Contact information - LGIRS

To provide feedback about access to our services, information or facilities, complete the Disability access and inclusion feedback form.

People who are d/Deaf, hard of hearing or have a speech impairment can contact the department through the National Relay Service:

• TTY: 133 677
• Speak and Listen: 1300 555 727
• Internet relay: Use the National Relay Service website and request the department's telephone number.

For 1800 numbers, call 1800 555 677 (TTY) or 1800 555 727 (Speak and Listen), or use Internet relay.

Translation services

For translation assistance, call TIS National on 131 450 and ask for the department or the relevant telephone number.

To provide feedback about the quality of our customer service, complete the Feedback on our service form.

If you are dissatisfied with how the department has dealt with a complaint about a decision or action, you may seek an independent review by the Ombudsman WA.

For media enquiries, contact the relevant media representative below.

• Building and Energy: 0466 409 828 or BEmedia@lgirs.wa.gov.au
• Consumer Protection and FuelWatch: 0429 078 791 or CPmedia@lgirs.wa.gov.au
• Labour Relations: communication@lgirs.wa.gov.au
• WorkSafe Mines Safety: +61 8 6251 2723 or worksafemedia@lgirs.wa.gov.au
• WorkSafe General: +61 8 6251 2724 or worksafemedia@lgirs.wa.gov.au
• Local government: 0476 530 012 (calls only; no text messages) or lgmedia@lgirs.wa.gov.au
• Racing, gaming and liquor: 0476 530 012 (calls only; no text messages) or rglmedia@lgirs.wa.gov.au

Technical assistance

For technical issues with My Account, online applications, contact the IT Service Desk.

Hours: Monday to Friday, 8.30 am to 5 pm (GMT+8), excluding public holidays
Phone: +61 8 9222 0777
Email: IT.servicedesk@lgirs.wa.gov.au

General enquiries

For general enquiries, call 1300 489 099 between 8.30 am and 4.30 pm, or email be.info@lgirs.wa.gov.au.

Electrical, gas and plumbing

For eNotice and general enquiries about electrical, gas and plumbing matters:

Phone: +61 8 6251 1377
Email: be.energy@lgirs.wa.gov.au

Electrical and gas emergencies

For after-hours electrical and gas emergencies, call 1800 678 198.

This number is available to callers within Western Australia only.

General enquiries

For consumer and tenancy enquiries, call 1300 304 054 between 8.30 am and 4.30 pm, or email consumer@lgirs.wa.gov.au.

Other enquiries

• Associations and charities: 1300 304 074
• Consumer Protection licensing: 1300 304 064
• Bonds Administration: 1300 304 054 or email bondsadmin@lgirs.wa.gov.au

Short-Term Rental Accommodation Register

The Short-Term Rental Accommodation (STRA) Register is the WA Government register for short-term rental accommodation premises.

For enquiries about the STRA Register:

Address: Level 2, 140 William Street, Perth WA 6000
Phone: 1300 304 054
Email: stra.enquiries@lgirs.wa.gov.au

General enquiries

For enquiries about local government matters, contact the department during telephone operating hours.

Phone: +61 8 9222 3333
Regional WA: 1800 634 541 (freecall)
Telephone hours: 8.30 am to 4.30 pm

For advice and assistance for local governments, contact the Local Government Advisory Hotline.

Local Government Advisory Hotline: 1300 762 511
For local governments only.

For information and assistance with private sector employment matters, contact Wageline.

Wageline: 1300 655 266
Telephone hours: 8.30 am to 4.30 pm

General enquiries

For enquiries about racing, gaming and liquor matters, contact the department during telephone operating hours.

Phone: +61 8 6551 4888
WA country callers: 1800 634 541 (freecall)
Telephone hours: 8.30 am to 4.30 pm
Email: rgl@lgirs.wa.gov.au

General enquiries

For general workplace safety enquiries and to report unsafe or inappropriate behaviour at work, call 1300 307 877 between 8.30 am and 5 pm.

WorkSafe licensing enquiries: 1300 424 091, Monday to Friday, 8.30 am to 5 pm.

Dangerous Goods licences: +61 8 6251 2300

Reporting workplace incidents

To report a workplace-related death, serious injury or illness, or an immediately life-threatening dangerous incident, call the 24-hour WorkSafe reporting line on 1800 678 198.

Urgent medical assistance should be sought before contacting WorkSafe, where required.

For non-life-threatening incidents in general industry, report:

• Injury or illness: Report an injury or illness
• Dangerous incident: Report a dangerous incident

Mines safety reporting

For mines safety enquiries and reporting, call 1300 307 877 between 8.30 am and 5 pm.

For a death, serious injury or illness, or an immediately life-threatening dangerous incident at a mining or petroleum/geothermal operation, call the 24-hour WorkSafe reporting line on 1800 678 198.

For incidents at a worksite covered by the Work Health and Safety (Mines) Regulations 2022, submit incident details through the Safety Regulation System (SRS).