G2G Pass for Travel Exemptions - Frequently Asked Questions

Guidance
Frequently asked questions about G2G PASS, exemptions and enforcement.

Last updated: 31 July 2020 at 1.21pm

Common Questions

How do I enter Western Australia?

WA’s border is closed. You cannot enter WA unless you are an exempt traveller and approved to enter. If you are not an exempt traveller, you may be directed to leave WA immediately, at your own expense.

G2G PASS is an online, mobile application that allows you to apply for approval to travel into Western Australia for your approved purpose. If you are granted an exemption, you will receive an email confirming your approval to travel with your unique QR code.

To help make your journey easier, you should carry a physical copy of your G2G PASS or download the G2G PASS mobile application where a digital copy of the pass is stored. WA Police may request to scan your unique QR code when you arrive in WA.

How do I know if I am eligible for a G2G PASS?

There are Directions in place that restrict the ability to travel into WA. It is highly recommended that you read the information on the travel restrictions prior to travel to determine if you meet the criteria for an exempt traveller. You must read the Quarantine (Closing the Border) Directions and amendments to those directions to ensure you meet the criteria for the exemption before you make application for approval to travel.

How do I apply for a G2G PASS?

Anyone seeking a travel exemption should view details about the travel restrictions and read the information provided to determine if you meet the criteria for an exempt traveller.

  1. Click on the link to G2G PASS — select WA.
  2. Read the declaration and tick the box if you consent to the collection and use of the information you enter.
  3. Enter your details – including either your passport number, driver’s licence or Medicare number.
  4. If you are travelling with children, you can click on (+) at the bottom of page to add their details. Children under the age of 18 only need an individual G2G PASS if they are travelling unaccompanied. 
  5. Select your travel exemption category – you MUST read the Direction that is relevant to your travel before making your selection. Please take your time to choose the correct category. You must provide detailed information to verify why you fit into this category - attaching any supporting documentation helps WA Police make a well-informed decision. Depending on which category you select, you may be asked to answer questions relating to your travel and to provide further details. Please give as many details here as possible, including the name(s) and/or G2G reference numbers of any accompanying travellers.
  6. If you are travelling into Western Australia you must declare that you do not have COVID-19 symptoms. Providing false or misleading information may constitute an offence punishable by a fine or imprisonment. Read the declaration carefully and if you are able to make the declaration, tick the checkbox.
  7. You will then need to make a declaration regarding the information you have provided. You should be aware that the provision of false or misleading information may constitute an offence punishable by a fine or imprisonment. You should read the declaration carefully and if you are able to make the declaration, tick the checkbox. The following message will appear on your screen, ‘Application ready to submit’. You need to enter a password to create your G2G account. Then press ‘submit application’.
  8. You will receive an email requesting you to verify your email address. If you have not received an email within 24 hours please check your junk mail or check that you have submitted your application correctly.
  9. In general, it will take at least 6 business days for your application to be finalised. But processing times will vary in peak periods. You will be sent an email advising you of the outcome, followed by a separate email with your unique QR code, confirming your authorised travel. You can download this, ready to show authorities when you enter WA.

How long will my application take to process?

WA Police are currently experiencing increased demand and are boosting staff numbers to be able process G2G applications as soon as possible. Please submit your application as soon as you can. All efforts are made to process applications within 6 business days. The G2G online form is the fastest and simplest way to apply for a travel exemption.

I applied for a G2G PASS and haven’t had a response.

If you have not had a response, please make sure you have verified your email address and created your account. You need to do this to be able to submit your application correctly. If you have not received a verification request, please check your junk mail. You are also advised to read all the individual steps involved in the application process to make sure your application was submitted successfully. In addition, technical support is available on the G2G PASS website. If your travel is imminent, you can contact 13 COVID for advice.

I am travelling home from NSW/Victoria. My application for travel (after July 20) was approved but I have received an email from WA Police saying I should cancel my application. What do I do now?

As the situation on the East Coast continues to change and evolve, so must the response from the WA Government to ensure the safety of Western Australians. As a result, new Directions came into effect at 11.59pm, 19 July, 2020.

Every effort is being made by the WA Government to ensure anyone who might be impacted is made aware of these changes. WA Police and the WA Government have advised the public through its WA.gov.au website, 13COVID call centre and social media. Additionally, an email was sent to all G2G applicants whose applications are pending or approved.

The email has advised recipients if they had been in NSW or Victoria within 14 days of their planned entry to Western Australia from July 20, they are required to delete their current application (even if it was previously approved) and submit a new application unless they fall within certain categories of exempt travellers. These categories were outlined in the email.

However, applicants who have previously cancelled and resubmitted applications as a result of Victoria travel restrictions introduced on July 10 do not need to repeat the process.

