Customers, or someone acting on their behalf, can request language or communication assistance at any time. This removes communication barriers and ensures customers can access information, services and support with confidence.
Our language and communication services are available to:
- People who are Deaf or hard of hearing
- People with a disability that affects communication
- Aboriginal people who speak English as an additional language
- Customers from culturally and linguistically diverse (CaLD) backgrounds.
Using interpreting or translation services does not affect access to services or outcomes. All information shared through these services is handled respectfully and confidentially.
In addition to our Language Services Procedure, the Department’s website accessibility standards support people who are sight impaired or who use assistive technologies. These standards help ensure information can be accessed independently, online and across all digital channels.
Together, these measures reflect our ongoing commitment to delivering consistent, accessible and inclusive services, no matter how customers choose to contact us.
Find out more on out more on our website.
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