COVID-19 coronavirus: SafeWA guide for patrons

Helpful information to start using SafeWA as an individual.

Using the SafeWA app is easy

SafeWA is our free and convenient app to safely and securely register your attendance at various businesses and venues.

Important

Information obtained through the SafeWA app goes directly to WA Health, and is securely stored for at least 28 days, unless it is needed for contact tracing.

This means your contact information from SafeWA is not accessible to businesses.

Further information on how your data is collected and stored is available on the SafeWA Privacy Policy page.


Setting up your personal account on SafeWA

1. Download SafeWA

You can download SafeWA from: 

2. Create an account

  • Tap the individual icon.
  • Enter your information.
  • Create a password.
  • Enter the security PIN sent via SMS to verify your account.

Switching between individual and business accounts

If you have a SafeWA individual account and are a business owner, you can use the same mobile number to register your business account without logging out of your individual account. This allows you to switch easily between the two.

Your individual check-in information will not be linked to your business account.

3. Check in

  • Open the SafeWA app.
  • Scan the venue or business's QR code to check in.
  • You can also add other people who are with you and do not have the app, and save their details for a faster check in next time.

SafeWA support

For support with the app, call 13COVID (13 26843) or see SafeWA technical support (external link).

Updating your SafeWA app

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Updating your SafeWA app in Apple Store for iPhones

SafeWA Troubleshooting guide for individuals

Follow these steps:

  • open App Store and click on account icon
  • check if there is an update available for SafeWA and click ‘Update’.

Updating your app in Google Play for Androids

Follow these steps:

  • open Google Play and click on the hamburger menu
  • click ‘My app & games’
  • check if there is an update available for SafeWA and click ‘Update’.

How will the update help?

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  • New accessibility options are available in the SafeWA setting menu.
  • There is now improved support for screen readers and larger text sizes available.

To find out how the update will help businesses, see SafeWA troubleshooting guide for businesses

SafeWA Troubleshooting guide for individuals

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Is the SafeWA app compatible with my mobile phone?

The SafeWA app is compatible with most smartphones and tablets that have a camera.

Do I have to allow camera access?

Yes, you must allow camera access for the app to work.

When you install the app you will be prompted to grant the app access to your camera.

What do I do if I am having trouble setting up my account?

Ensure your password is at least 10 characters long.

Ensure you verify your account with the PIN sent via SMS.

If your PIN has expired or you did not receive a PIN, request a new one by clicking ‘Resend PIN’.

I am having trouble logging in.  

Use your mobile number and not your email address as your username.  

Enter your password and login. Can’t remember your password? Click on ‘forgot my password’ and follow the prompts to reset it.  

How do I log into the SafeWA app with another device?  

Download the SafeWA app to the other device.  

The mobile number you used to set up your account is your username. Enter your password and login.  

What do I do if I get a ‘password reset failed’ message?  

To receive a reset link via text, create and send a new text message from your mobile phone to 0480 018 865 with the word ‘START’.  

Open the SafeWA app and click on ‘forgot password’. Enter the 10-digit number sent to your mobile phone.  

A reset link will be texted to you. Click on the link provided and follow the prompts to reset your password. Android users may need to copy the link to a browser to open the web page to reset your password.   

Return to the SafeWA app and log in with your new password.   

What do I do if I’m having trouble checking in at a venue?

Ensure you’re in the SafeWA app when scanning the QR code at the venue.

If the QR code is obscured, distorted or damaged, notify staff at the venue.

Alternatively, fill in the manual contact register available at the venue.

What if I don’t have an internet connection?

The app needs an internet connection to work. If you don’t have data or wifi, please use the manual contact register.

Resources

See the SafeWA troubleshooting guide for individuals PDF.

Page reviewed 28 October 2021