Temporary system outage notices

Planned maintenance and system upgrades will be carried out on DEMIRS systems on Saturday November 9th, 2024, between 4:00pm to 8:00pm & My Account from Monday, 11st Nov 2024, between 07:30 AM and 10:30 AM. For further information visit DEMIRS system outage notices.

WA Rent Reforms

Here is what you need to know about the WA rent reforms:

New and updated forms now available:

12 month rent rises – as of 29 July 2024

Rent increases will only be allowed once every 12 months.  

  • For periodic rental agreements (with no end date), the minimum 12-month time frame between rent increases will apply from 29 July 2024, regardless of when the agreement was signed.
  • For fixed term rental agreements signed on or after 29 July 2024, the minimum 12-month time frame between rent increases will apply from 29 July 2024.
  • For fixed term rental agreements signed before 29 July 2024, the minimum 12-month time frame between rent increases will apply once the current fixed term ends.

To increase the rent an agent or landlord must use the Notice to tenant of rent increase (Form 10) (except where the rent is calculated based on the tenant’s income) to give at least 60 days’ notice of a rent increase. The notice includes details of the amount of the increase and the day it will take effect. 

Visit the rent increase page for more information.

Pets welcome – as of 29 July 2024

In most cases pets are allowed, however tenants must seek permission. Tenants will need to fill in an approved form to give to the landlord or agent. 

  • Landlords or agents can refuse if:
    • a law specifically prevents pets;
    • they can prove a ‘good reason’ to the Commissioner for Consumer Protection – for example the property is not fully fenced.
  • A landlord can place ‘reasonable conditions’ on having a pet – for example a bird must remain in a cage, or the carpets must be professionally cleaned at the end of the tenancy.
  • A landlord or agent can use the pet bond in addition to the regular bond to clean mess and fix damage a pet has caused.

Visit the renting with pets page for more information.

Home sweet home - as of 29 July 2024

To help make a rental feel like a home, small, personalised changes (known as minor modifications) will be allowed in most cases, however tenants must seek permission.

Visit the making changes to a rental home page for more information including the list of modifications.

Consumer Protection Commissioner decisions – as of 29 July 2024

Disputes over tenants’ rights to have a pet, and make minor changes to a property will no longer have to go to court.

  • The Commissioner for Consumer Protection will hear from both sides and rule on these disputes as an independent authority. This process is known as ‘Commissioner Determination’.
  • Tenants, landlords and agents can make their case online.   

Visit the Commissioner determinations page for more information.

Expected to be in effect from Jan-July 2025

Bond release

A streamlined bond release process will be much simpler and prevent disputes from going to court.

  • A tenant, landlord or agent can ask for the release of the bond.
  • The Bond Administrator will notify all of the other parties about the application. If the parties agree, then the bond will be paid.
  • If the landlord and tenants do not agree, the Comissioner for Consumer Protection will hear from both sides and make a decision.

Need advice

The Consumer Protection Contact Centre can walk you through the reforms and what they mean for you. Call 1300 30 40 54 or email

Subscribe to Consumer Protection tenant or industry bulletins for regular updates, including start dates for individual reforms. 

Want to know more?

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