Time to switch to Passenger Transport Subsidy Scheme smart card

• Paper Taxi User Subsidy Scheme vouchers no longer accepted by taxi drivers from 1 October 2025
• Six-month transition period to Passenger Transport Subsidy Scheme smart card will come to an end on 30 September 2025
• New digital scheme saves time and improves the journey experience for drivers and passengers

From 1 October, taxi drivers will no longer accept Taxi User Subsidy Scheme (TUSS) paper vouchers for subsidised taxi journeys.

Participants will have to use the Passenger Transport Subsidy Scheme (PTSS) smart card to access subsidised taxi travel, or the full fare will need to be paid for any taxi trips.

PTSS is a subsidy available through the Department of Transport and Major Infrastructure (DTMI) to eligible people with disability travelling in taxis and provides participants up to 75 per cent off eligible taxi fares.

The digital PTSS replaced TUSS on 1 March 2025, providing participants with a card that is scanned by taxi drivers to start and end a subsidised trip, saving time and modernising the journey experience for both driver and passenger.

DTMI has provided a six-month transition period for participants and drivers to make the switch from using the paper TUSS vouchers to the new digital PTSS.

If a person who used the former TUSS vouchers has not received a PTSS card, please email ondemandtransport@transport.wa.gov.au or call 13 11 56.

Taxi drivers must still accept paper taxi subsidy vouchers from interstate passengers.

Comments attributed to Minister Assisting the Transport Minister Jessica Stojkovski:

"After a six-month transition period provided by DTMI for participants to make the switch to the digital Passenger Transport Subsidy Scheme, the old paper vouchers will no longer be accepted by taxi drivers from 1 October 2025.

"The new digital PTSS has streamlined access to subsidised taxi travel for passengers and is improving processes for drivers.

"I encourage PTSS participants to contact DTMI if they are yet to receive a card or have any other queries about the scheme."

Comments attributed to Disability Services Minister Hannah Beazley:

"Modernising access to subsidised taxi journeys through this new digital system makes travel easier for people with disability, their families, and carers.

"This upgrade is another example of the Cook Labor Government's commitment to building safe, accessible and inclusive communities that support and empower Western Australians with disability.

"This includes supporting people with disability to travel where they want to go, when they want to go, and with greater ease."