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Tel: 1300 489 099
Fax: (+618) 6251 1501
be.info@demirs.wa.gov.au
Temporary system outage notices
Planned maintenance and system upgrades will be carried out on DEMIRS systems on Saturday November 9th, 2024, between 4:00pm to 8:00pm & My Account from Monday, 11st Nov 2024, between 07:30 AM and 10:30 AM. For further information visit DEMIRS system outage notices.
Unsafe and dangerous gas appliances
The Director of Energy Safety can prohibit the sale/hire/use of an appliance or component if considered that such appliance/component is, or is likely to become, unsafe or dangerous in use. This applies also to gas appliances/components that are approved.
Appliances that may be unsafe or dangerous should be switched or turned off and the matter reported to the Director.
Product Safety Australia is a website of the Compliance Strategies Branch of the Australian Competition and Consumer Commission, the national law enforcement agency that is an independent Commonwealth Government statutory authority. The website provides the public with information about voluntary safety related recalls notified to the Parliamentary Secretary and to the Treasurer.
The Director of Energy Safety has prohibited the sale and use of any new or second-hand LPG cabinet heaters. The Prohibition Order came into effect on 8 July 2024 and was published in the Government Gazette on 12 July 2024.
Product description
An LPG cabinet heater is a portable flueless space heater designed for indoor use. Typically operating on LP gas supplied by an 8.5kg cylinder located within the appliance.
Reason for the prohibition
These heaters have been banned in Western Australia for the following reasons:
- A gas leak at the LPG cylinder, regulator or hose could be catastrophic.
- They typically do not pass stringent Australian emissions testing.
- They lack safety features found on other types of heaters.
- Portability lends itself to misuse of the heater in rooms with insufficient ventilation, creating a safety hazard.
- The fittings on imported models are sometimes incompatible with Australian fittings.
- Their safety track record in other countries is deemed unacceptable.
For the above reasons, the use of these heaters can lead to an unacceptable risk of carbon monoxide poisoning, serious injuries, or death of the building occupants.
What to do
If you own an LPG cabinet heater, turn the cylinder valve off, remove the LP gas cylinder and do not, under any circumstance, use or offer to sell the appliance. If you are unable to return the appliance to the seller, you should consider disposing the heater in a safe manner.
Consumers should not purchase gas appliances from overseas online platforms unless the appliance is approved for use in Australia. The gas appliance should have a Conformity Assessment Body approval number displayed on the appliance data plate. For more information, refer to Building and Energy’s Type A gas appliances webpage.
The remedy for this recall was updated on 29 January 2024. An inspection is no longer required, all affected water heaters that have not already been inspected will be replaced for free.
A national recall has been issued for Suburban Recreational vehicle water heaters.
The affected models are: SW6DEA, SW4DEA, SW4DECA, SW6DECA, SW6DA, SW4DA and SW6PA. Serial numbers are between 181315552 and 193002648 (some serial numbers may end with a 'D') or 8183311827 and 8190201139.
They were available for sale nationally by Coast RV PTY Ltd between 1 May 2018 and 25 September 2019.
Defect
A component of the water heater may be improperly manufactured and allow carbon monoxide into your caravan, motorhome or horse float camper.
Hazard
If the unit is powered by gas and is operated in an enclosed area - such as a caravan or motorhome - carbon monoxide may spill into the vehicle and poisoning could occur resulting in serious illness, injury or death.
What to do
Consumers who have not already had their unit inspected must not use the affected water heater in gas mode under any circumstances, even if they have a carbon monoxide detector.
The remedy for this recall was updated on 29 January 2024. An inspection is no longer required, all affected water heaters that have not already been inspected will be replaced for free.
Contact Coast to Coast Caravan and Leisure for a free replacement – Call 02 9645 7685 or email recalls@coastrv.com.au.
Coast to Coast Caravan and Leisure will offer compensation for any additional consequential loss suffered by the consumer where there is damage or devaluation to the caravan or motorhome attributed to the installation of a replacement water heater. Consequential loss will be determined on a case by case basis.
For more information visit www.coastrv.com.au/suburban-recall.
Visit Product Safety Australia for more details.
Product description
Connecting elbow for four-burner gas cooktops installed in Swag camper trailers. The affected elbows are installed in camper trailers with a pull-out drawer cooktop.
Reasons the product is recalled
The elbow may have extra weight put onto it as a result of the installation. If not supported, the fitting could crack, causing a gas leak.
Hazard
There is a risk of serious injury or death from fire or explosion if the elbow cracks and the leaking gas is ignited.
What to do
Consumers should stop using the cooktop and turn off the gas at the cylinder immediately.
Consumers should take a photograph of the gas cooktop connecting elbow and submit it to Swag via the Support Portal on the website.
