COVID-19 coronavirus: SafeWA guide for patrons

Helpful information to start using SafeWA as an individual.

Last updated: 21 December 2020 at 2.24pm

Using the SafeWA app is easy

SafeWA is our free and convenient app to safely and securely register your attendance at various businesses and venues.

Important

Information obtained through the SafeWA app goes directly to WA Health, and is securely stored for at least 28 days, unless it is needed for contact tracing.

This means your contact information from SafeWA is not accessible to businesses.

Further information on how your data is collected and stored is available on the SafeWA Privacy Policy page.


Setting up your personal account on SafeWA

1. Download SafeWA

You can download SafeWA from: 

2. Create an account

  • Tap the individual icon.
  • Enter your information.
  • Create a password.
  • Enter the security PIN sent via SMS to verify your account.

Switching between individual and business accounts

If you have a SafeWA individual account and are a business owner, you can use the same mobile number to register your business account without logging out of your individual account. This allows you to switch easily between the two.

Your individual check-in information will not be linked to your business account.

3. Check in

  • Open the SafeWA app.
  • Scan the venue or business's QR code to check in.

You can also add other people who are with you and do not have the app.


SafeWA support

For support with the app, call 13COVID (13 26843) or see SafeWA troubleshooting guide for individuals.

Updating your SafeWA app

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Updating your SafeWA app in Apple Store for iPhones

Follow these steps:

  • open App Store and click on account icon
  • check if there is an update available for SafeWA and click ‘Update’.

Updating your app in Google Play for Androids

Follow these steps:

  • open Google Play and click on the hamburger menu
  • click ‘My app & games’
  • check if there is an update available for SafeWA and click ‘Update’.

How will the update help?

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The latest update enables you to see your last check in, and manually add extra visitors.

A sound has been added to check-in, so if the sound on your phone is turned on, you will hear a distinct sound confirming you’ve successfully checked in.

To find out how the update will help businesses, see SafeWA troubleshooting guide for businesses.

How can I see my last check-in?

Follow these steps:

  • go to your scanner screen
  • click the ‘History’ icon (it looks like a timer)
  • see your green confirmation screen
  • click 'Back'.

The latest check-in feature stores your last check-in; not your entire check-in history.

How can I manually add extra visitors?

Follow these steps:

  • after scanning, click 'Yes' to indicate there is someone accompanying you
  • add their details
  • click 'Add another'
  • enter as many visitors as you would like to and then click 'Complete check in'.

SafeWA Troubleshooting guide for individuals

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Is the SafeWA app compatible with my mobile phone?

The SafeWA app is compatible with most smartphones and tablets that have a camera.

Do I have to allow camera access?

Yes, you must allow camera access for the app to work.

When you install the app you will be prompted to grant the app access to your camera.

What do I do if I am having trouble setting up my account?

Ensure your password is at least 10 characters long.

Ensure you verify your account with the PIN sent via SMS.

If your PIN has expired or you did not receive a PIN, request a new one by clicking ‘Resend PIN’.

What do I do if I’m having trouble checking in at a venue?

Ensure you’re in the SafeWA app when scanning the QR code at the venue.

If the QR code is obscured, distorted or damaged, notify staff at the venue.

Alternatively, fill in the manual contact register available at the venue.

What if I don’t have an internet connection?

The app needs an internet connection to work. If you don’t have data or wifi, please use the manual contact register.

Resources

See the SafeWA troubleshooting guide for individuals PDF.

Page reviewed 7 January 2021