Revenue Online frequently asked questions

The function to link to, or log in using, a Digital ID is currently not operational. 

The authorised person/administrator can add multiple users. Each user can be assigned a different level of authorisation through the 'Maintain User Roles' screen.

When a user is added, a new RevenueWAConnect account will be automatically created for that email address. If one already exists, it will add that service to the existing account. The new user must link an authenticator to their RevenueWAConnect account and create a new password before they can access their Revenue Online account.  See instructions for using RevenueWAConnect for the first time.

The administrator can update the contact details (except email addresses) of their users by navigating to the ‘Maintain Users’ screen in Revenue Online.  

To change the nominated email address used for assessment notification purposes, select ‘Maintain Clients & Modify Client Registration’, and modify the relevant client details.

Once registered, other clients can be added to the Revenue Online account. This function can be used to enable grouped clients’ returns to be lodged and paid under a single account.

• The administrator can add a client on the 'Maintain Clients & Add Client' screen.
• The administrator can remove a client on the 'Maintain Clients > Revoke Client' screen. Any returns lodged before a client has been revoked will remain on your record, however, you will no longer be able to access this client through Revenue Online.

To update your Account Administrator contact details, submit a web enquiry containing the new Administrator details. 

If the new Account Administrator is not a contact listed on your account, please provide a letter of authorisation nominating them as the new Account Administrator.

The Revenue Online broadcast message will be updated regularly to list any scheduled outages or experienced issues. If the site is unavailable for an extended period, you may receive an email notification to advise when the issue is expected to be resolved and what other options you have for meeting your taxation obligations. Contact us if Revenue Online is unavailable and there is no message informing users of a problem.

Online duties

Online duties has a manual backup system (MBS) in place which will allow the responsible party to complete urgent transactions. To produce the Manual Backup Certificates or to restore your manual certificates to their available limit, select ‘Manual Backup - Generate/Regenerate’ from the left side of your online duties client menu. The MBS can only be used

• if the fault is not attributed to the Responsible Party’s own computer system or service provider
• if the Commissioner has broadcast a system failure message on Revenue Online or via email authorising the use of the MBS and
• to manually endorse approved dutiable transactions in accordance with the online duties approved transactions, excluding related parties and substituted transferees transactions.

In RevenueWAConnect, click on the ‘Forgot Password?’ link and enter the email address registered to your account. 

A temporary 6 digit code will be sent to your email for you to verify your access. Once you have entered this code, you will be prompted to authenticate yourself. Once authenticated you can enter a new password and continue to RevenueWAConnect.  

Online duties - Customer Initiated Payment Account (CIPA)

Payroll tax - Electronic Funds Transfer (EFT), BPay, Customer Initiated Payment Account (CIPA), BPoint

Insurance duty - Electronic Funds Transfer (EFT)