What is the ServiceWA app?
The ServiceWA app is a mobile application provided by the WA Government to help connect with WA State Government services. Initially the ServiceWA app aims to assist the community during the COVID-19 transition, and aims to expand to include other services into the future. It is designed for Australian residents or citizens who live in WA or are regularly visiting WA.
The ServiceWA app allows you to activate and access the following WA Government services in one place:
- SafeWA –for individuals checking in at WA businesses, venues and events.
- Import COVID-19 digital certificate – for secure presentation of your proof of vaccination or exemption on demand.
Privacy and security are our priority. The ServiceWA app uses Digital Identity for an individual’s verification, meaning only you can access the app and its services. You will need to set up your Digital Identity before you can use the ServiceWA app.
The ServiceWA app is available to download on the Apple App Store and Google Play.
You must be at least 16 years old to use the ServiceWA app.
What you need to know before setting up the ServiceWA app
Creating your Digital Identity is a safe, secure and convenient way to prove your identity online, and you need this to set up and use the ServiceWA app.
For information and a step-by-step guide on how to create your Digital Identity, visit the Australian Government’s Digital Identity website (external link).
COVID-19 digital certificate
When you are double dose vaccinated against COVID-19 or have confirmation of a medical exemption, you can access your COVID-19 digital certificate, which shows proof of COVID-19 vaccination or medical exemption. This is provided by Services Australia.
You can consent to share your certificate with the ServiceWA app so you can easily present valid proof of vaccination or exemption when entering certain venues, attending large events and travelling into WA from interstate.
The WA Government’s SafeWA app is a free digital contact register system that efficiently and safely records patron and visitor details using a QR code.
You can access a version of the SafeWA app within the ServiceWA app to check in to WA venues.
Data, privacy and security
SafeWA - Check in capabilities will adhere to the existing SafeWA privacy principles.