How to get your Digital Identity

Before you can set up the ServiceWA app, you need a Digital Identity.

How to set up your Digital Identity

Due to system maintenance, myGovID is unavailable between 10.30pm, Thursday 27 January and 4.00am, Friday 28 January. You will be able to complete setting up your Digital Identity using myGovID once this is completed. 

To get started and use the ServiceWA app, you’ll you need to first set up your Digital Identity (such as myGovID) with a minimum Standard identity strength.

Your Digital Identity is a safe, secure and convenient way to prove your identity online. You will need to create one to use the ServiceWA app.

To set up a Standard myGovID, you need to enter your personal details and verify two Australian identity documents (your name must match on both).  You will only need to do this once.

When using your Digital Identity, you can be confident that your personal information is protected and secure. This means that only you can access the services you enable within the ServiceWA app such as your proof of vaccination, G2G Pass and SafeWA check in.

To connect your Digital Identity to the ServiceWA app, the first thing you’ll need to do is download and setup your myGovID.

To get started:

  • Have a smart device (iOS or Android)
  • Download the myGovID app from the Apple App Store or Google Play Store.
  • Use a personal email address, not a shared or work email address
  • Verify at least two Australian identity documents:
    • Driver’s licence or learner’s permit
    • Passport (not more than three years expired)
    • Birth Certificate
    • Citizenship Certificate
    • Visa (using foreign passport)
    • ImmiCard
    • Medicare Card

If you’re having trouble, you can find support to help you verify your identity (external link).

You’ll have the option to verify your Medicare card once you verify one of the other identity documents in your myGovID app.

If your name doesn’t match across your identity documents, you may be able to verify this using a change of name certificate (external link) (Tasmania, South Australia, Northern Territory and the Australian Capital Territory only) or marriage certificate (external link)

Other important tips to note when verifying your identity (external link):

  • Allow enough time to set up your Digital Identity as it may take some time (external link) for myGovID to initially verify your identity documents.
  • To use the ServiceWA app your myGovID identity must be a minimum of a Standard identity strength.

For information about Digital Identity, visit the Australian Government Digital Identity System website (external link).

For more information about myGovID, visit the myGovID website (external link).

Frequently asked questions

What is a Digital Identity?

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Digital Identity is a safe, secure and convenient way to prove your identity online. It is similar to a 100‑point identity check that you might do in a post office or bank branch, the difference is you can do it online from anywhere.

The ServiceWA app uses requires at least a Standard identity strength to use the app.

To get started, download the myGovID app. 

For more information on Digital Identity, visit the Australian Government Digital Identity website (external link). For more information on myGovID visit the myGovID website (external link).

How do I set up a Digital Identity such as myGovID?

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You will need a smart device with access to the Apple App Store or Google Play and an email address. As it’s your personal Digital Identity, this should be your personal email address. It should not be a work email address, or one used by multiple people.

  1. download the myGovID app from the Apple App Store or Google Play 
  2. enter your details including your full name, date of birth and email address
  3. set up your myGovID to a Standard identity strength using your Australian identity documents.

What documents do I need to set up my Digital Identity such as myGovID?

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To use the ServiceWA app, you need at least a Standard identity strength. To set up a Standard identity strength, you need to enter your personal details and verify at least two of the following Australian identity documents (your name must match on both):

  • Driver’s licence or learner’s permit
  • passport (not more than three years expired)
  • birth certificate
  • visa (using your foreign passport)
  • ImmiCard
  • Medicare card
  • Citizenship certificate 

What is my identity strength?

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You are required to have a minimum identity strength of Standard to use the ServiceWA app.

For more information on what is required to set up your Digital Identity using myGovID visit the myGovID website (external link).

Is myGovID the same as myGov?

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No, myGovID is different to myGov.

Your myGovID is your Digital Identity and unique to you. The myGovID app lets you prove who you are and securely sign into participating government online services, such as myGov.

For more information on myGovID visit the myGovID website (external link).

Your myGov account lets you link to federal government services online in one place. You can access online services like Medicare for your COVID-19 digital certificate through your myGov account.

For more information about myGov visit the Services Australia website (external link).

I am having difficulty setting up my myGovID, how do I get help?

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If you are having trouble, you can find support to help you verify your identity (external link).

For further help setting up your myGovID visit the help section of the myGovID website (external link).

I am having trouble using the camera scanning function to verify my documents in the myGovID app?

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If you are having issues with the camera function you will need to manually type in the details required to verify your documents.

Why am I receiving an error message saying ‘Your name is different’?

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When setting up your myGovID, your name needs to match on both of your Australian identity documents. If you receive the message ‘Your name is different’, the following actions may help to fix your issue.

Verify a change in name

You may be able to verify a change in name with a:

If you changed your name by deed poll, updating your birth certificate, or if your documents do not match for another reason, try the following.

Use an alternative identity document

Check if you have alternative documents that match. If so, you can use these to set up your myGovID. Where you've already verified a document and you’re now unable to verify further documents due to a name change, you will need to call our support line (external link).

Update your identity documents to match

If you need to update your name on an identity document, don’t verify it in your myGovID app yet. First, contact the document issuer to check if they can update your details. For example, you may be able to update your driver’s licence to reflect a change in name or correct a difference.

Cancel any 'pending' documents

If you tried to verify a document before updating it, check if it is pending in your app before you try verifying it again. Do not delete your myGovID app. The document tab will be shaded with the message ‘Pending, confirm your name’.

If it is pending:

  • select the pending document
  • select Cancel on the ‘Confirm your name’ screen
  • select Continue to confirm

Why is myGovID not verifying my birth certificate?

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The registration number for Western Australia birth certificates may be formatted in different ways depending on the year it was issued.

You only need to enter the seven numbers in the Registration number field, and do not include any letters. For example, for Registration number 1234567X/YYYY, you would only enter 1234567 in the Registration number field.

If you do not have seven numbers, you will need to add zeros at the front. For example, for Registration number 123456X/YYYY, you would enter 0123456 in the Registration number field.

If your certificate was issued before 26 November 2001, it will include a registration number and district name. You will need to enter both the district number and registration number in the Registration number field. For example, for Registration number 1/234/56/X, ‘1’ is the district number and ‘234’ is the registration number. You would enter 0100234 in the Registration number field.

For more information on verifying your Western Australian birth certificate including what to do if you only have a single name or have had a change of name please visit the myGovID website (external link).

If you’re experiencing issues verifying a birth certificate from another state, you can find support on the myGovID website (external link)

Page reviewed 25 January 2022