Department of Fire and Emergency Services - GovNext-ICT Case Study

Research and analysis:
A people first approach to digital transformation.

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As more agencies start procuring GovNext-ICT services, it is good to learn from those agencies that have already adopted cloud computing as part of their business.

Our case studies examine how agencies have used GovNext-ICT services to address ICT reformation, improve services and drive business agility. They review the experience, lessons learned and best practices developed along the way.

Using a Skills Framework for the Information Age (SFIA) approach to change management, the team at the Department of Fire and Emergency Services identified ICT risks and opportunities for the department.

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Page reviewed 11 January 2019