Lodge your Housing Authority maintenance request

The Housing Authority endeavours to respond to maintenance issues as soon as possible.

The Housing Authority prioritises maintenance work that poses a health and safety risk to tenants or where there is a risk of damage to the property.

Maintenance falls under four categories, with different maximum wait times for each category:

  • Emergency - 8 hours - examples include no power, faulty smoke alarms and the smell of gas
  • Urgent - 24 hours - examples include no hot water, blocked toilets and burst water pipes
  • Priority - 48 hours - examples include faulty stoves, locks and glazing, leaking taps and security lights not working
  • Routine - 28 days - examples include rehanging doors, replacing washing lines and rewiring flyscreens to windows and/or doors

Housing Direct operates from Monday to Friday, 8am to 5pm.

An after-hours emergency maintenance line operates outside these times on 1300 137 677. Before calling with your maintenance issue please have your account number ready. 

Page reviewed 20 April 2018