone numbers you can call if you have a query or need some assistance due to COVID-19.
If you are deaf, hard of hearing or have a speech impairment, you can also call the National Relay Service on 133 677. Visit National Relay Service for more information.
If you require a translating and interpreting service, you can call the Translating and Interpreting Service (TIS National) on 131 450. Visit help using TIS National Services for more information.
- 13 COVID (13 26843)
- Interstate callers: 1800 595 206
- International callers: +61 8 9118 3100
Anyone impacted by COVID-19 can phone the 13 COVID (13 26843) a WA operated helpline for practical support and information. This includes people who have been placed under home isolation or quarantine as a result of COVID-19 and require welfare support (for example food, clothing and personal requisites, emergency accommodation, personal support services, financial assistance, registration and reunification).
- 1800 031 093
9am to 5pm, Monday to Friday.
If you need some information and/or support due to the impact of COVID-19 please call our phone line staffed by experienced WA-based advocates and planners. We will assist you with active problem solving and planning to support you to connect with the most appropriate service and/or person who can help.
We can help with:
- connecting to local community resources near you
- mental health services and supports
- health and medicine support
- advocacy and information for housing, income support, service provision, PPE and more
- advice for self-managers
- planning needs for complex supports impacted by COVID.
- 1800 020 080
For people seeking information on COVID-19 or help with the COVIDSafe app.
- 1800 643 787
8am to 8pm (AEST), Monday to Friday.
People with disability, families, carers and support workers can contact the Disability Gateway to get free, fact-checked and private information and advice about COVID-19. They can also be referred to other support services if needed, including counselling and advocacy. Visit the Disability Gateway for further information.
If you need information in a language other than English, call the Translating and Interpreting Service on 131 450 and ask to be connected to the Disability Gateway.
If you are deaf or have a hearing or speech impairment, call the National Relay Service on 1800 555 677 and ask to be connected to the Disability Gateway.
- 1800 020 080
For health advice when a person is unsure what to do - whether to see a local GP, manage the condition at home, or go to an emergency department in hospital.
Preparedness planning for COVID-19
We all need to be prepared to know what to do before, during and after an emergency. People with disability may need additional support, resources and advocacy to be prepared. See below a nationally relevant guide developed by researchers at The University of Sydney in partnership with the Queenslanders with Disability Network to help people with disability, their family and carers develop a preparedness plan that is tailored to their individual support needs.
The Disability Taskforce has developed a series of flowcharts in collaboration with WA Department of Health to provide a visual guide of what would occur if someone presented with COVID-19 symptoms.
These cover four scenarios:
- A person with disability living in the community (with or without formal supports)
- A person with disability living in supported group accommodation
- A support worker
- An employee of an Australian Disability Enterprise (ADE)
Also read the accompanying considerations for disability service delivery document.
Infection control and Personal Protective Equipment (PPE)
An overview of various training resources is located on our resources page (see "Infection control and PPE resources").
Additional funded supports for people with disability
People with disability may require additional funded supports due to COVID-19. This can be requested through the funding body.
- People with disability who are NDIS participants can request additional supports by contacting the NDIS on 1800 800 110 and selecting option 5
- People with disability currently funded by the State:
In addition to the general information, see additional resources below specifically developed for people with disability, their family and carers.
Australian Government Department of Health
- COVID-19 advice for people with disability
- COVID-19 information for families
- COVID-19 easy read resources
- COVID-19 hospital companion for people with disability
- Information for support worker and carers on COVID-19 testing for people with disability
National Disability Insurance Scheme (NDIS)
- For participants – COVID-19 – What is the NDIS doing to help participants?
- Support for participants with COVID-19 information pack
- Participants employed in an Australian Disability Enterprise (ADE)
- Personal Protective Equipment (PPE)
- Mental Health and well-being information pack
NDIS Quality and Safeguards Commission
- COVID-19 information for people with disability
- COVID-19 – NDIS participant factsheet
- COVID-19 information pack for NDIS participants