Alexis’ story illustrates the transformative impact of low barrier, Supportive Landlord, and Housing First approaches in addressing homelessness. Through the stability of secure housing and wraparound support at Wandjoo Bidi, Alexis experienced significant improvements in her physical and mental wellbeing, and began rebuilding her life.
A new beginning after crisis
At the end of 2023, Alexis*, 48, entered Wandjoo Bidi after enduring months of homelessness. She had been sleeping in her car, public parks and crisis accommodation after fleeing a family and domestic violence (FDV) situation that left her with a serious neck injury.
Referred through the Rough Sleepers Coordination Group (RSCG) and supported by Ruah’s Housing First Support Services (HFSS) team, Alexis arrived at Wandjoo Bidi overwhelmed with relief. For the first time in months she had a safe, private space and a bed of her own. Onsite support workers welcomed her, helping her settle in and providing immediate emotional support.
Healing journey
Soon after her arrival, Alexis underwent surgery for injuries sustained during the violent incidents that led her to Wandjoo Bidi. During her recovery, staff provided daily welfare checks, emotional reassurance and practical assistance. They also coordinated her post-operative care with Homeless Healthcare (HHC), ensuring continuity of medical support.
Alexis continued to receive multidisciplinary care through Ruah’s Enhanced Service Team (EST), HFSS and HHC. This included trauma-informed counselling to address the long-term effects of FDV, as well as support to pursue her personal goals in education and employment.
Rebuilding confidence and purpose
With guidance from vocational specialists and Wandjoo Bidi staff, Alexis completed a TAFE course and a peer work program, including a successful work placement. She accessed professional clothing through the Dress for Success program and received help with job applications, boosting her confidence and employability.
Most significantly, Alexis achieved her primary goal: securing long-term housing and reuniting with her daughter. In December 2024, with advocacy from Wandjoo Bidi and HFSS, she was allocated a home through the Djurinpiny Mia – Supportive Landlord program (DM 100 Housing).
Growth, setbacks and resilience
Throughout her time at Wandjoo Bidi, Alexis made remarkable personal progress. She connected with alcohol and other drugs support services, committed to regular counselling, and actively engaged in self-care and social activities. She also formed friendships with other residents and often cooked meals to share with the community.
However, the journey was not without challenges. Emotional triggers occasionally resurfaced, reigniting trauma. During these times, staff continued to provide consistent, compassionate support, helping Alexis regain her footing and continue her recovery.
A testament to the power of supportive housing
Alexis’ journey is a testament to the life-changing potential when low barrier services, alongside Housing First and Supportive Landlord models work together. With access to safe housing, trauma-informed care and person-centred support, Alexis achieved stability, reconnected with family, and began building a future with hope and purpose.
Her story highlights the critical role programs like Wandjoo Bidi play in fostering stability, and long-term wellbeing for people experiencing homelessness.
*Name changed to protect privacy.
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