WA Tree Recovery Residential Rebate Program Terms and Conditions

Terms and Conditions

• These Terms form a contract between the Administrators of the Program and the participants of the Program, hereinafter referred to as “You”, “Your”, “Their”, “Resident” or "Residents".
• Please read these Terms carefully before you purchase your tree and submit your claim as these Terms contain important information about the approval and fulfilment of rebates under the Program.
• The State or DWER reserve the right to amend these Terms at any time.
• You acknowledge the Program may change from time to time or may be revoked altogether in the absolute discretion of either the State or DWER.
• On submission of a claim through the Program you accept you have read and agree to be bound by these Terms.

Program duration

• The Program opened 9.00am Monday 28 July 2025 and closes 5.00pm 31 December 2028 unless the State discontinues the Program earlier.
• These Terms have been updated and commence 9.00am Monday 3 August 2026. 

Eligibility requirements

• To be entitled to a rebate of up to $150 you must be a resident of Western Australia who is 18 years of age or older, and:
  • have had a tree removed from your private property under the authorisation of the Department of Primary Industries and Regional Development (DPIRD) due to PSHB; and
  • been allocated a unique Tree ID by DPIRD; and
  • purchased and planted an eligible replacement tree on your private property.
• For the purposes of the Program an eligible replacement tree is defined as having a canopy over three meters in height at maturity and one that is not identified as a weed or declared pest under the Biosecurity and Agriculture Management Act 2007. 
   
• Claims will not be accepted for the following tree species identified by DPIRD as reproductive host species with very high and extreme susceptibility to PSHB:
  • Box elder maple (Acer negundo) 
  • Castor oil (Ricinus communis) 
  • Chinese hibiscus (Hibiscus rosa-sinensis) 
  • Chinese Wisteria (Wisteria sinensis) 
  • Common fig (Ficus carica) 
  • Coral tree (Erythrina x sykesii) 
  • London Plane tree (Platanus x acerifolia) 
  • Moreton Bay fig (Ficus macrophylla)
  • Poinciana (Delonix regia) 
  • Port Jackson fig (Ficus rubiginosa) 
  • River sheoak (Casuarina cunninghamiana) 
  • Robinia, black locust, mop top (Robinia pseudoacacia)
  • Wedding bush (Ricinocarpos pinifolius) 
  • White mulberry (Morus alba) 
     
• In addition to the cost of your tree purchase, the following eligible establishment items may also be included in your rebate claim of up to $150:  
  • soil 
  • soil improver
  • fertiliser  
  • mulch 
  • soil wetting agent
  • tree supports (stakes and guards) 
  • additional eligible trees.  
• Rebates are only available for the purchase of eligible trees and establishment items made in one transaction from a commercial nursery or retailer located in Western Australia.
• Rebates are only available for establishment items if accompanied by an eligible tree purchase. Claims for establishment items only will not be accepted.
• A rebate can only be claimed after your tree has been purchased and planted.   
• Residents who had a tree removed between 18 November 2021 and 28 July 2025 (the Program launch date), and who meet the Program eligibility requirements, but who no longer have their tax invoice or plant label are eligible for a $75 ‘capped’ rebate.
• Those residents eligible for a capped rebate have been sent a letter from DPIRD in the week prior to the Program launch providing advice on how to claim their rebate. This letter included a substitute tax invoice and substitute plant label which are to be uploaded as part of the claim process.
• If you are not the property owner, it is your responsibility to obtain the written consent of the property owner or agent to have the tree planted. 
• Selection of the tree, planting and maintenance is your responsibility. You agree to release and indemnify and keep indemnified DWER and the State (including each of their officers, agents and contractors) from any loss, claim or liability arising out of, or in relation to an eligible replacement tree and/or eligible establishment items that are the subject of this rebate except to the extent such loss, claim or liability is caused by DWER’s or the State’s negligence or breach of law. 

