Important Information Regarding the Collection of your Personal Information
This Collection Notice outlines how the Training Accreditation Council (TAC) collects, uses, and manages your personal information in accordance with the Privacy and Responsible Information Sharing Act 2024 (PRIS Act) and other relevant Australian privacy laws.
Your acceptance of this notice endorses your willingness to provide the relevant personal information.
Why we Collect your Information
We collect your personal information to provide you with our products and services, to manage your account, and to comply with our legal and regulatory obligations. The information you provide helps us to deliver a personalised experience and ensure effective communication.
We only collect personal information when it is necessary to perform our functions or activities in line with applicable legislation and policy frameworks.
What Personal Information We Collect
Personal information
We may collect personal information that you choose to provide to us, or which we may need to deliver a particular service to you. This may include:
- Contact details (e.g., name, address, phone number, email address).
- Personal details (e.g., date of birth, gender).
- Information related to your education, qualifications, and employment history.
- Financial information (e.g., payment details, transaction history).
- Identification details (e.g., date of birth, driver’s licence number, USI).
- Other information relevant to our relationship with you.
Below is a table of information we collect and how it is used.
| Role | We may collect the following information… | We use this information to… |
|---|---|---|
| Registered Training Organisations (Representatives) |
| Process applications, audits and other services under the TAC’s role as a VET regulator. Register participation in TAC education activities such as workshops, webinars and forums. Issue TAC Education Program certificates. Maintain voluntary subscriptions to the TAC e-newsletter. |
| Students |
| Assist students with enquiries and complaints regarding RTOs and student records. Distributing surveys to inquire about the student’s experience in an RTO |
Website visit data
When you view pages on the TAC website at wa.gov.au/tac, some technical information is collected about your visit. For example:
- your server address
- your top-level domain name (e.g. .com, .au, .gov)
- the date and time of your visit
- the pages you accessed and documents you downloaded
- the address of the last website you visited
- the type of browser and operating system you are using
- what devices and operating systems you used to access our site.
Only some of this information may be considered personal information.
Social media (LinkedIn)
The TAC maintains an official LinkedIn presence. Personal information may be collected or accessed through user interactions including following the page, reacting to posts, commenting, sharing content, direct messaging, and participating in engagement activities. Information visible to TAC administrators may include names, profile information, photographs, employer details, professional information, user-generated content, and engagement analytics. Analytics data may be used for communications reporting, stakeholder engagement monitoring, and evaluation of communication effectiveness.
Event Registrations
Personal information is collected through event registration platforms to administer registrations, communicate with attendees, manage event participation, and support event planning and reporting. Information collected may include a participant's name, contact details, organisation, dietary or accessibility requirements, and other information voluntarily provided during the registration process. Information is collected directly from individuals when they register for an event.
How we Collect Information
Requests to provide information
Generally, you will know if we are collecting your personal information because we will ask you for it. For example, if you submit a form through the RTO portal, an online form to contact us, fill in a survey, or subscribe to receive newsletters, we will request your name and relevant contact details.
Providing the requested information is voluntary, however if you do not provide the information, we may not be able to respond to you or supply the service you are seeking.
Automatic collection through the website – use of cookies
When you visit the TAC website, some statistical information is collected about how you interact with the website (e.g. when you visited, what you do on the site and whether you complete any transactions). We use 'cookies' to collect this type of information. A cookie is a small block of data that is shared between a web server and your computer's browser.
If you do not want cookies placed on your computer, you can disable them using your web browser. If you opt out of using cookies, some features on this website may not function fully and your ability to browse, read and download information may be impaired. Please contact us to access our services by other methods if required.
Automatic collection by third parties
We use online tools to gather information about visitors to our website and to help us improve our site and deliver government services. We use software provided by third party vendors, including the following:
- Google Analytics – a web analytics service that we use to collect data about how you use our site and services.
We only collect anonymous information. No identifiable personal data is collected.
To find out more about how these third parties handle your personal information, please review their privacy policies.
Use and Disclosure of Information
The personal information you provide through the TAC website will be used for the primary purpose for which it was collected. For example:
- to process an application you have submitted;
- to allow us to respond to your questions or feedback;
- where you have requested to subscribe you to an email newsletter to receive regular updates; or
- to process a transaction that you requested.
Use of web analytics data
We use the information collected about how you use TAC’s website and how the website performs during your visit for statistical and system administration purposes. We do this to help:
- monitor and understand usage trends to make sure the TAC website is meeting the needs of its users;
- understand and enhance your experience of the TAC website (for example, to improve content or make performance improvements);
- monitor and protect TAC’s website from cyber security threats.
We do not use this information to identify you or match it with any other personal information we collect from you.
Other use and disclosure
We may also use or disclose your personal information:
- for a purpose related to that for which it was collected if you have consented to that use or disclosure, or if you would reasonably expect the personal information would be used for that related purpose;
- Where required under our regulatory responsibilities;
- where required or permitted by a law of Western Australia (e.g. under the Freedom of Information Act 1992); or
- if we are required by law to do so (e.g. by a court or tribunal order, or a law of the Commonwealth).
Your personal information will at all times, be handled in accordance with the applicable legislation in Western Australia and consistent with any legal obligation (including the State Records Act 2000).
Other Government Services
The TAC portal links you with services provided by different WA Government departments, agencies, or third-party service providers. Some of these services and applications may require you to set up an account, which could involve storing your personal details. Each service or application has its own privacy policy outlining the collection, storage, and use of your information. For more specific information, please refer to the relevant service or application.
How we Store and Secure your Information
The TAC takes reasonable steps to protect personal information from misuse, loss, or unauthorised access, managing it according to the State Records Act 2000 (WA), and the PRIS Act 2024 ensuring compliance with Data Offshoring Governance.
Access and Correction
If you wish to access or correct your account information, or delete an account associated with these services and applications, please go to the relevant service or application and follow the instructions provided in its privacy policy.
If you have any concerns or issues related to your privacy and the TAC website, please direct your concerns to the Privacy Officer (contact details below)
Data Retention and Deletion
We will not keep your personal information for longer than is necessary for the purposes for which we collected it or as required by applicable laws, and we will take reasonable steps to delete or permanently de-identify your personal information when it is no longer needed for the purpose for which it was collected.
You have the right to request the deletion of your personal data that we hold, except under certain conditions when we must comply with legal obligations (for example, VET, financial, record-keeping laws or court orders).
To request the erasure of your data, or if you have questions about our data retention practices, please contact our Privacy Officer using the contact details below.
Contact Details
If you have any questions or concerns about how your information is handled, or if you wish to access or correct your personal information, please contact:
- Privacy Officer via:
- Email: privacy@dtwd.wa.gov.au
- Mail: Privacy, Locked Bag 16, Osborne Park DC, WA, 6916
Our Privacy Policy
For further details on how TAC manages personal information, consult the Privacy Policies below for TAC, Department of Training and Workforce Development, and the Western Australian Government.
Training Accreditation Council Service Standards | Western Australian Government
DTWD Privacy Policy (version 1)
Privacy | Western Australian Government
Updates to this Notice
We may update this Collection Notice from time to time. The latest version will always be available on our website or upon request.
We are committed to protecting your privacy.
This notice is provided by the Western Australian Training Accreditation Council (TAC).
