A general complaint can be lodged if there is reason to believe that a relevant person or local government has contravened, or is contravening, a provision of the Local Government Act 1995 or associated regulations.
The following types of complaint are not covered by the general complaint process:
| If your complaint is about: | Make your complaint to: |
| Behavioural, conduct or specified breaches by a council member or candidate for election as a council member. | Refer to our Breach Complaints Guideline |
| Decision making or actions of a local government in providing services to the public where you are personally impacted. | Ombudsman WA |
| Serious misconduct by either a council member or an employee of a local government. | Corruption and Crime Commission |
| Minor misconduct by an employee of a local government. | Public Sector Commission |
| An election conducted by the Western Australian Electoral Commission. | Western Australian Electoral Commission |
Use the following form to lodge a general complaint with the Local Government Inspector under section 8A.28 of the Local Government Act 1995. Each complainant must submit their own complaint form.
Translation services
If you require an interpreter, please contact the Translating and Interpreting Service on 131 450.
National Relay Service
Voice Relay: If you find it difficult to use the phone because of a speech communication difficulty or because of a voice output device, please call 1300 555 727.
TTY/Voice: If you use a teletypewriter for phone communication, please call 133 677.
Please visit www.accesshub.gov.au for further information on chat, SMS and video relay options.
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