Who is collecting your personal information?
Your personal information is being collected by the Department of Planning, Lands and Heritage
Contact us
140 William Street, Perth WA 600
Phone: (08) 6551 8002
Email: info@dplh.wa.gov.au
Why are we collecting your personal information?
We are collecting this information for the purpose of addressing your complaint, compliment, or suggestion, and to keep you informed.
Secondary purposes
We may use your information to identify improvement opportunities within the Department and maintain records of public engagement and correspondence for accountability and reporting purposes.
What would happen if we do not collect your personal information?
If we do not collect your personal information, we will be unable to contact you for an update, or outcome.
Who may we disclose your personal information to?
- a language service provider if an interpreter is required;
- the National Relay Service if this service is used to communicate with you.
- the Ombudsman Western Australia for advice, or if requested to do so (in the case of a complaint investigation); and
- the Information Commissioner if requested to do so (in the case of a privacy complaint investigation).
Access to and correction of your personal information
Our Privacy Policy contains information about how you may access and seek correction of personal information about you that is held by us.
In some cases, requests for access or correction will be handled in accordance with the Freedom of Information Act 1992.
Privacy Complaints
We treat complaints seriously and endeavour to resolve them promptly and fairly. Our Privacy Policy explains how you can make a privacy complaint, and the Department’s complaint review process is detailed in our Complaints and Feedback Policy. If you require further information, please email info@dplh.wa.gov.au
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