- Synergy pilot program launched for 5,000 Western
Australian households to help better understand their energy plan
- Aims to help customers reduce power bills by
providing advice on savings that could be made by switching plans
- Focus on supporting households experiencing
financial hardship
- Cook Labor Government supporting Western
Australians facing cost-of-living pressures
Synergy is introducing a smart switch pilot offering select
WA households information about potential electricity bill savings they could
make by switching plans.
Synergy
has identified up to 5,000 customers for the pilot, with a focus on WA
households experiencing financial pressures, who may benefit by switching from
Synergy's default A1 flat rate plan to Midday Saver.
As a part of the pilot, Synergy will provide customers with an
estimate of their potential electricity bill savings over a 12-month period so
they can decide if switching to Midday Saver would suit their households and
help reduce their bills.
Midday Saver is a time-of-use plan that offers lower
electricity rates from 9am to 3pm and 9pm to 9am, encouraging customers to shift
energy use to off-peak times.
Following a switch to Midday Saver, Synergy will provide
customers with additional education and support over a 12-month period so they
can understand their energy use and choose the right plan.
The pilot will enable Synergy to identify the savings
customers who choose to switch energy plans can make.
Smart switch has been developed as a cost-of-living measure,
following recommendations for Synergy to introduce a 'better offer' approach
for customers from the State Government's independent review into Synergy's
billing systems.
Comments attributed to Energy and
Decarbonisation Minister Amber-Jade Sanderson:
"We
want to help households understand their energy plans and make choices that can
save money."
"This
initiative is a real opportunity for WA households to review their energy plans
and usage and see if there are savings that can be made."
"Synergy
is providing more customer education and support than ever before to help WA
households better understand their energy use, their electricity plan options
and their potential savings."