For more information or assistance, consumers should contact Swag on 1800 792 422 or via the Swag website.
Visit Product Safety Australia for more details.
Gas cooktop connecting elbow
Top: elbow fittings
Bottom left: stove
Bottom right: fittings
Product description
A mains pressure gas storage water heater of 135 litre storage capacity.
Affected products have a Model Code GHF4135N and a Production Code within the following ranges:
RLN135WPA221121 257 to RLN135WPA221121 500 and
RLN135WPA221230 001 to RLN135WPA221230 006
Defects
An internal gas connection may not be adequately secured. This may cause an internal gas leak during operation which will stop the water heater operating.
Any subsequent attempts by consumers at re-lighting the burner in accordance with the instructions may result in a flame flash which presents a risk of injury.
Hazards
There is a risk of serious burn injury when a consumer attempts to re-light the product burner.
What to do
Identify your water heater’s Model Code and Production Code from the data label on the left hand side panel of the product.
Visit the website gasstoragecheck.rinnai.com.au/web/hotflogascheck-2023.nsf/Home.xsp or call Rinnai on 1300 364 559 to check if your water heater is affected and to arrange for an authorised service technician to conduct a free in-home safety check.
If the recalled water heater has stopped operating, consumers must not attempt to re-light the burner until the authorised technician has completed the required safety check. If the burner remains off, the product will be safe.
If the recalled water heater is operating normally, it can continue to be used until the technician attends the property.
It is important consumers register their details via the website for the free in-home check, even if their water heater is operating normally.
For further information, visit the website gasstoragecheck.rinnai.com.au/web/hotflogascheck-2023.nsf/Home.xsp or call Rinnai on 1300 364 559.
Rinnai Australia Pty Ltd — Hotflo gas storage water heater 135 litre capacity
Product description
Heat shield installed in Adria Altea 402PH caravans. The heat shield is located between the stove and the gas line.
Defects
There may not be enough space between the stove heat shield and the gas supply hose underneath the stove.
Hazards
There is a risk of fire and explosion if the gas line is damaged and a gas leak occurs.
What to do
Consumers should isolate the gas supply immediately by switching the yellow isolation valve located in the bottom drawer under the stove to the off position. Then contact AMH Products Pty Ltd to arrange to have their caravan inspected and repaired if necessary. For more information contact AMH Pty Ltd on info@amhproducts.com or by phone on 1800 497.
Adria 402PH
Product description
Portable camping hot water system. Includes gas powered water heater and a hose and regulator to connect to a gas bottle.
KickAss portable camping hot water system.
Defects
The rubber seal on the gas regulator connection point may fall out which could lead to a gas leak.
Hazards
There is a risk of injury or death caused by fire if gas leaks from the water heater.
What to do
Consumers should stop using the hot water heater immediately and visit https://supportportal.kickassproducts.com.au/recall/ to confirm address details. KickAss Products will then send a replacement.
For more information contact KickAss Products by phone on 1300 895 792.
A national recall has been issued for the AMH Products Pty Ltd — Adria 612PT Slider and Slider Sport Caravans sold between 1 July 2015 and 31 January 2020.
Product description
Gas pipes installed in Adria 612PT Slider and Slider Sport caravans connecting to the Truma Combi hot water system.
Andria 612PT Slider
Defects
The Truma Combi hot water and gas pipe connecting to the hot water system may not be securely mounted. Vibration and movement of the gas pipe can cause it to leak gas within the caravan.
Hazards
Risk of explosion and fire, which could result in vehicle damage, serious injuries, burns or death if gas builds up due to a leak from this gas pipe.
The defect has caused an incident that caused serious injuries and vehicle damage.
What to do
Consumers should immediately check the VIN list to see if their caravan is affected and if so, immediately switch off the gas supply to the hot water system using the yellow isolation switch. Gas supply to the hot water system should remain isolated until the issue is resolved by AMH Products.
AMH Products will contact affected owners to make an appointment to have their vehicle modified free of charge.
Further information
Owners of affected caravans can contact AMH Products on 1800 497 017 (Monday to Friday 8.30am to 5.00pm) or email info@amhproducts.com.au to organise an appointment to have the modification carried out.
Visit Product Safety Australia for more details.
Product description
Radiant heater designed to provide heating to highly ventilated indoor and outdoor areas.
Affected model
Heatray IRH-G 118 manufactured and supplied from 3 September 2008, through to 27 November 2013 sold by Celmec (the trader)
Defects
A burner tile retention bracket may deteriorate after several years of use allowing the burner tile to move and compromise the efficiency of combustion of the appliance. Appliances installed indoors, may no longer be safe for use. Outdoor appliances are not considered unsafe.
