ServiceWA app: Get your Digital Identity

To access some services in the ServiceWA app you will need to set up a Digital Identity using the myGovID app. To do this you will first need to download the myGovID app. 

• If you are using an Apple device you will visit the Apple App Store. 
• If you are using an Android device you will visit Google Play Store. 

Once downloaded you’ll need to set up your myGovID. 

Find out how at, https://www.mygovid.gov.au/set-up

You will need a smart device with access to the Apple App Store or Google Play Store and an email address. 

As it’s your personal Digital Identity, this should be your personal email address. It should not be a work email address, or one used by multiple people.

1.  Download the myGovID app from the Apple App Store or Google Play 
2.  Enter your details including your full name, date of birth and email address 
3.  Set up your myGovID to a Standard identity strength using your Australian identity documents.

To access some services in the ServiceWA app, you need at least a Standard identity strength. To set up a Standard identity strength, you need to enter your personal details and verify at least two of the following Australian identity documents (your name must match on both): 

•  Driver’s licence or learner’s permit 
•  Passport (not more than three years expired) 
•  Birth certificate 
•  Visa (using your foreign passport) 
•  ImmiCard 
•  Medicare card 
•  Citizenship certificate

If you are having trouble, you can find support to help you verify your identity.

For further help setting up your myGovID visit the help section of the myGovID website.

If you are having issues with the camera function, you will need to manually type in the details required to verify your documents.

When setting up your myGovID, your name needs to match on both of your Australian identity documents. If you receive the message ‘Your name is different’, the following actions may help to fix your issue. 

Verify a change in name 

You may be able to verify a change in name with a: 

•  marriage certificate 
•  change of name certificate (Tasmania, South Australia, the Northern Territory and the Australian Capital Territory only). 

If you changed your name by deed poll, updating your birth certificate, or if your documents do not match for another reason, try the following. 

Use an alternative identity document: 

Check if you have alternative documents that match. If so, you can use these to set up your myGovID. Where you've already verified a document and you’re now unable to verify further documents due to a name change, you will need to call the myGovID support line. 

Update your identity documents to match:

If you need to update your name on an identity document, don’t verify it in your myGovID app yet. First, contact the document issuer to check if they can update your details. For example, you may be able to update your driver’s licence to reflect a change in name or correct a difference. 

Cancel any 'pending' documents: 

If you tried to verify a document before updating it, check if it is pending in your app before you try verifying it again. Do not delete your myGovID app. The document tab will be shaded with the message ‘Pending, confirm your name’. 

If it is pending: 

•  select the pending document 
•  select Cancel on the ‘Confirm your name’ screen 
•  select Continue to confirm

The registration number for Western Australia birth certificates may be formatted in different ways depending on the year it was issued. 

You only need to enter the seven numbers in the Registration number field, and do not include any letters. For example, for Registration number 1234567X/YYYY, you would only enter 1234567 in the Registration number field. 

If you do not have seven numbers, you will need to add zeros at the front. For example, for Registration number 123456X/YYYY, you would enter 0123456 in the Registration number field. 

If your certificate was issued before 26 November 2001, it will include a registration number and district name. You will need to enter both the district number and registration number in the Registration number field. For example, for Registration number 1/234/56/X, ‘1’ is the district number and ‘234’ is the registration number. You would enter 0100234 in the Registration number field. 

For more information on verifying your Western Australian birth certificate including what to do if you only have a single name or have had a change of name please visit the myGovID website. 

If you’re experiencing issues verifying a birth certificate from another state, you can find support on the myGovID website.

For your privacy and security, you will need to re-verify your identity on myGovID when you get a new mobile phone, change your device or are using myGovID on multiple devices.  

Please note that you will also need to re-verify your identity if you have forgotten your myGovID password. 

If you are unable to verify your MyGovID you can find support on the MyGovID website: Help: Error codes or messages | myGovID 

For support with using the MyGovID app, please visit the MyGovID website: Help: Proving your identity | myGovID 

Find MyGovID contact information on the MyGovID website: Help: Contact us | myGovID.

If you are unable to verify your identity you can find support on the MyGovID website: Help: Error codes or messages | myGovID.