Complaints
The Screening Unit places a high value on the standard of service it provides to the community. It supports the rights of customers and members of the public to submit comment or complain about the services provided.
The Screening Unit will aim to resolve any issues as quickly and easily as possible and will also strive to continuously improve services by using feedback and concerns to review practices and better service delivery for Western Australians.
Formal complaints
A formal complaint is a way of indicating that you are concerned or dissatisfied with an aspect of the NDIS Check. If you make a complaint, a formal complaints procedure is undertaken to try to resolve the issue. It is dealt with by the Department of Communities’ Complaints Management Unit.
To lodge a complaint, visit Complaints and Feedback on the Department of Communities website or call 1800 333 325. You may ask a family member, carer, guardian or advocate to raise a complaint on your behalf.
Appeals and disputes
If you are seeking a review of a decision made by the Screening Unit, or wish to dispute your criminal record, refer to the Appeals and Disputes Process factsheet.
Feedback
You can provide feedback to the Screening Unit by emailing NDISCheck@communities.wa.gov.au.
Further help
For information and support to NDIS workers, NDIS Check holders and applicants:
NDIS Worker Screening Unit
Email: NDISCheck@communities.wa.gov.au
Phone: 1800 225 558
For technical assistance with the online application form or the DoTDirect Portal:
Department of Transport – contact us
For information and support to WA employers (NDIS employers/providers and self-managed participants) and support with the NDIS Worker Screening Database:
NDIS Quality and Safeguards Commission
Email: contactcentre@ndiscommission.gov.au
Phone: 1800 035 544