Hazard
Risk of carbon monoxide poisoning if the affected heaters are continued to be used indoors, which could result in serious illness, injury, or death.
What to do
If your heater is an affected one, you should stop using the heater immediately and if possible turn off the gas supply and disconnect the appliance from a power-point.
Note the Serial Number of the unit and contact Celmec International to verify if you have an affected heater and to arrange for a qualified technician to inspect and repair the heater on site. The serial number is located inside the rear panel on the left-hand side.
Further information
For more information, please contact Celmec on 03 8552 8200 between 8.30am-4.30pm (Mon-Fri).
Visit Product Safety Australia for more details.
The Director of Energy Safety has issued a prohibition notice (the Order) which took effect on 23 December 2022.
The Order prohibits the sale of any Jackeroo Portable Refrigerator model number J3PR35L (including any second-hand sales) in Western Australia manufactured between 1 January 2010 and 31 December 2010, as the appliance can emit dangerous levels of carbon monoxide when operated on gas in an enclosed area.
This prohibition does not apply where the sale is to an officer of the Building and Energy Division Department of Energy, Mines, Industry Regulation and Safety for the purpose of testing, validation and/or disposal.
This notice was published in the Government Gazette publication on 06 January 2023.
What are the safety concerns?
Consumers may be at risk of serious injury or death from carbon monoxide poisoning if the instructions on the appliance warning label ‘When operating on gas use outdoors only’ are not adhered to.
If the appliance is used in an enclosed area including boats, caravans/campervans, tents and vehicles without ventilation, a dangerous atmosphere may be created posing a possible deadly hazard.
What should I do?
Consumers must strictly adhere to the appliance warning label and never use such appliances when operating on gas inside boats, caravans/campervans, tents, vehicles or other enclosed areas, even if the doors or windows are open.
For more information, visit the Building and Energy Great outdoors, lethal indoors: gas safety campaign for campers.
Please be advised that the Director of Energy Safety has signed a prohibition order (the Order) which took effect on 10 October 2022.
The Order prohibits the sale in Western Australia of any new or second-hand:
- open-flued gas space heater; and
- open-flued Type 2 Appliance (as defined in the Order),
which do not meet the requirements outlined in clause 4 of the Order.
This notice was published in the Government Gazette publication on 14 October 2022. Further information can be found here.
A national recall has been issued for Westinghouse balck tempered glass 60cm 3-burner cooktop and 90cm 5-burner cooktop.
Westinghouse 60cm 3-burner and 90cm 5-burner black tempered glass gas cooktops
Product description
Model WHG638BC & WHG958BC Black Tempered Glass Gas Cooktops. Supplied from February 2020.
Serial numbers: 95301134 - 22503805. The model and serial number is visible on the base of the unit.
Certificate number AGA 8145 G.
What are the defects?
The glass in the cooktop does not comply with the Domestic Gas Cooking Appliances Standard. If the glass breaks it may shatter into fragments and shards that may hit people using the cooktop or people near by.
Hazard
The glass may break into sharp fragments or shards and pose a risk of serious injury.
What to do
Consumers should check the model number of their cooktop to see if it is affected. Affected consumers should contact Electrolux to arrange for a refund or for a service technician to attend free of charge to replace the product.
More information
For more information, consumers can contact Electrolux Home Products by phone on 1800 001 218 (8am and 7pm EST Mon-Fri) or via email at productrecall@electrolux.com
This recall was updated on 28 October 2022
A safety alert has been issued for Swift 500 series cookers (including cooktops, grills and ovens) manufactured from 1 January 2019 to 31 May 2020, inclusive. It is recommended that owners of Caravans and RV's with a Swift 500 series cooker stop using them until they are inspected and remediated if required by Swift's service agent's.
What has happened?
ACCC Product Safety Australia has published a national recall following incidents involving the Swift 500 series cooker and action by Gas Safety Regulators:
- Western Australia’s Director of Energy Safety has issued a revised prohibition notice for the Swift 500 series cookers following two incidents involving the cookers in Western Australia.
-
Resources Safety and Health Queensland has issued a safety alert about an incident in which failure of piping within a Swift 500 series cooker resulted in a gas leak which led to an explosion causing burn injuries to the person using the appliance.
Product description
500 Series cooker/grill and cooktops.
The recalled appliances were manufactured between 1 January 2019 and 31 May 2020, inclusive. A full model list is available on the ACCC Product Safety website.
The data plate is located on the inside front left side of the lid.
What are the defects?
A part of the gas supply pipe in the front left burner may break or develop a hole. This can cause the gas to leak.
What are the hazards?
If the gas leaks in the presence of an ignition source, this may lead to an explosion and/or fire, which may result in serious illness, injury or death.
