Make a complaint
Energy Policy WA does not resolve customer service or billing complaints.
If you have a complaint about your electricity or gas supply, the first step is to contact your retailer. If you are still unable to resolve the issue, you can contact the Energy Ombudsman. The Economic Regulation Authority provides further information on this process.
Safety advice and gas equipment
For advice on using gas safely, licensing of tradespersons, and safety of gas installations and equipment, contact Building and Energy:
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