ServiceWA app

The ServiceWA app is a mobile application provided by the WA Government to help connect with WA State Government services.

What is the ServiceWA app?

Due to system maintenance, myGovID is unavailable between 10.30pm, Thursday 27 January and 4.00am, Friday 28 January. You will be able to complete setting up your Digital Identity using myGovID once this is completed. 

The ServiceWA app is a mobile application provided by the WA Government to help connect with WA State Government services. Initially the ServiceWA app aims to assist the community during the COVID-19 transition, and aims to expand to include other services into the future. It is designed for Australian residents or citizens who live in WA or are regularly visiting WA.

The ServiceWA app allows you to activate and access the following WA Government services in one place:

  • SafeWA –for individuals checking in at WA businesses, venues and events.
  • Import COVID-19 digital certificate – for secure presentation of your proof of vaccination or exemption on demand.
  • G2G Pass – to access your travel passes when you travel into WA.

From Monday 31 January, proof of vaccination requirements will expand to apply to venues and events state-wide.

Privacy and security are our priority. The ServiceWA app uses Digital Identity for an individual’s verification, meaning only you can access the app and its services.  You will need to set up your Digital Identity before you can use the ServiceWA app.

The ServiceWA app is available to download on the Apple App Store and Google Play.

You must be at least 16 years old to use the ServiceWA app.

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What you need to know before setting up the ServiceWA app

Digital Identity

Creating your Digital Identity is a safe, secure and convenient way to prove your identity online, and you need this to set up and use the ServiceWA app.

For information and a step-by-step guide on how to create your Digital Identity, visit the Australian Government’s Digital Identity website (external link).

COVID-19 digital certificate

When you are double dose vaccinated against COVID-19 or have confirmation of a medical exemption, you can access your COVID-19 digital certificate, which shows proof of COVID-19 vaccination or medical exemption. This is provided by Services Australia.

You can consent to share your certificate with the ServiceWA app so you can easily present valid proof of vaccination or exemption when entering certain venues, attending large events and travelling into WA from interstate.

SafeWA

The WA Government’s SafeWA app is a free digital contact register system that efficiently and safely records patron and visitor details using a QR code.

You can access a version of the SafeWA app within the ServiceWA app to check in to WA venues.

G2G Pass

You can enable G2G Pass within the ServiceWA app to present your passes or begin your registration to travel into WA, which is a requirement of all travellers.

Data, privacy and security

SafeWA - Check in capabilities will adhere to the existing SafeWA privacy principles.

ServiceWA Privacy Policy

ServiceWA Terms of Use

Page reviewed 25 January 2022