The defect has caused incidents that have caused serious injuries and burns.
If gas leaks and builds up in an enclosed area, such as a motorhome or caravan, asphyxiation may occur.
What should WA consumers do?
To identify affected appliances, open the glass lid and check the model number of the data plate that is located on the inside front left side of the lid.
People should avoid using their affected Swift 500 Series Appliances unless the appliance is inspected and repaired if required by Swift's service agents. The gas supply to the appliance can be isolated at the gas isolation valve, adjacent to the appliance. There are no known issues with the electrical heating elements of the appliances and where an appliance is fitted with such elements they can be utilised.
For cookers manufactured between 1 January 2019 and 31 May 2020 (inclusive), and are not remediated by Swift's service agents, follow the WA prohibition order:
a) Prohibition: The front left cooktop burner of Swift 500 Series Appliances is not to be used.
b) Restriction No.1: Components of Swift 500 Series Appliances, other than the front left cooktop burner, may be used if the control knob for the front left cooktop burner has been turned to the off position and has been removed in accordance with the manufacturer's instructions.
c) Restriction No.2: Swift 500 Series Appliances may only be:
- sold if the seller has given the purchaser; or
- hired if the hirer has given the hiree, prior written notice of this order.
Contact Swift Appliance Group to have your appliance inspected and repaired if required.
The inspection and repair will be completed by a licensed gas fitter. Once the appliance has been inspected and repaired if required a sticker will be placed on the appliance next to the data plate confirming the service date.
More information
For further information, contact Swift Appliance Group:
Phone: 0412 821 912 (Monday to Friday 9.00am to 5.00pm)
Email: swiftrecall@outlook.com
Visit www.swiftappliancegroup.com.au to register details to be advised of remedial actions when they are available.
A national recall has been issued for Bromic Pty Ltd - Greengear LPG Generator Models GE-3000, GE-5000 and GE-7000.
Product description
Greengear LPG Generator 3kW
Model GE-3000
Part Number 2701003
Greengear LPG Generator 5kW
Model GE-5000
Part Number 2701005
Greengear LPG Generator 7kW
Model GE-7000
Part Number 2701007
4-stroke, electric start engines that use LPG as a fuel to generate electrical power.
Defects
The LPG generators are not assessed and certified as safe for use in Australia.
Hazards
Risk of carbon monoxide poisoning if the portable LPG Generator is used indoors or in an unventilated area, which could result in serious illness, injury or death.
What to do
Consumers should immediately disconnect the unit and contact Bromic on 1300 276 642 or at https://bromicplumbing.com/contact-us to register their details.
Bromic will then arrange collection of the units and offer a full refund for the returned unit.
Further information
For futher information contact Bromic Pty Ltd by phone on 1300 276 642 (Monday to Friday, 9am to 5pm) or via the website at https://bromicplumbing.com/contact-us
A national recall has been issued for MyRV Pty Ltd - Auto-Trail Motorhomes.
The affected models are: AutoTrail - MyRV NB (Variants: Apache, FB, Delaware); MyRV - Fiat Ducato II Series (Variants: FB, EB, EKS, Imala, Delaware, Scout); MyRV -AL-KO Fiat Ducato II TA (Comanche); MyRV-AL-KO Fiat Ducato II SA (Delaware, Scout).
These models were sold by Elite RV between 3 August 2012 and 20 November 2020.
MyRV recall
Defects
Liquefied Petroleum Gas (LPG) is a colourless, highly flammable gas that may leak and build up inside the caravan where the consumer gas piping is located inside the caravan.
Some models may have defects in relation to the relevant gas safety standard for installation in caravans for non-propulsive purposes:
1. LP Gas cylinder compartments are not correctly sealed or vented.
2. Ventilation of the living area is not sized or located correctly.
3. Gas safety labelling does not comply with the requirements for gas systems in recreational vehicles.
Hazard
In the event of a gas leak, the following may occur:
1. Incorrect LP gas cylinder storage and venting increases the risk of any leaking gas not dispersing or being diluted to safe levels. Any build-up of LP Gas increases the risk of fire or explosion.
2. Insufficient ventilation provisions may cause a build-up of products of combustion from gas appliances within the motorhome and there may be risk of carbon monoxide poisoning, which could result in serious illness, injury or death.
What to do
Consumers can continue to use their gas appliances but should have the windows, door or roof vent open for more ventilation until the vehicle is repaired.
Affected owners will be contacted by email/phone/direct mail. Consumers should contact their nearest Elite RV Service Centre via https://www.auto-trail.com.au/contact-auto-trail-australia/ to arrange for modifications to the installation, free of charge.
Visit Product Safety Australia for a list of affected Vehicle Identification Numbers (VIN).
