Last updated: 9 December 2020 at 9.08am
Keeping a contact register
Particular businesses and venues are required to maintain a contact register by collecting contact details of patrons attending their premises, including customers, staff, contractors and visitors.
Details that need to be collected include the location, date, name, telephone number and arrival time of each patron.
You have the right to deny entry to anyone who refuses to provide their contact information.
How to keep a contact register
It is up to each business owner how they collect contact information and maintain their contact register, either digitally or in a paper-based format. Templates for paper-based formats are available on our Toolkit page.
- keep contact details for at least 28 days
- store the information confidentially and securely
The WA Government has developed a free app, SafeWA, which assists businesses to keep their contact register system in an easy and convenient manner.
The use of this app is not mandatory, but it is encouraged.
Businesses that use the SafeWA app must also have an alternative and manual method of registering patron details, such as a paper-based register. This is important in the event that an individual does not have access or chooses not to use the SafeWA app.
Who has to keep a contact register?
- food and licensed venues (restaurants, cafés, bars, pubs, taverns, nightclubs)
- gyms, indoor sporting centres, wellness centres, health clubs and fitness centres
- indoor play centres
- saunas and bathhouses
- swimming pool, both indoors and outdoors
- places of worship, and funeral parlours
- beauty and personal care services (hairdressers, barbers, nail salons, tattoo parlours, spa and massage parlours)
- galleries and museums
- cinemas, theatres and other entertainment venues (casino, gaming or gambling venues)
- auction houses and real estate inspections
- community facilities, libraries and halls
- zoos and amusement parks
- function centres
- hotels, motels, campgrounds or other accommodation facilities that ordinarily have check-in arrangements
- boarding schools or residential colleges (not including residents)
- adult entertainment premises (strip clubs, brothels and sex on premises venues).