Department of Finance Customer Strategy 2023-26

Guidance
Our Customer Strategy commits us to improving the way we deliver services to achieve our vision of a better tomorrow for the Western Australian community.


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At Finance, we are on a journey towards customer centricity, putting our customers and their needs at the centre of our organisation and ensuring they are considered in everything we do. 

Our Customer Strategy is underpinned by four strategic commitments, with related actions, to ensure they are achieved. The way we deliver our services continues to be guided by our Customer Service Charter Commitments.