RevenueWA Online Services system requirements

Authenticating your login provides an extra level of security that will make it safer for you to access and use our services.  You can authenticate using: 

• Microsoft Authenticator
• Google Authenticator or
• phone or text message (Microsoft automated service).

The RevenueWAConnect system screens will give you step-by-step instructions for how to download an authenticator or link our online services to one you have already downloaded. 

Watch a short video about how to set up multi-factor authentication the first time you log in to RevenueWAConnect.

Do I need to create a new account?

If you have previously logged in to any of our online services, you don't need to create a new account.  

• Your username is the email address already registered to your account.
• The first time you access RevenueWAConnect, you will need to create a new password by selecting 'Forgot password'.

What is my username?

Your username is the email address already registered to your RevenueWA online services account.

How do I find the online service I’m registered for after I've logged in?

Scroll down to the Your Services heading.  If you have previously accessed our online services but the service isn’t visible in this section, you will need to log out then log back in.  You will only need to do this the first time you access RevenueWAConnect.

I used my phone camera with the QR code you provided. Why didn’t it work?

The QR code is for linking your authenticator to the RevenueWAConnect system. 

• Download then open the authenticator app.
• Click + then scan the QR code.

Why didn’t I receive an email with the verification details?

• Check your junk or spam email folders for the verification code email.
• Speak to your organisation’s IT department about any firewalls or security measures that may be stopping the verification email being received.

Passwords that can be guessed by unauthorised users create the opportunity for breaches of security.  Your password should be hard to guess, not just by other people but also by extremely fast computers armed with multilingual dictionaries. 

Your password must be between 8-64 characters in length and include at least 3 of the following: 

• A lowercase letter 
• An uppercase letter 
• A number (0-9) 
• A special character (!@#$%^&*) 

Our online systems/portals allow the user to upload documents associated with the transaction being carried out. There are certain limitations to the files that can be uploaded.

Uploaded documents must meet the following set of rules:

• The file name must not exceed 50 characters in length
• The file name must not contain any special characters such as !:@$#/&*~^|
• The file size must not exceed 10Mbs

The following file types can be uploaded:

• Image files (GIF, JPEG, JPG, PNG, TIFF)
• Microsoft files (XLS, XLXS, DOC, DOCX, MSG)
• Others (PDF, ZIP, RTF, TXT, XPS)

While our online systems/portals will work on a number of different browsers and operating systems, some system requirements will allow for optimal usage.

The following are recommended:

• Operating systems - Windows 10
• Web browsers
  • Google Chrome
  • Microsoft Edge
• Screen resolution - 1680 x 1050 pixels or higher
• Cookies and JavaScript must be enabled. Use your browser's Help function or contact your Systems Administrator for information about how to enable these features.