Contact Consumer Protection
Tel: 1300 30 40 54
consumer@demirs.wa.gov.au
See all Consumer Protection office locations
Temporary system outage notices
Planned maintenance and system upgrades will be carried out on DEMIRS systems on Saturday November 9th, 2024, between 4:00pm to 8:00pm & My Account from Monday, 11st Nov 2024, between 07:30 AM and 10:30 AM. For further information visit DEMIRS system outage notices.
Homeless and emergency accommodation Western Australia
This publication contains contact details for organisations providing the following services:
Crisis care helpline
- 1800 199 008
Information and counselling for people in crisis needing urgent help.
Lifeline
- 131 114 (24/7)
- www.lifeline.org.au
In a crisis situation.
Suicide call back service
- 1300 659 467 (24/7)
Free, professional phone and online counselling.
Beyond Blue
- 1300 224 636 (24/7)
- www.beyondblue.org.au
Help for anxiety and depression.
The Samaritans Helpline
- 135 247
- www.thesamaritans.org.au
Free WA based mental health service.
Salvation Army
- (08) 9492 7100
- www.salvationarmy.org.au
The Beacon is The Salvation Army's major crisis service in Perth, providing accommodation, case management and a comprehensive range of services to adults who are experiencing homelessness.
Entrypoint Perth
- 1800 124 684 / 6496 0001
- www.entrypointperth.com.au
A free assessment and referral service assisting people who are homeless, or at risk of homelessness, to access accommodation and support. Availability varies from day to day, so people should be made aware there could be a waitlist.
The Home Hub
Crisis accommodation and emergency support across WA.
Homeless Advisory Service
- 1800 065 892
Crisis accommodation and homelessness. Department of Communities, Government of Western Australia
Uniting
- 1300 663 298
- www.unitingwa.org.au
Homeless accommodation support.
Youth Futures WA
- www.youthfutureswa.com.au
- (08) 9300 2677
Youth homelessness service.
St Bart’s
- 9323 5100
- www.stbarts.org.au
Supporting Western Australians experiencing homelessness, mental health challenges and hardship.
Zonta House
- Crisis centre 1 (08) 6556 2430
- Crisis centre 2 (08) 6556 2402
- www.zontahouse.org.au
Refuge and transitional accommodation for women over 18.
Mission Australia
- 1800 888 868
- www.missionaustralia.com.au
Nationwide service helping people find safe and affordable housing.
Anglicare WA
- 1300 114 446
- www.anglicarewa.org.au
Helping people who are homeless or experiencing housing issues.
Red Cross
- 1800 733 276
- www.redcross.org.au
Helping people at risk of losing their private rental housing
Circle Green Community Legal
- (08) 6148 3636
- www.circlegreen.org.au
Assisting with legal issues related to tenancy, employment and family and domestic violence.
Street Law Centre WA
- 1800 752 992
- www.streetlawcentre.org.au
Homeless persons’ free legal advice clinic.
Community Legal WA
- 9221 9322
- www.communitylegalwa.org.au
Provides legal help in the areas of tenancy, employment, family and domestic violence.
Women’s Legal Service WA
Justice for women
- 1800 625 122
- www.wlswa.org.au
Advocare
- 1800 655 566
- 1300 724 679 (WA Elder Abuse Helpline)
- www.advocare.org.au
Protecting the rights of older people in WA.
Women’s domestic violence helpline
- 1800 007 339
Support and counselling for women experiencing family and domestic violence (including referrals to women’s refuges).
Men’s domestic violence helpline
- 1800 000 599
Counselling and referrals for male perpetrators, as well as male victims of family and domestic violence.
Sexual Assault Resource Centre
- 1800 199 888 / 6458 1828
1800 Respect
- 1800 737 732
Free counselling service for anyone experience family and domestic violence.
Safe Tenancy WA
Information about options for tenants experiencing family or domestic violence.
Financial Counsellors
- 1800 007 007
- www.financialcounsellors.org
Help in sorting out debts, working with creditors and advising on payment supplements due to the impact of COVID-19.
National Debt Helpline
- 1800 007 007
- www.ndh.org.au
Free, independent and confidential financial information and support provided by financial counsellors.
Consumer Credit Legal Service
- (08) 9221 7066
- www.cclswa.org.au
Free legal advice in the areas of credit, banking and finance.
WA Connect
- 1800 979 777 (free-call 9am–5pm Monday – Friday)
- www.waconnect.org.au
The Emergency Relief and Food Access Service provides support in the form of food vouchers, paying bills and referrals to other services.
Employment Services
- 132 850
- www.servicesaustralia.gov.au
Fair Work Ombudsman
- 131394
- www.fairwork.gov.au
Information on workplace rights and obligations.
Aboriginal Family Law Service
- 1800 469 246 / 9355 1502
Offers free legal services and community education to help people live free from family violence and sexual assault.
Aboriginal Legal Service of Western Australia
- 1800 019 900
- 9265 6666 (business hours)
- 9265 6644 (after hours)
Provides legal representation and support.
Djinda Service
- 9200 2202
A free specialist legal and non-legal support service for Aboriginal and Torres Strait Islander women in the Perth metropolitan area experiencing family violence and sexual assault.
ISHAR Multicultural Women’s Health Centre
- 08 9345 5335
Multicultural Women’s Health Service which provides a range of holistic services to women.
Multicultural Women’s Advocacy and Support
- 9328 1200 / 9227 8122
Promotes the safety of women from migrant, refugee, or culturally and linguistically diverse backgrounds.
Multicultural Services Centre of WA
- 9328 2699
Provides a range of programs and services to migrants and refugees.
Consumer Protection
Information
Last updated 07 Nov 2022
First published 26 Feb 2021
Last modified: