COVID-19 coronavirus: Contact registers for patrons

Information about the contact information patrons need to provide when visiting particular businesses and venues, and why.

Mandatory contact registers

More businesses and venues are required to maintain a contact register by collecting contact details of patrons attending their premises, including customers, staff, contractors and visitors.

Details that need to be collected include the location, date, name, telephone number and arrival time of each patron.

Businesses have the right to deny entry to their premises if you refuse to provide valid contact information.

Where must I check in?

To help with contact tracing and to keep WA safe, more businesses will need to maintain a contact register.

This includes takeaway services, retailers and private or commercial buses or vessels that carry 20 or more passengers, and where different groups of people interact at any time.

A full list of businesses is available in the frequently asked questions page about contact registers.

Checking in to venues

It is up to each business how they collect contact information and maintain their contact register, either digitally or in a paper-based format.

The WA Government has developed a free app, SafeWA, which is a convenient, safe and secure way for businesses to collect the relevant contact information. The use of this app is not mandatory, but it is encouraged.

You can check in with the SafeWA app by scanning the unique QR code using your mobile phone at venues that offer this.

If a business has a digital contact register, they must also offer customers SafeWA.

Download the app from the Apple App Store or the Google Play Store.

Important

Information obtained through the SafeWA app goes directly to WA Health, and is securely stored for at least 28 days, unless it is needed for contact tracing. This means contact information is not accessible for any other purpose.

You should not be refused entry to a venue if you do not use the SafeWA app. Businesses are required to provide an alternative method (including a paper-based or digital form) for patrons to provide their contact details.

Page reviewed 6 September 2021