COVID-19 coronavirus: Contact registers for patrons - frequently asked questions

Guidance
Your contact register questions answered.

Last updated: 9 December 2020 at 2.14pm

 

 

Why do I have to provide my contact details when I visit businesses/venues?

Your personal details are being collected to support public health efforts to reduce the risk of an uncontrolled COVID-19 outbreak in WA.

Providing your contact details helps make contact tracing more efficient, if it becomes necessary. This helps stop the spread of COVID-19 infection.

The WA Government is requiring particular businesses to record the contact details of each person who enters their premises. This will help the Department of Health to quickly and easily contact people who may have been in the same location, at the same time, as a person who tests positive to COVID-19 (this is the process known as contact tracing).

If you have been at a venue at the same time as someone who later tests positive to COVID-19, providing your details means the Department of Health can quickly contact you to protect your health, the health of your family and close contacts, and prevent the further spread of COVID-19.

What venues or businesses do I need to give my details to if I visit/attend?

From 5 December 2020, the following businesses must maintain contact registers for the purposes of WA Health Department COVID-19 contact tracing, should it be required:

  • food and licensed venues (restaurants, cafés, bars, pubs, taverns, nightclubs)
  • gyms, indoor sporting centres, wellness centres, health clubs and fitness centres
  • indoor play centres
  • saunas and bathhouses
  • swimming pool, both indoors and outdoors
  • places of worship, and funeral parlours
  • beauty and personal care services (hairdressers, barbers, nail salons, tattoo parlours, spa and massage parlours)
  • galleries and museums
  • cinemas, theatres and other entertainment venues (casino, gaming or gambling venues)
  • auction houses and real estate inspections
  • community facilities, libraries and halls
  • zoos and amusement parks
  • function centres
  • hotels, motels, campgrounds or other accommodation facilities that ordinarily have check-in arrangements
  • boarding schools or residential colleges (not including residents)
  • adult entertainment premises (strip clubs, brothels and sex on premises venues)

Contact registration is encouraged, but not mandatory for other businesses and gatherings.

Refer to the Closure and Restriction (Limit the Spread) Direction (No.9) for a more detailed list of particular businesses and venues.

What information will businesses be collecting?

Businesses will collect your name and phone number, and record the location, date and your arrival time at the venue.

I’m concerned about the business using my personal details to market their products to me. What will they do with my personal details?

Your contact details are being collected to support public health efforts to reduce the risk of COVID-19 spreading in WA.

If you use the free, secure and hygienic SafeWA app to check-in at a venue, the data collected goes directly to WA Health. This means the data is not available to the business and it is readily available for WA Health to access if it becomes necessary for contact tracing. Further information on how your data is collected and stored through the app is available on the SafeWA Privacy Policy page.

If the place that you enter uses paper-based or electronic sign-in forms (or other methods) for contact registration, or you do not use the SafeWA app, it is the responsibility of the occupier or other person apparently in charge to ensure that patron contact details are kept confidential and only used or disclosed as authorised in the directions..

Businesses can be penalised for using or disclosing contact details for purposes other than contact tracing, unless otherwise permitted by law or if a person expressly provided their contact details for other purposes.

Many businesses will also be bound by privacy laws that regulate the collection and use of your personal information. If you are concerned about how your personal information will be used, you can raise the issue with the business.

Do I need to download an app to my smartphone before visiting an affected business?

If you wish to check-in at a venue via the SafeWA app, you will need to download the app onto your smartphone.

When you arrive at a venue, you will have the option of using the SafeWA app to check-in or an alternative method provided by the business or facility. .

The business owners or staff will be able to provide further assistance if you have any questions when you arrive.

What about people who don’t have a smartphone?

Businesses are required to provide an alternative method for people to provide their contact details if they do not have a smartphone or don’t want to use the QR code technology. Patrons will have the option of providing their contact details on a paper-based or an electronic sign-in contact register when they enter a premises.

If I’ve booked a restaurant online and provided my contact details, do I still need to fill out the contact register or scan a QR code when I arrive?

Yes. The contact register is a separate data repository and is different to the booking systems used by many WA restaurants.

Separate to the booking process, the business is required to request you to provide your name and contact telephone number, and will record the location, date and your arrival time in their contact register.

If I have the COVID Safe app, do I still have to sign the contact register or scan a QR code?

Yes. The contact register is a separate data repository and the SafeWA app uses different technology than that used by the Australian Government’s COVID Safe app.

Even if you are using the COVID Safe app, you will still be asked to provide your name, contact number and email, location and login time manually on the contact register, or by scanning the QR code.

Is the app available on both Apple and Google Play?

Yes. The QR code app may be downloaded from the Apple App Store (for Apple devices) or the Google Play Store (for Android devices).

Is there an alternative to having to download an application? Can I just use a website form?

There is no alternative website form of the SafeWA app. The only alternative method for signing into a venue is through the manual contact register that all venue operators must provide.

Who developed the app?

The SafeWA app was developed exclusively for the WA Health Department (or WA State Government). It is provided at no cost to venue operators and the public.

What happens to my personal data?

Records collected through the SafeWA app are encrypted and stored securely by the WA Government’s service provider. Only authorised WA Health personnel involved in contact tracing will have access to the information. Data is stored for at least 28 days. Further information on how your data is stored and used is available on the SafeWA Privacy Policy page.

If the place that you enter uses paper-based or electronic sign-in forms (or other methods) for contact registration, or you do not use the SafeWA app, it is the responsibility of the occupier of other person apparently in charge to ensure that people’s contact details are kept confidential and only used or disclosed as authorised in the directions.

Businesses can be penalised for using or disclosing contact details for purposes other than contact tracing, unless otherwise permitted by law or if a person expressly provided their contact details for other purposes.

Do I need to register my whole family if we attend a venue, place or premises?

If you are visiting a venue as a family, all individuals aged 16 years and over in your group will need to register their contact details, however, any children in your group (under 16 years) do not need to register their details. Adults that accompany children under 16 are encouraged to register the children’s details.

If I’m just popping in to grab something or see something quickly, do I need to register or sign in?

You are not required to provide your contact details when entering a premises for the purpose of collecting takeaway. All other entries require registration.

What if I visit a business or venue who should have a contact register but isn’t keeping one? Who can I report them to? Are there any penalties?

It is a legal requirement for particular businesses and venues to keep a contact register. If you visit one of the businesses or venues required to maintain a contact register, but aren’t keeping one, you should contact 13 COVID (13 26843).

Businesses that put the community at risk in this way risk penalties under the Emergency Management Act 2005, including a fine of up to $50,000 for an individual and $250,000 for a body corporate, or 12 months imprisonment. Infringement notices can also be issued.

Page reviewed 16 December 2020