Household Energy Efficiency Scheme

Reducing energy costs – a $13 million program to improve energy efficiency for households facing hardship.

Energy bills are just one of the many stressors households struggle with when they find themselves experiencing hardship. Recognising this through a commitment in the Western Australian Climate Policy, the State Government is working to support households facing hardship by addressing energy efficiency, a key factor that contributes to high energy bills.

The Household Energy Efficiency Scheme (HEES) presents a real, hands on solution towards preventing and reducing energy hardship, reaching people in their home environment in the ways that will help them the most. The program seeks to help around 10,000 households over four years.

Detailed design of the program is being led by Energy Policy WA, in close consultation with State-owned electricity retailers Synergy and Horizon Power, the Western Australian Council of Social Services (WACOSS) and non-government organisations (NGOs).

On 9 November 2021, Energy Minister Bill Johnston and Community Services Minister Simone McGurk launched the pilot program at the Hardship Utility Grant Scheme service centre in Midland.

Initial pilots will allow service delivery to commence as soon as possible, while testing and evaluating program design to ensure it can be rolled out more broadly to reach around 10,000 households across the State over four years. 

Synergy and Horizon Power have released a call for interest from NGOs who are interested in delivering HEES services in metropolitan and regional Western Australia. 

The call for interest from NGOs closes 13 October 2022. For more information, visit: 

The HEES program partners recognise that the best approach to supporting the diverse needs of Western Australian households experiencing financial hardship may be achieved through collaboration, therefore responses from consortiums are encouraged.

Should you have any questions or feedback, please contact the Energy Policy WA Project Team at

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    Online Public Forum

    On 2 December 2021, Energy Policy WA, in partnership with Synergy and Horizon Power, hosted an online public forum for attendees to learn more about the proposed program and pilots currently underway in Perth metropolitan and Port Hedland. A recording of the forum is available and the presentation is below.

    Household Energy Efficiency Scheme Online Public Forum Presentation

    Household Energy Efficiency Scheme FAQs

    Energy Policy WA has produced FAQs to assist interested parties with any queries they may have.

    Household Energy Efficiency Scheme – FAQs for Households

    Stakeholder information session presentation

    On 29 March 2021 Energy Policy WA held a stakeholder information session on the HEES program. 

    Household Energy Efficiency Scheme Information Session Presentation
    Page reviewed 15 September 2022