The Housing Authority prioritises maintenance work that poses a health and safety risk to tenants or where there is a risk of damage to the property.
Maintenance falls under four categories, with different maximum wait times for each category:
- Emergency - 8 hours - examples include no power, faulty smoke alarms and the smell of gas
- Urgent - 24 hours - examples include no hot water, blocked toilets and burst water pipes
- Priority - 48 hours - examples include faulty stoves, locks and glazing, leaking taps and security lights not working
- Routine - 28 days - examples include rehanging doors, replacing washing lines and rewiring flyscreens to windows and/or doors
Housing Direct operates from Monday to Friday, 8am to 5pm.
An after-hours emergency maintenance line operates outside these times on 1300 137 677. Before calling with your maintenance issue please have your account number ready.