The ServiceWA app is a mobile application provided by the Western Australian Government to help connect you with State Government services.
The app can help you connect with useful services, offers and information easily and conveniently from your phone.
The app is part of the WA Government’s Digital Strategy to provide better services and make it easier for people and businesses to connect to the WA Government in one place.
What does the ServiceWA app do?
You can view a full list of latest services and features of the app here.
Using the ServiceWA app and setting up your Digital Identity
Your privacy, safety and security are our biggest priority.
When using your Digital Identity to log in to the ServiceWA app, you can be confident that your personal information is secure.
We recommend setting up your Digital Identity before using the ServiceWA app to get access to all the services and features. A Digital Identity is a safe and secure way for you to prove your identity online.
Click here find out more on how to get your Digital Identity.
Download the ServiceWA app
The ServiceWA app is available to download on the Apple App Store and Google Play Store.
Data Privacy and Security
Find out more about the ServiceWA app Privacy Policy and Terms of Use:
Link to ServiceWA Privacy Policy
Link to ServiceWA Terms of Use
Frequently asked questions
How old do you need to be to use the ServiceWA app?
Show moreThere is no minimum age to use the ServiceWA app.
What information does the ServiceWA app collect about me?
Show moreIf you choose to log in with your Digital Identity, the ServiceWA app collects your name, date of birth, email address and mobile phone number.
Is the ServiceWA app secure?
Show moreThe ServiceWA app is designed to keep your information safe. Since 12 September 2023, users have been given the option to access ServiceWA without logging in to their Digital Identity, offering streamlined access to government services and information. Users will only need to provide their Digital Identity when accessing specific services that require it.
Read the ServiceWA Privacy Policy and Terms of Use for more information.
Does ServiceWA track my location?
Show moreIf you enable Emergency WA bushfire warning notifications in ServiceWA, you are allowing the app to detect your device location and send you bushfire warning notifications.
This requires location services to be enabled and 'Background App Refresh' (iOs) or 'Allow background data usage' (Android).
To provide you with bushfire warning notifications, the ServiceWA app refers to your last known location only, and does not keep a continuous record of your location.
How is the personal information that I provide the ServiceWA app used by the WA Government?
Show moreThe WA Government uses your personal information to:
- determine if your identity is verified, where required
- provide you with services that you activate through the app
- send you inbox messages in the ServiceWA app from WA Government bodies.
Your information may also be used to:
- respond to your comments and questions
- resolve your support incidents
- send you related information.
The WA Government also uses your personal information to support, maintain, protect and improve Optional Services, including by:
- understanding and enhancing your experience of the Optional Services
- protecting, investigating and deterring fraudulent, unauthorised or illegal activity.
Your personal information is not sold or shared for commercial purposes.