I am travelling home from Queensland, Tasmania, South Australia, ACT or the Northern Territory. My application for travel was approved but I have received an email from WA Police saying I should cancel my application. What do I do now?

An email was sent on 19 July advising all people whose applications were pending or approved of new Directions that came into effect at 11.59pm, 19 July, 2020.

Only people who have been in Victoria or New South Wales in the past 14 days are impacted by these changes. And it is only these applicants required to cancel their applications and resubmit.

The email was sent to people in Queensland, South Australia, Northern Territory, ACT and Tasmania to ensure they were also made aware of the changes, in case they were considering transiting through NSW/VIC on their way to Western Australia.

I am travelling to WA from interstate. What should I expect when I arrive in WA?

When you arrive in Western Australia, you will be met by authorised officers who will assess if you are travelling for your approved purpose. They may scan your G2G PASS and ask for more information before issuing a Quarantine Direction in line with, and as prescribed by, the Quarantine (Closing the Border) Directions. These Directions are in place to ensure people entering WA are exempt travellers and the appropriate Direction is applied to them to limit the spread of COVID-19. 

Most exempt travellers will still be required to quarantine for a period of 14 days and should plan accordingly.

Please note: As of July 2020, some G2G passes will be reassessed upon arrival into WA and may need to be reprocessed.  This means some travellers may now be subject to Quarantine Directions where previously they may not have been. This will affect some industry or agricultural specialists entering WA for work purposes, and people who have been to Victoria and/or New South Wales.

I am travelling from Victoria/NSW, can I still come to WA?

Given the serious situation in other parts of the country and level of community spread on the East Coast, Western Australia’s border has been further tightened. To enter, you must be an exempt traveller. If you have been in Victoria in the 14 days before entering WA, it is unlikely you will be permitted to enter WA, unless you get an additional exemption. For more information about travel, please go to Victoria and New South Wales Arrivals Frequently Asked Questions

Will I have to Quarantine?

Most travellers will be required to quarantine for a period of 14 days and should plan accordingly. In some cases, even if pre-approval has been granted, WA Police will re-assess time criticality of the nature of your travel and in some cases, you may be subject to Quarantine Directions where previously you may not have been. This is due to the current state of emergency that is occurring right across Australia. 

  • Centre Direction: Refers to quarantine at a hotel. 
  • Self-Quarantine Direction: Refers to quarantine at home, or suitable premises
  • Self-Quarantine (unaccompanied child) Direction: Refers to unaccompanied minors travelling to WA.
  • Hospital Direction: Refers to travellers entering WA who require medical treatment
  • Movement Direction: Refers to accompanied children

You will be required to travel to your quarantine address as soon as possible and by the most direct route available. If you do not have your own vehicle to travel, you will be directed by police on alternative travel arrangements. For more information visit the Paying for hotel quarantine in WA Frequently asked questions.

I am travelling to WA from overseas. What should I expect when I arrive in WA?

When you arrive in Western Australia, you will be met by authorised officers. In most cases, international travellers will be issued with a Centre Quarantine Direction for 14 days. 

It is only in exceptional and very rare circumstances that self-quarantine is granted. Please note: after arriving at the quarantine centre there is an opportunity to engage with Department of Health and Department of Communities representatives to discuss self-quarantine.

Can I appeal the decision made on my application for a G2G PASS?

If you are not granted an exemption, you may apply again. You are strongly encouraged to provide further information with your new application to support your case for travel. Please refer to the travel exemptions advice.

Appealing your original application is not currently possible during this unprecedented situation.

My child is traveling unaccompanied. Does he/she need to apply for a travel exemption?

Yes. All unaccompanied children require an application because they may be subject to a Direction for self-quarantine from WA Police if they are entering the state.

My application was rejected. What do I do now?

If you are not granted an exemption, you may apply again. You are strongly encouraged to provide further information with your new application to support your case for travel. Please refer to the travel exemptions advice. Just log into your Dashboard, delete your original application and re-apply with extra information.

I want to check on how my application is progressing. How do I do this?

If you have created an account with G2G PASS, you can access your application by logging into your personal dashboard. You can view your account details or view the status of your application.

I submitted my application for a G2G PASS but have more information I’d like to add. Can I amend my current application?

Once your application has been submitted, you can log into your personal dashboard, and change:

  • your date of birth
  • next of kin
  • add accompanying travellers/children
  • upload supporting documents
  • change your flight details

However, if you need to make changes to your application including:

  • exemption category
  • reason for travel
  • quarantine address

You will need to delete your existing application and make a new application with correct details.

I am travelling with my partner and children. Can I just fill out one G2G PASS application and put all our names on it?

No. All adults are required to submit their own individual application with their own individual email address.

