Veteran Services

MyService gives veterans and their families a way to connect with us online. MyService allows you to lodge claims and track their progress, apply for a Veteran Card, book transport and more.

MyService lets you do business with us online. You can:

• submit claims and track their progress.
• upload information to support your claim.
• get support for a service-related injury or condition.
• apply for free mental health treatment.
• view your Veteran Card online.
• see your accepted conditions.
• book transport and claim transport costs.
• update your personal details.

Transitioning from the Australian Defence Force (ADF) to a predominately civilian life is a significant life event. It is not a single point in time but rather an event that spans before, during and after a veteran leaves the ADF. This journey involves a broad range of service providers that are vital to ensuring we support transitioning veterans and their families as successfully as possible.

In August 2023, the Federal Government released the Veteran Transition Strategy, a joint publication between the Department of Defence, Department of Veterans’ Affairs, and the Commonwealth Superannuation Corporation.

The purpose of this Veteran Transition Strategy is to align the transition ecosystem to this vision and provide guidance on how the transition experiences and outcomes of veterans and families can be improved.

The Strategy outlines six priorities for the transition ecosystem to work towards, with a view to improving both the transition experience and the transition outcomes of veterans and their families. These priorities are listed below and are discussed further throughout the strategy:

1. veterans and their families plan and prepare early for transition,
2. veterans and their families are aware of and able to access support appropriate to their needs,
3. families are engaged through transition,
4. veterans and their families have access to employment, education and skills opportunities,
5. financial wellbeing for veterans and their families, and
6. veterans and their families feel supported and recognised.

Veteran Transition Strategy

DVA Transition to Civilian Life

The White Card is the most commonly held veteran card. It is available to current and former ADF members, including some reservists and cadets. A Veteran White Card provides you access to treatment for accepted service-related conditions and all mental health conditions if you are a veteran with continuous full-time service or meet certain reserve service requirements.

DVA Veteran White Card

The State Government provides rebates, concessions, and payments with a range of objectives. Concessions and payments provide financial assistance to individuals to help meet the cost of certain household bills and other essential services.

Use the ConcessionsWA - Veterans website to view concessions provided by more than 30 state government agencies. The easy-to-use search options will enable you to find out details for each concession including eligibility, how to apply and contact details for each agency administering the concession.

This is an easy-to-use online resource where you can search by category, concession card type or people group to find details on more than 100 rebates, concessions and subsidy schemes provided by the Government of Western Australia.

The Federal Government, via the Department of Veterans’ Affairs, provides concessions available to their clients in Western Australia including, but not limited to:

• • Health Concessions.
  • Transport Concessions.
  • Household Concessions.
  • Vehicle Concessions.

DVA – Concessions in Western Australia

Counselling is working out your personal concerns with the help of a trained professional. The counsellor helps you to resolve your problems in a positive way by helping you to clarify the issues, explore options, develop strategies and increase self-awareness. Counselling is usually a short-term treatment for a specific problem.

Counselling and Enquiries Support – Royal Commission into Defence and Veteran Suicide. If you need support regarding the Royal Commission, a counsellor is available on 1800 329 095, Mon- Fri 9am – 5pm AEST.  Alternatively, you can email DVSRCEnquiries@royalcommission.gov.au

Open Arms – Veterans & Family Counselling

As a 24-hour, free, nationally accredited, nationwide, multidisciplinary mental health service, Open Arms offers a wide range of treatment and support options to provide clients with the best opportunity to access the right support, in the right place and at the right time. These include free and confidential access to individual counselling, mental health support, case management, psychoeducation workshops and group programs for current and former Australian Defence Force personnel and their families.

Open Arms – Veterans & Family Counselling.

Tel: 24hrs – 1800 011 046

Open Arms counselling take a tailored approach to work with you enhance your mental health and wellbeing. Common concerns include:

• relationship and family issues
• transitioning to civilian life
• anxiety
• depression
• anger
• sleep difficulties
• PTSD
• alcohol or substance misuse.

Other services:

• Defence All-hours Support Line – 1800 628 036. The All-hours Support Line (ASL) is a confidential telephone service for ADF members and their families that is available 24 hours a day, seven days a week. The ASL is designed as a triage line, which simply means that it is there to help you access ADF or civilian mental health services more easily. Services that you can access include psychology, medical, social work, and chaplain services.
• Lifeline Australia – 13 11 14. Providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services.
• Beyond Blue – 1300 224 363. Beyond Blue is an Australian mental health and wellbeing support organisation. They provide support programs to address issues related to depression, suicide, anxiety disorders and other related mental illnesses.

The Defence and Veterans Legal Service supports Australian Defence Force personnel and veterans, and their families, carers and supporters to safely share their experiences with the Royal Commission into Defence and Veteran Suicide.

Defence & Veterans Legal Service – 1800 331 800

Trained advocates are people who have undertaken nationally recognised training to assist you in accessing compensation and wellbeing services. These advocates have completed Units of Competency from the ‘Course in Military Advocacy’ through the Advocacy Training and Development Program (ATDP).

AVAC Services is a team of experienced DVA-accredited advocates specialising in Military Compensation Legislation and Consultancy. Their dedicated team is passionate about assisting fellow veterans in navigating complex administrative procedures and obtaining the military compensation they have rightfully earned. Contact AVAC Services today for a complimentary consultation and let them help you achieve a favourable resolution.

AVAC Services

Whether you’re facing discharge, or simply want to know how to document your injuries to future-proof your claims, we know that you’ll likely want to keep your cards close to your chest and speaking to a medical officer could be the last thing you want to do. Our Veteran DVA Experts are here to help if you’re looking for an independent, confidential source to speak to about your situation and give you the confidence to know where you stand.

B & B Advocates

Air Force Association - Western Australian Division (RAAFAWA) Advocates

Our advocacy service assists veterans to navigate the DVA process and access their Australian Defence Force disability and wellbeing entitlements.

Reach out to one of the advocates at advocate@raafawa.org.au 

Homelessness Support

DVA encourages any veterans and their families who are experiencing homelessness to get in touch with available services.  You can call us on 1800 VETERAN (1800 838 372) between 8am and 5pm, Monday to Friday.

If you need urgent help out of hours call Open Arms on 1800 011 046 or visit their website to find out more.

Established in 2014 by two young passionate whiskey drinkers, brother in-laws Alasdair Malloch and Jimmy McKeown. WSD was born from an idea shared that a new era of Australian whiskey could be crafted with its own identity, redefined, whilst still being authentic, quality whiskey helping to shape the future of the Aussie distilling industry.

Our journey starts with the relentless pursuit to create the perfect Australian whiskey. As pioneers in this field, your local distiller, Whipper Snapper Distillery handcraft a range of premium, authentic craft whiskeys, set to redefine our perception, and inspire a new generation. As Western Australia’s first urban distillery, we are passionate about using 100% local West Australian grains and highlighting innovation and sustainability. The significance of provenance shapes our award-winning whiskies and as a true craft distillery, everything is created on-site in East Perth. We also boast a specialty coffee bar, an eclectic tasting room and a team of passionate whiskey lovers who are excited to share their stories with you. Open seven days visit us or book a tour or masterclass experience online. Share our passion and join the journey of local craft whiskey.

139 Kensington St. East Perth
Ph: 08 9221 2293

Whipper Snapper Distillery Veterans Club