Claims Processing and Office Closure over the Festive season
Claims lodged prior to Friday 6 November have the best opportunity for payment before Christmas.
Claims received after this date will still continue to be processed, but payment before Christmas cannot be guaranteed due to year-end processing timelines and increased claim volumes.
To avoid delays, we recommend lodging your claim as soon as possible and ensuring all required supporting information is provided.
Our office will be closed from Friday 25 December and will reopen on Monday 4 January 2027.
