The State's first trial ServiceWA centre was officially opened in Bunbury today.
Making it easier for customers from the region to connect with state government, the centre removes duplication and centralises access to government services.
Customers can now complete over 80 transactional services from across government, like applying for and renewing their driver's and fishing license, seniors card and paying a range of fines and infringements, in one convenient location.
As well as facilitating transactions, centre staff can also show customers how to complete future transactions online, at a time and location that is convenient to them. Alongside the face-to-face centre, ServiceWA is continuing its digital works to support agencies delivering services online.
The one-stop shop centre moves away from the traditional siloed structures of government and represents significant collaboration between five government agencies, the Departments of Transport, Justice, Communities, Primary Industries and Regional Development and the Western Australia Police Force. It is a major step towards reforming government service delivery across Western Australia.
The trial is a valuable opportunity to learn what does and doesn’t work for our customers, and insights will be used to help shape the future of ServiceWA.