Children under the age of 18 are not required to have a G2G PASS but you can add them to your application to assist WA Police when you arrive in Western Australia.

Please note: The terms and conditions that will apply to the approval for exemption will include the requirement for the parents to ensure all children abide by any terms and conditions. Any child over the age of 10 may be subject to an individual Quarantine Direction from WA Police if they are entering the state.

Couples and family members traveling together are also advised to add details of accompanying travellers into the free text box of each application.

How long does a G2G PASS last?

The G2G PASS, if approved, will last for the duration of your stated travel.

When applying please be specific about the length and duration of your duties and nominate an end date. For example, if you are a worker with a known, frequent shift rotation, please state this and make WA Police aware that you will be able to carry supporting evidence of this (roster, shift or employee letter) with you when you travel.

In the case that you need to travel more than once, you can just log into your dashboard, delete the existing application (that has expired and can’t be used) and reapply with a new end date. 

How much does it cost?

The G2G PASS is free. You will not be charged to use the app, to apply for a permit or for a longer duration of exemption.

In the unlikely event that a website or an email suggests you pay a fee for a permit, please report this fraudulent activity to WA Police on 131 444.

Is there anything preventing me from going interstate on a holiday?

The Directions do not prevent you from leaving Western Australia, they only control when a person may enter WA. However, it is important to note that the current travel restrictions are designed to prevent the spread of COVID-19 by limiting non-essential travel. You will be required to apply for a travel exemption to re-enter WA and if approved you may be directed to self-quarantine for 14 days. Please be aware that the current advice is to re-consider any travel to the East Coast. Anyone who wishes to re-enter WA must justify their case when applying for a travel exemption.

I didn’t apply for a G2G PASS and instead completed a WA Entry Request form. I haven’t heard anything back. I am meant to travel today. What should I do?

You should receive confirmation of travel approval prior to your travel date. If this has not been received, you should contact 13 COVID and let them know your travel is imminent.

I didn’t apply for a G2G PASS and instead filled out a WA Entry form. I haven’t received a response. I’m due to travel next week but I don’t want to book a flight if I’m not approved to travel.

Once you know of your travel date, you should email WAEntryRequestsmail@police.wa.gov.au and provide the date. This will ensure you receive confirmation of travel approval prior to your travel date.

I live interstate. My dad is in Perth and is unwell. Can I travel to WA on compassionate grounds to visit him?

The current travel restrictions are designed to prevent the spread of COVID-19 by limiting non-essential travel. If you would like to apply for approval to travel on compassionate grounds, there are conditions on which this might be approved. Please give as much detail as possible in your application.

Please note: if you have been granted permission on compassionate grounds to visit a patient in hospital within your quarantine period, the Department of Health advises that you must phone ahead to the hospital to arrange this visit to ensure it is managed appropriately. Precautions need to be put in place to protect staff and patients while you attend the hospital. You must comply with Quarantine Directions.

What happens with the information from my G2G PASS application?

The use of this app requires the provision of personal information about you.

By proceeding, you are consenting to the collection, use and disclosure of your personal information for the purposes of assessing your request to undertake travel, including an assessment of whether that travel is permitted pursuant to any travel restrictions imposed in relation to the State of Western Australia by WA Police. The travel restrictions that are in effect in WA include restrictions imposed under the Emergency Management Act 2005 (WA). The information may also be collected, used and disclosed for the purpose of assisting the State Emergency Coordinator and the Chief Health Officer in the exercise of their powers, and performance of their functions, under the Emergency Management Act 2005 (WA) and the Public Health Act 2016 (WA) respectively in relation to the novel coronavirus COVID-19.

Your information will also be collected, used and disclosed by our service providers who are assisting with the electronic processing and management of the temporary travel permit system. These include GenVis Pty Ltd (and their technology service providers, including Amazon, Mailchimp and others) and other service providers.

For details of the WA Police Privacy Statement.

If you do not wish to use the app on these terms and conditions, or you do not understand these terms and conditions, you can speak to WA Police directly regarding your proposed travel.

Will the G2G app track my travel?

No. The G2G PASS app does not have location tracking functionality and therefore cannot track your movements.

What if I don’t have phone reception when I get to the checkpoint?

It is recommended that you download and print your PASS that is emailed to you and carry this with you along with your driver’s licence (proof of identity) and supporting documentation (e.g. letter from employer, medical certificate) in case you do not have access to email when you reach the checkpoint.

What if I don’t have an email address?

You must have an email account to apply for a G2G PASS. Your email will be used as part of the verification process. If you do not have an email account, you cannot register or apply for a G2G PASS.

What penalties will apply if I break the travel restrictions?

WA Police have the power to enforce these restrictions and fines of up to $50,000 can be issued.
 

Page reviewed 31 July 2020