Further Information
For further information, consumers can contact MyRV Pty Ltd on 0419 787 701.
A national recall has been issued for Pacific Gas and Heating Pty Ltd - Chant gas hose assembly model A003 as attached to Jumbuck Stardom 4 burner BBQ model HS884502.
All hose assemblies attached to a Jumbuck Stardon 4B BBQ, under the coverage of AGA certificate 8169G, with a manufacture year and month of 2019/06 are being recalled. The month of manufacture is stated on the data label located inside the cabinet door.
Hose assembly and location of data label
They were sold through Bunnings Warehouse stores nationally between 5 August 2019 and 23 January 2020.
Defect
The last thread of the handwheel on the hose assembly may not be completely machined. A hose assembly with this fault will not seal correctly with an LPG cylinder and gas may leak from the connection point.
Hazard
Risk of leaking gas at the connection with an LPG cylinder could lead to burns and/or a fire and/or explosion, which may result in serious injury.
What to do
Consumers should immediately turn off the gas supply and disconnect the hose assembly from the LPG cylinder.
Check the date of purchase and the month and year of manufacture of the BBQ. If in is range, do not use the BBQ and contact Pacific Gas & Heating on 1300 793 978 to receive instructions on how to disconnect the hose assembly from the BBQ.
Consumers can either:
- Request that Pacific Gas & Heating mail a replacement hose assembly to their home address.
- Take the hose assembly to any Bunnings store to receive a replacement hose assembly.
Further information
For further information, contact Pacific Gas & Heating on 1300 793 978 or email at info@pacificgas.com.au
A national recall has been issued for Fireplace Products Australia Regency and Masport branded F38/FG38 Open flued gas log fireplace (Natural gas only).
The Regency F38/FG38 products were sold at specialist heating dealers between 01/01/2006 - 30/04/2018.
The F38/FG38 was branded and supplied by Masport prior to 2006.
Defect
Under certain circumstances the heaters may produce too much carbon monoxide.
Hazard
There is a potential for carbon monoxide poisoning, causing a serious health risk to users.
What to do
Consumers should immediately cease using the product and contact the supplier, Fireplace Products Australia (FPA) to have the appliance checked by a qualified gas fitter.
FPA will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer's expense.
If heating is required before testing can be carried out by a qualified gas fitter, please use other sources. DO NOT bring outdoor gas appliances indoors.
Consumers can check if their heater is affected by using the search function at https://www.regency-fire.com.au/customer-care/product-notice.
Further information
Please contact FPA Safety Alert team on 1800 860 660 between 8:00am - 4:30pm EDST (Mon-Fri) or email safety@regency-fire.com.au
Product Safety Australia has issued a recall for Fireplace Products Australia Regency i.31 open flued gas log fireplace.
The product was sold at specialist heating dealers between 01/01/2010 - 31/12/2018.
Defect
Under certain circumstances the heaters may produce too much carbon monoxide.
Hazard
There is a potential for carbon monoxide poisoning, causing serious health risk to users.
What to do
Consumers should immediately cease using the product and contact the supplier, Fireplace Products Australia (FPA) to have the appliance checked by a qualified gas fitter.
FPA will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer's expense.
If heating is required before testing can be carried out by a qualified gas fitter, please use other sources. DO NOT bring outdoor gas appliances indoors.
Consumers can check if their heater is affected by using the search function at https://www.regency-fire.com.au/Customer-Care/Product-notice.
Further information
Please contact FPA Safety Alert team on 1800 860 660 between 8:00am - 4:30pm EDST (Mon-Fri) or email safety@regency-fire.com.au.
Product Safety Australia has issued a recall for Glen Dimplex open flue space heaters, Real Flame Pyrotech, approval number GMK10092.
The affected Pyrotech models are: PRYODLIB, PYROIB, PYROIBNG, PTROIBLPG, PYRODLIBNG and PTRODLIBLPG.
The product was sold at specialist heating dealers between 01/01/2012 - 30/06/2018.
Defect
Under certain circumstances the heaters produce too much carbon monoxide.
Hazard
There is a potential for Carbon Monoxide poisoning, causing serious health risk to users.
What to do
Consumers should immediately cease using the product and contact the manufacturer, Glen Dimplex Australia to have the appliance checked by a qualified gas fitter.
Glen Dimplex Australia will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer's expense.
Further information
Please contact Glen Dimplex Service Department on 1300 014 389 between 9am-5pm EST (Mon-Fri) or email productservice@realflame.com.au
Product Safety Australia has issued a recall for Glen Dimplex open flue space heaters, Nectre 2000, approval number 5954.
The affected Nectre 2000 models are NGNG and NGLPG.
Defect
Under certain circumstances the heaters produce too much carbon monoxide.
