​Give feedback or make a complaint about a procurement process​

How to register feedback or complaints for goods, services and works procurement.

Feedback, complaints or suggested improvements about the procurement process allows us to improve our contracting and purchasing practices.  We encourage our suppliers to take an active interest in providing procurement feedback.  

​Providing feedback on goods and services procurement

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Complaints and feedback about goods, services and Buy Local Policy procurement are reviewed by the State Supply Commission.

​​Complaints or feedback about a specific goods or services procurement process should be first discussed with the agency that issued the request. If your complaint relates to how the Buy Local Policy was applies, you should also discuss your issue with the agency that issued the request. You should follow the agency’s complaints processes. If no processes exist, you should send a letter to the Chief Executive Officer of the agency.  

If you and the agency cannot resolve the issue, you should register an official complaint via the Department of Finance’s Feedback Management System. We will only review the complaint if you can demonstrate you have unsuccessfully tried to resolve the issue with the relevant agency. Registering a complaint will not enable Finance to overturn an awarded contract.

The State Supply Commission will then undertake an independent review of the complaint. The review does not replace any statutory or legal avenues available to a supplier. Once the review is completed, all parties will be notified in writing of the decision.  

​Providing feedback on community services procurement

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How to register feedback or complaints about community services procurement

If you have a complaint about a specific community services procurement process, you should discuss this with the involved agency, and follow their complaints process. If you cannot resolve the issue, you should register an official complaint via the Department of Finance’s Feedback Management System. Registering a complaint will not enable Finance to overturn an awarded contract.  

​Providing feedback on works procurement

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​​How to register feedback or complaints about works procurement

​​​If you have a complaint about a specific works procurement process, you should raise this with the involved agency first. 

If the issue cannot be resolved and it relates to a works procurement process managed by Finance, you should direct any complaints or feedback to BMWcomplaintsandfeedback@finance.wa.gov.au or registered via the Department of Finance’s Feedback Management System. 

Related information

Page reviewed 6 September 2019