Contact Consumer Protection
Tel: 1300 30 40 54
consumer@demirs.wa.gov.au
See all Consumer Protection office locations
Planned maintenance and system upgrades will be carried out on DEMIRS systems on Saturday November 9th, 2024, between 4:00pm to 8:00pm & My Account from Monday, 11st Nov 2024, between 07:30 AM and 10:30 AM. For further information visit DEMIRS system outage notices.
Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain things in order to comply with the law.
Enforceable undertakings are an option for significant matters where there are reasonable grounds for believing the trader is willing to cooperate and rectify the situation without the need for litigation. Consumer Protection also publishes other actions on the compliance actions page.
Enforceable undertakings can be a beneficial option, as consumers receive redress quickly and Consumer Protection and the trader cooperate to reach a reasonable solution and prevent future non-compliance.
Last modified: