Last updated: 2 March 2021 at 10:45am
Contact tracing is important to keep WA safe and everyone can play a part. Maintaining a contact register is mandatory for most businesses and venues. Here are some top tips and practical information to help you.
Communicate to your customers about contact registers
- Display signs clearly and prominently.
- Share information to patrons on social media to remind them about contact registers.
- Encourage staff to ask patrons if they have checked in.
- Add reminders where you can – e.g. on menus, at the front counter, in change rooms and when speaking to patrons over the phone or in person .
- Use our assets, e.g. posters, to inform patrons that contact registers are in place at your venue.
Make it easier for you and your patrons
- Ensure contact registers are visible and accessible for your patrons.
- Provide digital and manual contact register options.
- SafeWA is the WA Government’s free app, which is a digital contact register system. This is an easy and safe way to record patron and visitor contact details.
- Educate and train staff on how your business maintains a contact register.
- Use our assets, e.g. posters on how to download SafeWA, check in and/or register (resources are also available in other languages).
Privacy and providing information to help with contact tracing
- Protect your customers’ details if using a paper-based contact register by using the tear-off sheet template.
- Keep paper-based forms in a safe and secure place.
- Ensure staff are educated about how to protect customers’ privacy.
- Contact register details must be kept for at least 28 days.
- Make sure you can quickly provide this information when requested, including outside of standard working hours.
- The WA Government’s free app SafeWA is a digital contact register system. Using this app benefits you, as you are not responsible for storing data obtained through SafeWA.
Mandatory Contact Register
Best practices for contact registersShow more
- If using your own digital contact register that uses its own QR code, you must also offer patrons SafeWA as an option.
- Educate staff to remind customers to register their details.
- Keep information from contact registers secure and not widely on display to other customers in the area.
- Use the paper-based contact register tear-off option for the manual contact register, if customers are concerned about the privacy of their contact details.
- Place a poster in takeaway pick-up areas to help remind food delivery drivers they have to register their details. Ensure staff also help remind people when possible.
Best practices for SafeWAShow more
- Ensure the SafeWA QR code poster is visible and easy to access for your customers.
- Print SafeWA QR code posters on white paper to make it easier for people to scan the code.
- Display how-to posters for downloading and using SafeWA, and help encourage people without an account to set up one while lining up.
- Place your SafeWA QR code posters in several prominent locations such as by the entrance, at the checkout, and in waiting areas.
- Ensure the posters are placed in well-lit areas.
- Consider printing the SafeWA QR codes on stickers or pull-up banners (templates in popular sizes are available in the toolkit).
- Make use of available electronic screens at your venue to display videos to help customers learn how to use SafeWA.
Best practices for regional businessesShow more
- Remind patrons to check their mobile phone connection if a check in receives an error message. A reminder about reception can also be included on contact registers signage. Additional troubleshooting information is available.
- Businesses can use their own device with SafeWA installed to help check in patrons. This is an option if a patron does not have mobile phone reception to check themselves in.
- A manual contact register is an alternative if a mobile device is not an option.
- Place contact registers and QR codes in multiple places throughout the business. This will help remind people they need to check in and prevent people from crowding around one location.