COVID-19 coronavirus: SafeWA guide for businesses

Helpful information for businesses and venues to start using SafeWA.

Last updated: 21 December 2020 at 1.08pm

Using the SafeWA app is easy

SafeWA is our free and convenient app for businesses to safely and securely record patrons' contact details.

Important

Contact register information collected through SafeWA is stored securely for at least 28 days, unless required for contact tracing by WA Health.

This means you are not responsible for storing data obtained through SafeWA.


Setting up your business account on SafeWA

1. Download SafeWA

You can download SafeWA from: 

2. Create an account

  • Tap the business icon.
  • Enter your information.
  • Create a password.
  • Enter the security PIN sent via SMS to verify your account.
  • Add your business name and type of business.

Switching between individual and business accounts

If you have a SafeWA business account, you can use the same mobile number to register your individual account without logging out of the SafeWA app. This allows you to switch easily between individual and business accounts.

Your individual check-in information will not be linked to your business account.

3. Set up your business venue

  • Add your business address.
  • Set up your venue.

If required, you can set up other business venues. You can also set up multiple locations for each venue.

4. Print out your posters

A SafeWA pack with your QR code posters will be sent to your email account. Print the posters on plain white paper and display them in your business.


SafeWA support

 For support with the app, call 13COVID (13 26843) or see SafeWA troubleshooting guide for businesses.

For information for individuals, see SafeWA guide for patrons.

Updating your SafeWA app for business

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Updating your SafeWA app in Apple Store for iPhones

Follow these steps:

  • open App Store and click on account icon
  • check if there is an update available for SafeWA and click ‘Update’.

Updating your app in Google Play for Androids

Follow these steps:

  • open Google Play and click the hamburger menu
  • click ‘My app & games’
  • check if there is an update available for SafeWA and click ‘Update’.

What the update means for your business

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The SafeWA app update means you can easily edit and delete venues and scan locations as well as receive separate QR code packs for different venues.

How do I edit or delete a venue or scan location?

Follow these steps:

  • go to settings
  • click 'Business, venue and location information'.
  • select 'Venue' or 'Scan location'
  • click 'Edit venue details' or 'Edit scan location details'
  • edit and click 'Save' or 'Delete'.

How can I receive a QR code pack for each venue?

Follow these steps:

  • go to settings
  • click 'Business, venue and location information'
  • select your business
  • select your venue
  • click 'Resend venue QR codes'.

SafeWA Troubleshooting guide for businesses

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What do I do after I’ve registered my business?

Once you’ve received your welcome email, you can print and display your QR code poster.

What do I do if I haven’t received my QR code poster?

Check your junk folder. In the app settings, you can download or email a PDF of the poster.

What if I can’t print my poster?

You can display your poster on a tablet device or screen.

My business has multiple venues and functional areas, can I create unique QR codes for each one?

Yes, you can add or edit venues/scan locations.

What do I do if my patrons are having difficulty checking in?

Staff can use the app to select the venue and register patrons on their behalf or patrons can check-in to the venue using the manual contact register.

What do I do if my patrons have difficulty scanning my QR code?

Ensure the QR code is:

  • displayed correctly
  • not obscured
  • not distorted
  • not damaged.

It may also help to reprint your QR code poster.

Please ensure the QR code has been printed on plain white paper for maximum scanning effectiveness. 

Resources

See the SafeWA troubleshooting guide for businesses PDF.

Page reviewed 14 January 2021