COVID-19 coronavirus: G2G Now frequently asked questions

Frequently asked questions about G2G Now.

These questions relate to G2G Now only. For information about WA's border arrangements, see the Controlled border page.

What is G2G Now?

The G2G Now app is a tool that helps WA Police protect the community by conducting remote, virtual in-app checks on people in quarantine. The app uses facial verification technology and phone location data to ensure people in quarantine remain at their registered address throughout their quarantine period.

When users receive a push notification to check-in, they have a 5-minute window to take a photo of themselves. The app then matches the image and location with the person's registered details to ensure compliance with their quarantine direction.

How do I access the app?

Anyone with a smartphone can download and use the app. It takes less than 2 minutes to set up an account.

Is G2G Now compulsory?

If you are travelling from a high risk jurisdiction and are over the age of 16, you are required to use the G2G Now app while in self-quarantine.

If you have a valid reason for not using the app, you may apply to an authorised officer to consider an exemption from this requirement. Call 13 COVID (13 26843) and state you cannot use the app. If granted, you will be subject to physical checking by Police.

If you are travelling from a low risk or medium risk jurisdiction, G2G Now is voluntary. However, you are encouraged to use the app, as it frees up police resources that would otherwise be used to perform physical checks on people in quarantine.

Do I need both the G2G Pass app and the G2G Now app?

The apps are different and perform different functions.

  • G2G Pass enables you to complete your declaration before entering WA
  • G2G Now enables virtual check-ins during your quarantine period once you have entered WA. You check in with a selfie when sent a check-in request.

What if I'm sleeping/showering/gardening when I receive a check-in request and don't respond?

G2G Now is designed to make people's lives easier, not harder. If you miss your check-in window, you will be sent a second check-in request shortly after the first one.

If you miss this second request, the app will prompt you to give a reason. Police will then determine what further action, if any, is required, such as follow-up calls or a physical check-in.

I've missed my check-in window multiple times. Will I get fined?

If you miss your check-in window, the app will prompt you to give a reason. If this happens multiple times, or you do not provide a valid reason, Police may attend your address to check on your compliance with the quarantine direction given to you.

If you have travelled from a high risk jurisdiction and are over the age of 16, you are legally required to comply with instructions from the G2G Now app. 

If you consistently fail to comply with check-in requests without a good reason, you may have committed an offence under the Emergency Management Act, which can result in fines of up to $50,000 and imprisonment.

I'm in quarantine and using the app, but my phone has stopped working. What should I do?

If you have been asked to check-in and you have not responded within the 5-minute window on multiple occasions, Police may conduct a physical check at your registered address. You will be allowed to explain your situation. Attending officers may establish alternative arrangements to ensure quarantine compliance if required.

Please do not leave your quarantine premises to get your phone fixed or replaced – this would be considered a breach of your quarantine directions, and you may commit an offence under the Emergency Management Act. 

For troubleshooting and answers to your questions about the G2G Now app, you can use our online help at any time.

I have to attend a COVID clinic for testing on my 12th day of quarantine - what happens if police check on me while I'm not at home?

Attending a COVID clinic for testing required under a direction applicable to you is considered a valid reason to leave your quarantine address.

You must attend and return from the clinic or testing facility using the most direct route. If you are requested to check-in while you're at the testing facility or travelling to/from there, simply check in as normal. When prompted, you can explain why you are not at your registered location in the text box provided.

Can multiple people at a quarantine address use one person's phone for G2G Now?

No. Each person subject to quarantine will need to use their phone.

Does Bluetooth need to be on all the time to use the app?

No, G2G Now does NOT use Bluetooth. It requires internet connectivity.

You must make sure you enable push notifications, location services and the camera for the app to work. If you do not do this, an alert will be sent to Police, and you may be subject to physical checks.

Does the app track or record my location?

The app records your location at every check-in request only to validate that you are at your registered address. It does not track your location or movements at any other time.

I'm quarantining at the same address as my partner, but I'm asked to check in much more regularly than he is. Is there something wrong with my app?

G2G Now sends check-ins on randomised schedules and gives authorities the ability to individualise people's check-in requirements. It is not unusual for people to receive check-in requests at different times of the day or more than other people.

I've got limited data on my phone. Does the app use a lot of data?

No, the app uses very little data.

How secure is my data?

The security of your data is very important to us. We have worked closely with the developer of G2G Now to ensure that processes and protocols are in place to manage your data consistently with proper industry standards and practices.

Data is stored using Amazon Web Services cloud infrastructure residing in Australia and is encrypted during transit and at rest. 

Amazon Web Services does not have access, nor does it use the information, for any purpose other than providing the service that is required for the WA Government.

 

Will my photos only be used for this app and quarantine compliance purposes? Or will it be kept on Police records?

The information that is collected through the G2G Now app is collected for monitoring quarantine arrangements. It is not collected for general policing purposes.

The information will be stored and used only as permitted or required by law.

Will my personal data be deleted if I remove the app from my phone?

You can delete the G2G Now app from your phone at any time after the completion of your quarantine period. This will delete all the G2G Now information from your phone.

Data that WA Police store will be stored and destroyed in accordance with legal record-keeping requirements.

Page reviewed 8 September 2021