Under the Procurement Act 2020, we have the power to investigate supplier complaints about procurement processes conducted by State agencies.
Providing feedback on Western Australian Government procurement
Show moreComplaints about a specific goods, services or works procurement process should be first discussed with the agency that issued the request. You should follow the agency’s complaints processes. If no processes exist, you should send a letter to the Chief Executive Officer of the agency.
If you and the agency cannot resolve the issue, you can register an official complaint by completing the Complaint Registration Form and submitting it to procurementassurance@dtf.wa.gov.au.
We will only review the complaint if you can demonstrate you have unsuccessfully tried to resolve the issue with the relevant agency. Registering a complaint will not enable the DTF to overturn an awarded contract.
DTF will then undertake an independent review of the complaint. The review does not replace any statutory or legal avenues available to a supplier. Once the review is completed, all parties will be notified in writing of the decision.
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