Hazard
There is a potential for carbon monoxide poisoning, causing serious health risk to users.
What to do
Consumers should immediately cease using the product and contct the manufacturer, Glen Dimplex Australia to have the appliance checked by a qualified gas fitter.
Glen Dimplex Australia will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer's expense.
Further information
Please contact Glen Dimplex Service Department on 1300 014 389 between 0am-5pm EST (Mon-Fri) or email productservice@realflame.com.au
Product Safety Australia has issued a recall for Companion portable single (COMP01023) and double burner (COMP01034) butane stoves AGA certification number 8704.
The product was sold at stores nationally between 11 January and October 2018.
Product defect
In some stoves, the gas valve may leak during operation.
Hazard
Possibility of fire or explosion.
What should I do?
Customers should cease using this product and immediately return the product to Companion Brands or the place of purchase to receive a full refund.
Further Information
For more information please contact Companion Brands customer service on 1300 555 197 Monday - Friday between 9am - 5pm AEST or email sales@companionbrands.com.au.
Supplier
Primus Australia Pty Ltd trading as Companion Brands.
Supplier's website
Kmart Australia LTD is undertaking a recall of its Active and Co portable single burner butane gas stove, model number PL-222 - IAPMO certification number GMK10262.
The product was sold at Kmart stores between December 2015 and April 2017.
Product defect
Due to an issue with the manufacturing of the Active & Co product there have been instances where gas leakage could occur during operation.
Hazard
Possibility of fire or explosion.
What should I do?
Customers should cease using this product immediately and return the product to any Kmart store for a full refund.
Further Information
For more information please contact Kmart Customer Service on 1800 124 125 Monday-Friday between 7am - 7pm or visit www.kmart.com.au.
Sitro Group Australia Pty Ltd is undertaking a voluntary recall of selected portable butane heater model BH10PL.
The product was sold nationally at Bunnings and camping specialist stores between 13 September 2012 and 8 June 2017.
Hazard
Consumers may be at risk if the instructions "use outdoors" are not adhered to and the appliance is used on the lowest possible heat output in a confined space.
If the product is used in a confined small unvented space, (i.e. a small tent), a hazardous situation of dangerous combustion gas by-products may be created, posing a possible asphyxiation hazard and/or combustion hazard.
What should I do?
Consumers should stop using the product immediately and are aksed to contact the customer service line on 1300 174 876 or return to the place of purchase for a full refund of the product.
Further Information
For further information, call Sitro Customer Service line on 1300 174 876 or email productsafety@sitro.com.au.
Which models are affected?
Rinnai "Symmetry" inbuilt gas log effect space heaters as pictured below, models RDV3610ETR and RDV3611ETR made from 2010 onwards. Other Rinnai gas heaters are not affected.
Where can I find the model name and number?
The model name and number can be found on the front page of the Operating / Installation instructions supplied with the heater. If unsure visit the dedicated website www.symmetryservice.com.au for further means of identification or call 1800 043 214.
Product defect
The mesh-guard may separate from the front of the heater due to delayed ignition and there is also a very remote possibility of glass breakage.
Hazard
Risk of injury.
What should I do?
Confirm whether or not you have a Rinnai Symmetry Inbuilt gas log effect space heater by visiting the dedicated website www.symmetryservice.com.au or calling us on 1800 043 214. If so, Rinnai will then arrange for an authorised service technician to provide a free in-home service. It is advised that you do not operate the heater until the service is performed.
For further information
Visit the website www.symmetryservice.com.au or call us on 1800 043 214.
Prohibited from sale and use
Recent tests and audits revealed the following models to be unsafe and are prohibited from sale and use:
| Model Name | Model Numbers | Certificate Number |
|---|---|---|
|
Auscrown, Wild Crown, Handy Range |
AD90 | AGA 5241 |
| Gasmate | PC2080 | AGA 7920G |
|
My Collection, Red Stone, |
BDZ-168, BDZ-163S |
AGA 7378 G |
| Illusion | U-Bute traveller | AGA 7633 G |
|
Campmaster, Red Centre, Grillrite, |
XX2150, XX2250, |
AGA 6810 G |
Safety risk
A fault with the cooker's shut-off valves, poses a risk that the devices may overheat and could explode.
