Department of Communities - Housing complaints and feedback

For lodging a public housing (housing) complaint or other feedback.
Last updated:

Whether you are lodging a complaint or paying a compliment, your feedback is the key to the Department of Communities continuous improvement.

Communities respects the right for anyone to make a complaint who is dissatisfied about a service, product, staff or the handling of a complaint by Communities or any aspect of its operations.

Once you lodge the form you will be contacted by a member of the Complaints Management Unit within two working days to discuss your complaint further. When we phone you, the number will appear as ‘private’ on your device.  If you do not receive a return call, please feel free to contact us on 1800 333 325 (1800 FEEDBK).

Lodge a public housing complaint or other feedback

Lodge a complaint or feedback

Report disruptive behaviour

To report disruptive behaviour from a housing property, please complete the online Disruptive Behaviour Reporting Form below.

Report Disruptive Behaviour

Ombudsman Western Australia

If you are dissatisfied with the outcome of the complaints process or wish to take your complaint outside of the Department of Communities please contact the Ombudsman Western Australia on (08) 9220 7555 or 1800 117 000 (country free call).

See also

Department of Communities - Complaints and feedback

Other information

Translating and interpreting assistance: If you require assistance in translating or interpreting the resources on this page, please call the Translating and Interpreting Service (TIS National) on 131 450.

National Relay Service:

  • TTY/voice calls – 133 677
  • Speak and listen – 1300 555 727
  • SMS relay – 0423 677 767

Contact

Complaints Management Unit
Address:
Mailing address
Locked Bag 5000
Fremantle WA 6959
Telephone:
1800 333 325 (1800 FEEDBK)