Energy supply

Pay an energy bill, report faults in your area, and find out about network coverage.
A person who holds an appropriate concession card may be eligible for a subsidy or rebate to assist with various costs.
Learn more about which rebates or concessions you may be eligible for and add your concession card details to your Synergy account, so you can start saving now.
Apply for a payment extension if you are experiencing difficulty paying your bill on time and need a little more time to pay.
Offset the energy costs associated with temperature control at the home of eligible people or their dependents with a thermoregulatory dysfunction.
Occasionally, power failure can cause loss or damage. For this reason we provide affected customers with the opportunity to claim compensation.
Make an online enquiry regarding the energy concession extension scheme.
Enquire online about the life support equipment energy subsidy or the thermoregulatory dysfunction subsidy.
Local government rates may be deferred or rebated if you are an eligible pensioner or senior.
My Account is Horizon Power’s online customer portal where all your billing and payment information is stored in one convenient place.
Take control with our most convenient ways to pay your Synergy bill, update your details, manage your connections or track your usage.
Payment options for your Horizon Power electricity bill.
Payment options for you Synergy electricity bill.
Search our map and report a faulty streetlight online.
Report a non-urgent issue to Western Power like graffiti or your power quality.
Apply for a temporary or permanent supply to be connected to your new home.
Submit your own electricity meter reading through our online portal.
Get your Synergy bills delivered to your inbox combined with handy SMS reminders.
Whether you’re moving in or out, you can create, close or transfer your electricity connection online.
Stay up-to-date with power outages in your area.
The Network Capacity Mapping Tool (NCMT) provides you with visualization of Western Power’s network capacity.

Consult services offered by local governments or the Federal Government

If you have not found the information or service you are looking for, you may wish to consult local governments or the Federal Government.

Consult the Federal Government website

Consult MyCouncil