Prohibited from sale
The tests and audits also revealed various levels of non-compliances to Australian and International standards. This means all appliance certificates have been suspended by the independent safety certifiers for the following known models:
| Model Name | Model Number | Certificate Number |
|---|---|---|
| Adventuridge | ALD41540 | SAI-400133 |
|
Adventuridge, |
509245 | SAI SCS20063 |
|
Campmaster, Kookaburra, Grillpro, |
CM2200S, CM2200, |
AGA 5907 G |
|
Campmaster, Kookaburra, Grillpro, |
XX2170, XX2270 |
AGA 6834 G |
|
Campmaster, Kookaburra, Grillpro, |
CM2100, CM2200, FT2200, ST1, ST2 |
AGA 5907 |
| Companion | COMP523 | SAI SCS20063 |
| Companion | COMP534 | SAI GSCS20210 |
| Five Star | MS-2000 | AGA 7437 G |
| Gasmate | Plus MS-2000 | AGA 7437 G |
|
Gasmate, Gasmaster, Jumbuck, |
BC1080 | AGA 7761 G |
|
Gasmate, Gasmaster, Jumbuck, |
PC1060, KPC1060, |
AGA 7920 G |
| Jackeroo | PL-121, PL121-2 | SAI GAS40077 |
| Kookaburra | ST0912 | SAI GSCS20210 |
| Kookaburra | ST0990 | SAI SCS20063 |
| Primus | 2240 | SAI SCS20063 |
| Primus | 2271 | SAI SCS20063 |
| Primus | TLB-102L | SAI SCS20063 |
| Primus (Double Burner) | 2282 | SAI GSCS20210 |
| Red Desert | 509230 | SAI SCS20063 |
| Spinifex | 7027612 | SAI SCS20063 |
| Spinifex | 90024574 | SAI SCS20063 |
Butane cookers permitted for sale and use
New lunch box cookers have come on the market since this ban took effect in June 2015. The new lunchbox cookers are certified to comply with the Australian Standards. If you have any doubts about the lunchbox cooker you are intending to buy, then please visit the Gas Technical Regulators Committee National Certification Database where you can search for any gas appliance (including lunchbox cookers) to verify the current certification status.
Further information on portable butane cookers
Contact Building and Energy on 6251 1900 for technical queries.
Contact Consumer Protection on 1300 304 054 or email consumer@demirs.wa.gov.au for consumer rights information.
Swift 500 series cookers (all models incorporating an oven with a brass push down button along the left side of hob).
Manufactured between April 2012 and August 2013.
Serial numbers between 10447 – 14451 and 2908 – 3446
(Use the date of manufacture of the caravan as an indication of the date of manufacture of the cooker).
What is the problem
Heavy vibration (i.e. where a vehicle is driven at excessive speed in off-road conditions, etc.) can cause cracks in appliance pipes/fitting lines potentially resulting in a gas leak.
What should you do
- If you smell gas, turn off the gas supply and have the system checked for gas leaks. Do not ignore a gas leak.
- Check that the base of the cooker is supported at front and rear.
In any case, contact Swift on 03 9359 3068 or email service@swiftappliancegroup.com.au
What will Swift do
When you contact Swift they will advise what should be checked and any corrective action. They will provide advice as to the need for and placement of Gas Leak Detectors.
Where to find more information
Check the Swift website for any safety issues and directions issued regarding safety and performance www.swiftappliancegroup.com.au
Thetford Triplex Plus cookers were fitted into Jayco vans nationally.
Identification
Selected Jayco chassis numbers between R81942 up to S81151.
Safety risks
The gas control valve may be misaligned and the valve may stick open. If the defect is present there is a risk of gas building up into the appliance when not lit and this may lead to a possible explosion within the oven.
Further information
Contact Thetford Australia Pty Ltd
Telephone: 03 9358 0705
Website: www.thetford-europe.com./au
Gas heaters provide safe and economical heating for millions of Australian families.
Laboratory testing suggests that it may be possible that Cannon Fitzroy or Canterbury inbuilt gas heaters built between 20 March 2001 and 8 October 2009 under AGA approval 6118 could produce potentially hazardous levels of carbon monoxide if the heater is subjected to certain conditions, including the operation of range hoods and other exhaust fans. The risk may be increased if the inbuilt heater has not been installed properly, or if it has not been serviced regularly, or if your house if tightly sealed.
The build date and AGA approval number of the heater appear on the heater's ratings label, which is located within the lower fan chamber, and which a suitably qualified person can access by removing the lower fascia panel of the heater.
What should you do
If you think you have one of these inbuilt gas heaters, you should not use it until you have had it checked by an authorised Cannon service technician to ensure that the operation of exhaust fans or the installation of the heater does not affect the safety of your heater. You or your technician should call Cannon with any questions or concerns.
Further information
Contact Cannon
Telephone: 1800 035 410
website: www.cannonappliances.com.au/safety-message
Barbecue - 6 burner solid hotplate - 'Jumbuck' - Model BG1507B6 Item number 3171031. Batch numbers are labelled on the side of the unit, numbers are 1516, 1518, 1522, 1525, 1529 inclusive. Sold since June 2015 (Price: $299.00).
What are the defects?
