COVID-19 coronavirus: Contact registers

Information about contact registers for businesses and patrons.

Last updated: 9 December 2020 at 8.57am

Contact registers

It is mandatory for particular businesses and venues to maintain a contact register by collecting contact details of patrons attending their premises, including customers, staff, contractors and visitors.

Information that needs to be collected include the location, date, name, telephone number and arrival time of each patron.

Who needs to keep a contact register?

Not all businesses and venues are required to keep a contact register. A list is available on the Contact registers for businesses and venues page.

Contact register options

It is up to each business owner how they collect contact information and maintain their contact register, either digitally or in a paper-based format.

The WA Government has developed a free app, SafeWA, which is a convenient, safe and secure way for businesses to collect the relevant contact information. The use of this app is not mandatory, but it is encouraged.

Businesses that use the SafeWA app must also have an alternative and manual method of registering patron details, such as a paper-based register. This is important in the event that an individual does not have access or chooses not to use the SafeWA app.  

Why contact registers are essential

Having a contact register supports public health efforts to reduce the risk of an uncontrolled COVID-19 outbreak in WA. If a person tests positive to COVID-19, contact registers will help the Department of Health to quickly and easily contact people who may have been in the same location, at the same time.

The measure follows a nationally consistent approach, is based on health advice and is a recommendation of the National Contact Tracing Review, presented by the Australian Chief Scientist Dr Alan Finkel.

Page reviewed 13 January 2021