COVID-19 coronavirus: Paying for hotel quarantine in WA frequently asked questions

Frequently asked questions about paying for hotel quarantine in WA

Last updated: 30 July 2021 at 10:18am


Paying for hotel quarantine in WA

All international and some domestic travellers to Western Australia issued a Centre Quarantine Direction under the Emergency Management Act 2005 will need to quarantine in a hotel for 14 days following arrival. The quarantine period means you must stay in your designated hotel room even if you are feeling well. When you are in quarantine you are not permitted to have any visitors, even if they are another traveller also in quarantine.

Travellers are reminded that the COVID-19 pandemic remains a rapidly evolving situation.

The measures are to ensure the safety of Western Australians and to limit the spread of COVID-19.

Why do I need to pay?

The WA Government announced on 10 July 2020, that anyone arriving into WA and directed to enter a State Quarantine Facility (hotel quarantine) on or after the 17 July 2020, would be required to pay for their quarantine period.

This is consistent with agreement at National Cabinet to move to a user pays model and endorsed at State Disaster Council. Legislation is in effect to enable this to occur.

Who needs to pay?

Those entering a State Quarantine Facility (hotel quarantine) include:

  • international arrivals
  • interstate arrivals who don’t have an appropriate place to self-quarantine
  • anybody considered a high risk and must complete hotel quarantine – as determined by WA Police

How much will it cost for the full 14 days?

The WA Government has worked with the hotel industry to ensure a range of suitable accommodation is available in the Perth metropolitan area for quarantine purposes. The WA Government will continue to fund the costs of security for hotels, transport and logistics, and these have not been included in the calculation of costs payable by individuals, couples or families.

The fee will contribute towards the cost of the room, meals and cleaning.

Room cost/day Cost for each additional person/room/day Total 1 person/room Total 2 persons/room
$180 $60 $2520 $3360

The maximum number of guests per room is 2 adults and 2 children (under 18 years of age).  Families of two adults and two children may choose to stay in one room for the duration of their stay, or they may choose to be accommodated in two rooms and pay the additional cost for the extra room. Interconnected rooms will be allocated if available. 

Children under six will not be charged the additional cost component of the fee.

The cost for each additional person in the room is fixed and cannot be waived.

Alcohol will continue to be available at the passenger’s own cost and will be settled by an account between the passenger and the hotel operator.

More information is available at HealthyWA.

When is the quarantine fee payable?

At the end of your quarantine period, an invoice for the fee will be provided to you. Payment is required within 30 days of the invoice date.

Are there payment plans available?

Yes. If you cannot pay the full quarantine fee by the invoice due date, you can enter a payment plan to repay the amount over a 6-month period.

Details of how to apply will be provided to you upon check in.

Can I apply to have the quarantine fee waived? If so, who is eligible and how can this be done?

You may be eligible for a full or partial fee waiver under the grounds of financial hardship.

You must be an Australian citizen or a Permanent resident to apply for this waiver. You can apply for this once you have checked into your hotel.

Your application will be assessed against criteria to ensure there is genuine hardship. You will be expected to provide evidence to support your application.

Eligibility is assessed against criteria including, but not limited to:

  • An individual is unable to meet current financial obligations (e.g. home loan, immediate living expenses)
  • Unemployment or on Jobkeeper/Jobseeker or another relevant Centrelink service or an Australian studying overseas
  • Loss of a business entity, home or possessions due to COVID 19 or a natural disaster.

When applying under this category you will be asked to provide:

  • Citizenship/residency documentation
  • Bank letter or statutory declaration
  • Centrelink statement
  • Other relevant documentation. e.g. bills, rate notices, debt agreements, family court documents regarding financial obligations, funeral expenses, notice of impending legal actions, international student fees and eviction notices.

To apply for a waiver, once you have checked into your hotel, please complete the Department of Communities Hotel Quarantine Fee Waiver Application.

What if I booked my flight before the announcement, do I still have to pay for the accommodation?

All passengers with a Centre Quarantine Direction arriving on or after Friday 17 July 2020 are required to pay for their accommodation (room, meals and cleaning).

If I am given a Centre Quarantine Direction can I quarantine at a cheaper hotel, at home or with family or friends?

No. Mandatory quarantine must be in a State Quarantine Facility as outlined in the direction. You cannot arrange to quarantine at home or other accommodation. The measures are to ensure the safety of Western Australians and to limit the spread of COVID-19.

I have a flight stop-over in Western Australia, will I be charged the quarantine fee?

If you are entering Western Australia and by air to transfer to another flight, you may be required to go into a State Quarantine Facility. If you are required to be accommodated for over 24-hours, an invoice will be calculated based on the time spent.

You will not be charged a fee if you are in transit for less than 24 hours.

Will my travel insurance cover the quarantine fee?

Please contact your travel insurance company directly for more information.

I am travelling to Western Australia to undertake essential work, can my employer be invoiced for my quarantine fee?

The quarantine fee invoice will be issued to the individual who was in quarantine. It cannot be re-issued in your employer’s name. It is the responsibility of the individual and employer to determine who will pay the invoice.

I am from a non-English speaking background and did not understand that I was agreeing to pay the quarantine fee. Do I have to pay?

All people arriving in Western Australia from international travel must quarantine in WA Government arranged accommodation for 14 days, regardless of their cultural background.

Page reviewed 30 July 2021