Claiming the rebate

• To be considered for a rebate, you will be required to provide the following details: your unique tree identification number supplied by DPIRD, the amount spent on your tree purchase, the species of tree purchased, the amount spent on establishment items, the type of establishment items purchased, the name of the commercial nursery or retailer you purchased your tree and establishment items from, your date of birth, postcode, email address and bank account details. 
• You will also be required to upload a photo or scan a copy of your plant label showing the scientific or common name of the replacement tree purchased, your itemised tax invoice and agree to the Terms of the Program.
• A single itemised tax invoice must be obtained from the commercial nursery or retailer to make a claim. The itemised tax invoice must include the business trading name and Australian Business Number (ABN) of the commercial nursery or retailer, total value paid (including GST), purchase date and itemised tree, including the tree’s scientific or common name and establishment items purchased.
• Unpaid invoices or order forms with payment outstanding will not be accepted. A rebate will only be paid where there is clear evidence that the eligible replacement tree has been purchased and paid in full.     
• Unless the retailer has obtained an exemption from DWER, all claims require a printed or digital itemised tax invoice. Handwritten tax invoices will not be accepted. This includes additions to a tax invoice such as a handwritten date or ABN, so you will need to ask the commercial nursery or retailer to provide a fully digitised, itemised tax invoice to submit an eligible claim. 
• It is your obligation to obtain the correct tax invoice from the commercial nursery or retailer to submit an eligible claim. Substitutions such as EFTPOS receipts and screenshots of bank transactions are not eligible and should not be included when submitting a claim.
• Tax invoices must be in English. Tax invoices in languages other than English will not be accepted.
• Only one tax invoice can be uploaded per claim. Your tree and eligible establishment items must be purchased in a single transaction from the same commercial nursery or retailer and be itemised on a single tax invoice.
• Following a successful claim under the Program you may not use the same tax invoice to make a claim under any other offer through ServiceWA or by the State now, or in the future.
• If the maximum rebate of $150 has been claimed, the same tax invoice cannot be resubmitted by another person to claim any remaining amount on the tax invoice.
• The rebate will be transferred via EFT to a nominated Australian bank account. 
• When applying for a rebate you must provide details of an Australian bank account for payment of the reimbursement. It is your responsibility to check the bank account details are correct as the Administrators accept no responsibility if the rebate is paid into the wrong bank account. 
• Rebates will not be made via international bank transfers. If the bank account details provided are those of a bank not operating in Australia, the claim will not be accepted. 
• The Administrators may in their absolute discretion approve or refuse an application for a rebate. 
• You must not submit a false claim or provide misleading information to the Administrators or breach any of these Terms. Failure to comply with this requirement may result in your claim being declined, recovery of any rebate amount paid (as a debt due and payable by you upon demand), and may constitute a criminal offence.
• No claims will be accepted after the Program closes at 5.00pm 31 December 2028.  

Collection and management of personal information

• In order to assess your rebate claim for the Program, DWER’s third-party provider, Waivpay, will collect personal information from you for the purposes of assessing rebate claims, Program administration and Program review.
• Information collected in the rebate claim form will be used by Waivpay to:
  • confirm your identity;
  • assess your eligibility to receive a rebate; and 
  • to contact you when required about your claim.
• Your information may also be used for the purposes of reporting on claims or to assist in investigating misuse of the service or the claim process, and as required or authorised by law. 
• At the conclusion of the Program, the entire record Waivpay holds about your rebate claim including your bank account details will be transferred to DWER and securely retained by DWER in accordance with its data retention requirements under the State Records Act 2000 after which time the record will be destroyed.  
• DWER will not use or disclose your information for direct marketing or any other purposes that are not stated in these Terms. 
• Both DWER and Waivpay are committed to protecting the privacy of personal information. Any personal information collected, held, managed, used, disclosed or transferred will be held in accordance with DWER’s Privacy Collection Notice and Waivpay’s Privacy Policy.

Online and paper claims

• Claims made through the alternative online or paper claim forms (non-ServiceWA app) must be accompanied by appropriate proof of identity documentation. Identity verification will be conducted in accordance with a 100-point identity check system. It is your responsibility to ensure all submitted identity documents are clear and accurate copies of the original documents. Claims submitted with missing, illegible, or unclear identity documentation will be declined. 
• The Administrators accept no responsibility for paper claim forms that are lost, delayed, or not received in the mail. All risk associated with postage and delivery lies solely with you. It is your responsibility to ensure paper claim forms are correctly addressed.

Important Disclaimer 

• You participate in the Program at your own risk. While reasonable care has been taken to ensure that the information provided in this document and otherwise communicated to you in connection with the Program is correct, you are responsible for making your own enquires, assessing the suitability of the Program for your circumstances and deciding whether you wish to participate. 
• To the maximum extent permitted by law, neither DWER nor the State make any representations or warranties as to the accuracy, completeness or suitability of the information contained in this document. The State and DWER disclaim all liability for any loss, damage or expense (including by reason of negligence or otherwise) incurred in connection with the use of, or reliance on, this document or any part of it, participation in the Program, the purchase or planting of any trees, or any delays, variations or refusals associated with the Program.