Disputing a False Fire Alarm Fee or Notification

If you believe you were wrongly charged for a false fire alarm or received an incorrect "Notification of Attendance" email from the Department of Fire and Emergency Services (DFES), you can apply to have it reviewed.
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How to Apply

Complete the online application form and include any supporting documents. You must submit your application within 21 days of the date on the invoice or the notification email.

Who Can Apply

Only the ownerbuilding manager, or another authorised person can submit the application, as outlined in the DFES End User Agreement.

Important:
If you were charged by someone else (on-billed), the owner or manager of the Direct Brigade Alarm (DBA) premises must submit the application for you. Applications from third parties will not be accepted.

Processing Time

Please allow up to 6 weeks for your application to be reviewed.

Apply online to waive a false fire alarm fee
 

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