In isolated cases, burners may not align correctly with the gas delivery jets. Upon ignition the gas within the barbecue burner is likely to light at the jet rather than only at the burner ports.
What is the hazard?
If the defect exists, the flame at the jet may cause its corresponding plastic control knob on the outside fascia of the barbecue to get very hot. This may result in burns to the fingers upon contact with the knob.
Where the product was sold
Nationally
Traders who sold this product
Bunnings Warehouse
Supplier
Bunnings Group Limited
Supplier's website
What should you do?
Customers should stop using the barbecue and return the item to the nearest Bunnings store for a full refund.
Contact details
For further information please call the customer service centre on 1300 667 146 or email help@solutionservices.net.au
Portable camping heater designed for outdoor use only, requires disposable 220G Butane Gas Cartridge for operation.
Identifying features
Companion COMP243 (available in various camping stores from 01.03.2015) and Adventuridge 41480 (available for sale in ALDI stores from 21.03.2015). The model number can be found on the data label located on the side of the appliance. The manufacture date label is located on the inside of the gas cartridge enclosure.
What are the defects?
If not used strictly according to manufacturer's instructions, there is a danger to public safety.
What are the hazards?
Consumers may be at risk of injury or death from carbon monoxide poisoning if appliance is not used in compliance with the manufacturer's instructions - outdoor use only.
Traders who sold this product
ALDI and various camping stores
Supplier
Primus Australia trading as Companion Brands
Supplier's website
What should you do?
Consumers should stop using the product immediately. A replacement unit is being tested and finalised. Consumers can register to receive a replacement unit.
Further information
Please call Companion Brands Customer Service Line on 1300 555 197 and select option 3 (warranty) or email productsafety@companionbrands.com.au
Identification
Supplied by Supercheap Auto Pty Ltd, BCF Australia Pty Ltd and Rays Outdoors Pty Ltd and sold nationwide through Supercheap Auto, BCF and Rays Outdoors stores.
Campmaster models CM2220RW and CM2220 and Wildcountry models WC2220RW and WC2220 with serial numbers AH1507240001 to AH1507242200 and AH1508150001 to AH1508152200.
The model and serial numbers can be found on the rear sticker of the two burner stove.
Defect
In these models, certain components such as O-rings and control knobs have failed.
Hazard
If the defect occurs, there is a risk of gas leaking and fire.
What should you do?
Customers should stop using the product immediately and return to store for a full refund.
Further information
Customer Interaction Centre: 1300 175 010 (8:30am - 5:00pm AEST Monday - Friday)
Supercheap Auto store locator: www.supercheapauto.com.au
BCF store locator: www.bcf.com.au
Rays Outdoors store locator: www.raysoutdoors.com.au
Identification
Check the model code and AGA certification number on the data label on the back right of the cooker. Stoves included in this recall are marked with model codes:
- CM2220, CM2220RW, CM2220SP under Campmaster brand;
- FT2220, FT2220RW, FT2220SP under Festiva brand;
- AN2220, AN2220RW, AN2220SP under Spinifex brand;
- WC2220, WC2220RW under Wild Country brand; and
- OZ2220, OZ2220RW under Oztrail brand.
All affected models will also carry AGA certification No 8221.
What are the defects?
In these models, certain components such as O-rings or seals may be defective. The other defect may include misalignment of the gas cartridge.
What are the hazards?
If the defect occurs, there is a risk of a gas leak that could lead to a fire.
Dates available for sale
1 August 2015 - 1 May 2016
Where the product was sold
Nationally
Traders who sold this product
Masters, Woolworths, Big W, Anaconda, SuperCheap Auto, BCF and Rays Outdoors
Supplier
AHM Ltd
Suppliers website
What should consumers do?
Stop using the product immediately and return the stove to the place of purchase for a full refund.
Once returned to the place of purchase consumers can register to receive notification regarding the purchase of a replacement cooker when available by sending an email to enquiries@ahm.co.nz or they can contact AHM Australia (07) 3208 1233.
Sitro Group Australia Pty Ltd is undertaking a voluntary recall of the Gasmate Butane Torch Model BT1000 purchased between 13/10/2015 - 31/1/2016.
Defect
When the torch is engaged with the gas cartridge as detailed in the manufacturer's instructions a gas leak may occur.
Hazard
Consumers may be at risk of injury from a potential gas leak.
What to Do
Consumers should stop using the product immediately. A replacement unit is currently being tested and finalised and will be ready in short order. Consumers can register to receive a replacement unit or they can contact Sitro Group Australia to discuss an alternative remedy.
Further information
Call Sitro Customer Service Line on 1300 174 876
Email: productsafety@sitro.com.au.
Visit Product Recalls Australia to view the recall notice
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