Entering a Service Level Agreement (SLA) with a CUA supplier can allow you to negotiate additional services through the contract or may assist with attracting a greater discount on CUA products.
Each supplier has a customised Service Level Agreement template available.
All SLAs should be established within the boundaries of CUASTA2014. This means that the SLA will fall under the CUA terms and conditions and within the timeframe of the CUA. Do not agree or sign any alternative terms and conditions and do not agree to enter into a contract with the supplier beyond the term of the CUA.
