How to import your COVID-19 digital certificate into the ServiceWA app

How to import your COVID-19 digital certificate into the ServiceWA app.

Importing your COVID-19 digital certificate into the ServiceWA app

 

You can import your COVID-19 digital certificate by clicking the certificate icon on your home screen and selecting Import through your myGov account.

You will be prompted to complete these steps:

  1. Sign in to myGov once you are redirected to the website and prompted to sign in to your account.
  2. Access your Medicare or Individual Healthcare Identifier (IHI) service and follow the prompts to view your immunisation history.
  3. Scroll down to select the button Share your certificate with check in app.
  4. Choose ServiceWA from all the state mobile applications.
  5. Give consent to the ServiceWA app to import your certificate.
  6. View and confirm your certificate.
  7. Success! You have now completed the import.

Remember you can remove or replace your COVID-19 digital certificate from the ServiceWA app at any time.

 

Frequently asked questions

    Why am I unable to share my COVID-19 digital certificate to the ServiceWA app?

    Show more

    Some users may experience some technical difficulties when sharing their COVID-19 digital certificate to the ServiceWA app. For more information on how to troubleshoot this issue please visit "Having trouble sharing your COVID-19 digital certificate to the ServiceWA app?"

    If you need assistance with your myGov account, Medicare online account or Express Plus Medicare mobile app visit the Services Australia website (external link)  or call Services Australia on 132 307. 

    What do I need to be able to import my COVID-19 digital certificate into the ServiceWA app?

    Show more

    Once you have had all required doses of a COVID-19 vaccine you can access your COVID-19 digital certificate online through Services Australia. You will need to have access to your certificate online before you can share it with the ServiceWA app.

    You can access your COVID-19 digital certificate using any of the following:

    • your Medicare online account through myGov
    • the Express Plus Medicare mobile app
    • the Individual Healthcare Identifier service through myGov.

    For more information on how to get proof of vaccination please visit the Services Australia website (external link).

    How do I create a myGov account?

    Show more

    Please visit the Services Australia website (external link) for more information on how to create a myGov account.

    What if I am not eligible for Medicare, can I still access my COVID‑19 digital certificate?

    Show more

    If you are not eligible for Medicare, you need an Individual Healthcare Identifier (IHI). If you don’t have an IHI, you can use the Individual Healthcare Identifiers service (IHI service) through myGov to apply for one and link it.

    Once you have linked your IHI to your myGov account you can import your COVID-19 digital certificate by signing into your myGov account using the web browser on your mobile device.

    Visit the Services Australia website (external link) to find out more about how to get proof if you are not eligible for Medicare.

    Are you experiencing issues relating to name matching?

    Show more

    When setting up the ServiceWA app with a Digital Identity using myGovID and downloading your COVID-19 digital certificate you will be asked to verify your identity documents.

    In order to successfully set up the ServiceWA app and download proof of vaccination, your full name must match across all of these documents, your myGov account and linked Medicare or Individual Healthcare Identifier (IHI) service.

    If your name does not match on your identity documents, you will need to contact the relevant provider in order to get your name updated. If you’re unable to verify your identity documents, you will not be able to use the myGovID and ServiceWA apps.   

    Name matching and myGovID

    Show more

    You will need to set up your myGovID to a minimum Standard identity strength. You will need to enter your personal details and verify at least two of the following Australian identity documents. Please note, your name must match on both:

    • driver’s licence or learner’s permit
    • birth certificate
    • visa (using your foreign passport)
    • citizenship certificate
    • ImmiCard
    • passport (not more than three years expired)
    • Medicare card.

    Tip: The name on these documents should be the same name that is associated with your Medicare or IHI service. For information on how to update your name with Medicare visit the Services Australia website (external link).

    If your name does not match against your identity documents, you may be able to verify this using a marriage certificate (external link).

    If you’re having trouble verifying your identity, you can find support on the myGovID website (external link).

    The myGovID website has additional troubleshooting information if you are seeing error messaging when verifying your myGovID.

    Name matching and importing your COVID-19 digital certificate

    Show more

    When importing your COVID-19 digital certificate into ServiceWA, the app will check that you are importing a certificate with the same name that is associated with the myGovID you created. If the name on your myGovID is different to the name on your COVID-19 digital certificate, you will not be able to import your certificate into ServiceWA.

    Therefore, it is important when setting up your myGovID that you choose identity documents that have the same name as your linked Medicare or IHI service.

    There are more resources available on the Services Australia website to assist, including more information on:

    If you are still experiencing issues with your myGov or Medicare account and need further assistance you can call the Online Services Support Hotline on 132 307.

    Alternatively, if your names match on both your myGovID and the relevant service that is linked to your myGov (Medicare or IHI) then please call ServiceWA on 13 33 WA (13 33 92).

    Can I share my proof of vaccination to the ServiceWA app if I have only had my first dose of the COVID-19 vaccine?

    Show more

    No, you need to have had all required doses of an approved or recognised COVID-19 vaccine to access your COVID-19 digital certificate and share it with the ServiceWA app.

    If you have only had one dose of a COVID-19 vaccine and need to show proof, you can use your immunisation history statement (external link).

