When you access our online service portals, you will be redirected to our new RevenueWAConnect page.
This centralised landing page allows you to log in to our services using a single username and password. You will be able to access the services you are currently registered for and can register for other services as needed.
We have reset all usernames and passwords for our portals. Your username is your registered email address.
The first time you log in, you must:
- click ‘Forgot password’ and enter your email address. You will receive an email with 6 digits which you will need to enter onto the screen to verify your email.
- select your preferred authentication method. Follow the instructions to ensure the authenticator is correctly linked to your account.
- set your new password.
Each time you access RevenueWAConnect, you will need to authenticate your login.
Watch a short video about how to set up multi-factor authentication the first time you log in to RevenueWAConnect.
Multi-factor authentication
Show moreAuthenticating your login provides an extra level of security that will make it safer for you to access and use our services. You can authenticate using:
- Microsoft Authenticator
- Google Authenticator or
- phone or text message (Microsoft automated service).
The RevenueWAConnect system screens will give you step-by-step instructions for how to download an authenticator or link our online services to one you have already downloaded.
Watch a short video about how to set up multi-factor authentication the first time you log in to RevenueWAConnect.
Password policy
Show morePasswords that can be guessed by unauthorised users create the opportunity for breaches of security. Your password should be hard to guess, not just by other people but also by extremely fast computers armed with multilingual dictionaries.
Your password must be between 8-64 characters in length and include at least 3 of the following:
- A lowercase letter
- An uppercase letter
- A number (0-9)
- A special character (!@#$%^&*)
Uploading documents
Show moreOur online systems/portals allow the user to upload documents associated with the transaction being carried out. There are certain limitations to the files that can be uploaded.
Uploaded documents must meet the following set of rules:
- The file name must not exceed 50 characters in length
- The file name must not contain any special characters such as !:@$#/&*~^|
- The file size must not exceed 10Mbs
The following file types can be uploaded:
- Image files (GIF, JPEG, JPG, PNG, TIFF)
- Microsoft files (XLS, XLXS, DOC, DOCX, MSG)
- Others (PDF, ZIP, RTF, TXT, XPS)
System requirements
Show moreWhile our online systems/portals will work on a number of different browsers and operating systems, some system requirements will allow for optimal usage.
The following are recommended:
- Operating systems - Windows 10
- Web browsers
- Google Chrome
- Microsoft Edge
- Screen resolution - 1680 x 1050 pixels or higher
- Cookies and JavaScript must be enabled. Use your browser's Help function or contact your Systems Administrator for information about how to enable these features.
Print this page
