COVID-19 coronavirus: G2G Now frequently asked questions

Your questions on G2G Now are answered here.

Last updated: 4 February 2021 at 6:29pm


What is G2G Now?

The G2G Now app is a tool that helps Police better protect the WA community by conducting remote checks on people in quarantine. The app uses facial recognition and phone location data to ensure people in quarantine remain at their registered address throughout their mandated quarantine period. Using the app allows for virtual, in-app check-ins during the quarantine period. This will complement existing arrangements by WA Police. When users receive a push notification to check-in, they have a 5 minute window to take a photo of themselves. The app then matches the photo and location with the person’s registered details to ensure compliance with their quarantine direction.

How do I apply to use the app?

Anyone with a smartphone and a G2G PASS declaration can download and use the app by logging in with their G2G PASS account information. It takes less than 2 minutes to set up your account. Follow the prompts to take a photo and you will be all set.

Is G2G Now compulsory?

No, G2G Now is voluntary. G2G Now will deliver greater certainty and confidence in self-quarantine and will help limit the risk of COVID-19 in WA.

Any traveller who is directed to self-quarantine for 14 days at a suitable premises is encouraged to download and use the app.

It keeps you safe and the rest of the community safe while freeing up more police resources that would otherwise be undertaking more regular physical checks.

Do I need both the G2G PASS app and the G2G Now app?

The apps are different and perform different functions.

  • G2G PASS enables you to complete your declaration prior to entering WA
  • G2G Now enables virtual check-ins during your quarantine once you have entered WA. You simply check in with a selfie, when sent a check-in request.

What if I’m sleeping/showering/gardening when I receive a check-in request and I don’t respond?

G2G Now is designed to make people’s lives easier, not harder. We understand that people don’t always have their phone on them. If you miss your check-in window, you will be sent a second check-in request shortly after the first one. If you miss this second request, the app will prompt you to give a reason. Police will then determine what further action, if any, is required, such as follow-up calls or a physical check-in.

I’ve missed my check-in window multiple times. Will I get fined?

If you miss your window, the app will prompt you to give a reason. If this happens multiple times, or you do not provide a valid reason, Police may attend your address to check on your compliance with the quarantine direction given to you. If Police arrive at your registered address and you are not there, you may have committed an offence under the Emergency Management Act, which can result in fines of up to $50,000 and imprisonment.

I’m quarantining with G2G Now, but my phone has stopped working. What should I do?

If you have been asked to check in and you have not responded within the 5 minute window on multiple occasions, Police may conduct a physical check at your registered address. You will be given an opportunity to explain your situation. Attending officers may establish alternative arrangements to ensure quarantine compliance. Please do not leave the premises to get your phone fixed or replaced – this would be considered a breach of your quarantine directions and you may commit an offence under the Emergency Management Act. For troubleshooting and answers to your questions about the G2G Now app, you can use our online help any time.

I have to attend a COVID clinic for testing on my 11th day of quarantine what happens if police check on me while I’m gone?

Attending a COVID clinic for testing on your 11th day of quarantine is a requirement under Quarantine Directions and is therefore considered a valid reason to leave your quarantine address. You must attend and return from the clinic or testing facility using the most direct route. If you are requested to check-in while you’re at the testing facility or travelling to/from there, simply check-in as normal. When prompted, you can explain why you are not at your registered location in the text box provided.

Can multiple people at a quarantine address use one person’s phone for G2G Now?

No. Each person subject to quarantine will need to use their own phone, linked to their G2G PASS account.

Does my Bluetooth need to be on all the time like the COVIDSafe app?

No, G2G Now does not use Bluetooth. You must however make sure you enable push notifications, location services when using the app and the camera for the app to work. If you do not do this, an alert will be sent to Police and you may be subject to physical checks.

Does the app track or record my location?

The app records your location at every check-in request to check that you are at your registered address. It does not track your location or movements at any other time.

I’m quarantining at the same address as my partner. But I’m asked to check-in much more regularly than he is. Is there something wrong with my app?

G2G Now sends check-ins on randomised schedules and also gives authorities the ability to individualise people’s check-in requirements. It is not unusual for people to receive check-in requests at different times of the day or to receive more check-in requests than other people.

I’ve got limited data on my phone. Does G2G Now use a lot of data?

No, the app uses very little data.

How secure is my data?

The security of your data is very important to us. We have worked closely with the developer of G2G Now to ensure that processes and protocols are in place to manage your data consistently with proper industry standards and practices.

Data is stored using Amazon Web Services cloud infrastructure residing in Australia and is encrypted during transit and at rest.

You should make sure that you read all the information that is provided in relation to the way in which the app works and make sure that you are comfortable with it.

Will my photos only be used for this app and quarantine compliance purposes? Or will it be kept on Police records?

The information that is collected through the G2G Now app is collected for the purposes of monitoring quarantine arrangements. It is not collected for general policing purposes. The information will be stored and used only as permitted or required by law.

Will my personal data be deleted if I remove the G2G Now app from my phone?

You can delete the G2G Now app from your phone at any time after your quarantine period. This will delete all the G2G Now information from your phone. Data that is stored by WA Police will be stored and destroyed in accordance with our legal record keeping requirements.

Page reviewed 10 May 2021