    How many COVID-19 digital certificates can I share with the ServiceWA app?

    Show more

    You can only store your own certificate in the ServiceWA app.

    Can I share my dependant’s COVID-19 digital certificate with the ServiceWA app?

    Show more

    The ServiceWA app does not currently allow a user to share their dependant’s COVID-19 digital certificate with the app.

    There are multiple ways to show proof of vaccination. For more information on alternative methods to provide proof of vaccination please visit the Proof of vaccinations page.

    Can I add my saved visitor’s COVID-19 digital certificate to the ServiceWA app?

    Show more

    No, you can only add your own COVID-19 digital certificate to the ServiceWA app.

    You can still check a saved visitor into a venue using SafeWA within the ServiceWA app. If required by the venue to present proof of vaccination they will need to present their own proof of vaccination.

    For more information on alternative methods to provide proof of vaccination please visit the Services Australia website (external link).

    Can I add my COVID-19 digital certificate directly into the ServiceWA app from my smartphone wallet?

    Show more

    You cannot share your COVID-19 digital certificate directly from your smartphone wallet into the ServiceWA app. You can share your COVID-19 digital certificate with the ServiceWA app by signing into your Medicare online account through myGov or by using the Express Plus Medicare mobile app.

    Can I use the ServiceWA app if I am an interstate visitor?

    Show more

    Yes, if you are an interstate visitor you can download the ServiceWA app to conveniently check in to venues using SafeWA, show proof of vaccination and access your G2G Pass.

    For more information on how to get started with the ServiceWA app please visit wa.gov.au/servicewaapp.

    If you do not have access to these services, you will need to provide proof of vaccination using an alternative method. For more information on alternative methods please visit the Services Australia website (external link).

    Can I use the ServiceWA app if I am an international visitor?

    Show more

    To get started using the ServiceWA app you will need to create a myGovID which will require you to have access to Australian identity documents.

    If you do not have access to Australian identity documents you will need to use SafeWA to check in to WA venues and provide proof of vaccination using an alternative method.

    For more information on alternative methods please visit the Services Australia website (external link).

    I am having trouble sharing my COVID-19 digital certificate with my Android device and can’t save my certificate.

    Show more

     

    For a small number of Android devices, you may be prompted to select an application or browser after you select to share your certificate with ServiceWA on the myGov website. If you receive this prompt, you must select the ServiceWA app and not a web browser on your device.

    When you select ServiceWA, the application will launch and you can follow the prompts within the app to save to your device.

    How do I show my COVID-19 digital certificate?

    Show more

    Once you have downloaded your COVID-19 digital certificate you can display your certificate in two ways, if required:

    1. By tapping on the Certificate tab on the bottom navigation bar.
    2. After checking in to a venue using SafeWA, select the Show more text with the arrow that is displayed underneath the name of the venue that you have checked in to.
    3. Tap on the button that displays your name and COVID-19 digital certificate, to be presented with your certificate.

    Can I show my COVID-19 digital certificate if I am offline?

    Show more

    Yes, once you have shared your COVID-19 digital certificate with the ServiceWA app you will be able to present proof of vaccination through the app even if you do not have a mobile or internet connection.

    Is it possible to update my COVID-19 digital certificate within ServiceWA if the details change?

    Show more

    Some people may receive an updated copy of their COVID-19 digital certificate if the details change, for example if they are required to have a third dose of vaccine.

    If the details on your COVID-19 digital certificate change you can easily update your certificate. Choose the Certificate tab within the app and select the button Remove certificate and follow the steps to remove your certificate.

    Once your certificate has been removed, you can begin the process to import your updated COVID-19 digital certificate.

    What if I am medically exempt from the vaccine?

    Show more

    If you have an approved medical exemption from the COVID-19 vaccine that has been recorded on the Australian Immunisation Register (AIR) you will still be provided with a COVID-19 digital certificate that you can import into the ServiceWA app.

    For more information on medical exemptions visit the Services Australia website (external link).

    Can I use the ServiceWA app to show proof of my COVID-19 vaccination status if I travel interstate?

    Show more

    You will need to check what is considered acceptable proof of vaccination in the jurisdiction you are travelling to.

    Can I use the ServiceWA app to show proof of my COVID-19 vaccination status when I go overseas?

    Show more

    No. You will need an International COVID-19 Vaccination Certificate to show proof of your COVID-19 vaccinations when you travel overseas. This certificate meets international travel standards.

    Visit Services Australia International COVID-19 Vaccination Certificate (external link) for more information on how to get a certificate.

    Can I remove my COVID-19 digital certificate if I no longer wish to share it with the ServiceWA app?

    Show more

    Yes, you can remove your COVID-19 digital certificate if you no longer wish to share it with the ServiceWA app.

    To remove your certificate follow the below instructions:

    1. go to the Account Settings icon which is the circle that shows your initials in the top right-hand corner of the app
    2. once you are in Account Settings, select COVID-19 digital certificate
    3. select Certificate management
    4. tap Remove certificate
    5. you will be prompted to select Confirm if you wish to remove your certificate.
    Page reviewed 23 February 2022